Crystal Web ADSL performance feedback thread Part 3...

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Signup hell

If you wonder if it is possible to already dislike your ISP before being connected, let me help you with an answer. Yes it is.

The username and password that they provided to me via email did not want to accept this morning. This is after a round of emails and a web chat just to get the sign up mess sorted. No telephone number to call and speak to an actual human.

So another webchat later they told me I typed the username incorrectly, that's why it does not work. Here is the problem: I copied and pasted it from the email they send me.

To be honest, if you looking for a new ISP, I am already sorry I signed up and I have not even got a connection to them.
 
@Crystal Web Support, can you advise as to what time I can expect the debit order to come off today?
 
straatkat said:
If you wonder if it is possible to already dislike your ISP before being connected, let me help you with an answer. Yes it is.

The username and password that they provided to me via email did not want to accept this morning. This is after a round of emails and a web chat just to get the sign up mess sorted. No telephone number to call and speak to an actual human.

So another webchat later they told me I typed the username incorrectly, that's why it does not work. Here is the problem: I copied and pasted it from the email they send me.

To be honest, if you looking for a new ISP, I am already sorry I signed up and I have not even got a connection to them.
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Stupid question, but did you check if there is a space at the end? If you double click to select and copy, usually it adds a space at the end which needs to be deleted. Just a thought.
 
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straatkat said:
If you wonder if it is possible to already dislike your ISP before being connected, let me help you with an answer. Yes it is.

The username and password that they provided to me via email did not want to accept this morning. This is after a round of emails and a web chat just to get the sign up mess sorted. No telephone number to call and speak to an actual human.

So another webchat later they told me I typed the username incorrectly, that's why it does not work. Here is the problem: I copied and pasted it from the email they send me.

To be honest, if you looking for a new ISP, I am already sorry I signed up and I have not even got a connection to them.
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Good Morning,

This is definitely not the type of service we pride ourselves on and I'd like to sort this out for you, If you could PM me your Email address and a contact number so I can give you a call, that would be great.

Garson007 said:
Can someone please reply, so I can pay my bill?
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Your Username would be your DSL Username that you enter on your router.

DuckKnuckle said:
@Crystal Web Support, can you advise as to what time I can expect the debit order to come off today?
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Unfortunately we do not have a timeframe. They were submitted to our collections agency at 3am this morning, So I would expect them to be debited this afternoon or tomorrow.
 
Crystal Web Support said:
Unfortunately we do not have a timeframe. They were submitted to our collections agency at 3am this morning, So I would expect them to be debited this afternoon or tomorrow.
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Not an issue. Just curious to know what time I can expect it to come off so that if there are problems, I can get in touch with you.

On a different note, 10MB Home Premium Uncapped is running perfectly here in Cape Town.

Youtube streaming is maxed and downloads are a constant 1Mbps+
 
No no, that is fair. The problem is there is a . in the username they sent me but not in the one that have on the system. So they have given me a new name to try, which I will do so tonight. But still. Hard to trouble shoot when the support available is webchat.
 
straatkat said:
No no, that is fair. The problem is there is a . in the username they sent me but not in the one that have on the system. So they have given me a new name to try, which I will do so tonight. But still. Hard to trouble shoot when the support available is webchat.
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How can we internet if our usernames aren't real?

I personally prefer a number to call, but for the most part my interactions with the webchat have been fruitful.

But when issues like this crop up, how are people supposed to get hold of anyone?
 
Just a heads-up to all, since they seemingly forgot to mention it: the banking details for the EFT on the invoice have changed from last month, so make sure you updated it if paying via internet banking.
 
Iwojima said:
New payment system aside, are all the network issues supposedly resolved?

I'm still experiencing erratic Netflix and NNTP speeds before 11pm.
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Let me just re-quote this seeing as I seem to be being ignored again.

Ho3n3r said:
Just a heads-up to all, since they seemingly forgot to mention it: the banking details for the EFT on the invoice have changed from last month, so make sure you updated it if paying via internet banking.
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I paid into the old account on the 27th before this new payment story was in effect. Am I now stuffed?
 
generally better to use the IS as primary - save international bandwidth ...
and trees

but the secondary one being ours means you have the full base of news articles and distros at your disposal
 
IS-> Primary
CW-> Backup

This will let you pull a decent number of binaries and have decent completion
 
IS-> Primary
CW-> Backup

This will let you pull a decent number of binaries and have decent completion
 
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