Crystal Web ADSL performance feedback thread Part 3...

Status
Not open for further replies.
Not the same thing, but not on 1st release it won't, simply because we're going to have to change that integration with Telkom shortly so we're awaiting confirmation from them before we implement further integrations, so it's limited to our staff for now...
 
Guys is anyone having issues with the CW news server going down from time to time?

At certain random times I have time out issues.

Live chat reckons its better to use the IS server?
 
IS server as primary is best. But change the concurrent connections on our premium server to 10-12. Occasionally some connections don't close properly in your software and the 15 connection limit is breached, which will temporarily drop the connection. Server uptime is 100% in recent times...
 
DJ... said:
IS server as primary is best. But change the concurrent connections on our premium server to 10-12. Occasionally some connections don't close properly in your software and the 15 connection limit is breached, which will temporarily drop the connection. Server uptime is 100% in recent times...
Click to expand...

DJ, which one is the premium news server? news.crystalweb.co.za or news1.crystalweb.co.za? Is there a different one for IS?
 
news1.crystalweb.co.za is premium but comes from international sources, so we can always get better speeds this side on news.crystalweb.co.za due to latency efficiencies as it's the local IS server, which is why we recommend it as primary, and if it's not on the local server it will use the secondary premium server which has 2000+ days retention. It's the ideal config and helps us keep the costs down a bit, meaning we can keep offering this free on premium products...
 
Last edited:
DJ... said:
news1.crystalweb.co.za is premium but comes from international sources, so we can always get better speeds this side on news.crystalweb.co.za due to latency efficiencies as it's the local IS server, which is why we recommend it as primary, and if it's not on the local server it will use the secondary premium server which has 2000+ days retention. It's the ideal config and helps us keep the costs down a bit, meaning we can keep offering this free on premium products...
Click to expand...

Thanks, just wanted to make sure I had it right.
 
DJ... said:
news1.crystalweb.co.za is premium but comes from international sources, so we can always get better speeds this side on news.crystalweb.co.za due to latency efficiencies as it's the local IS server, which is why we recommend it as primary, and if it's not on the local server it will use the secondary premium server which has 2000+ days retention. It's the ideal config and helps us keep the costs down a bit, meaning we can keep offering this free on premium products...
Click to expand...

Sadly I found using only news.crystalweb.co.za limited my NNTP at around 650 kb/s. Adding news1.crystalweb.co.za allowed me to get a constant 1024 kb/s. Now they both run and allow me to get full line speed on NNTP. If that ever changes, I'll gladly just use news.crystalweb.co.za. Can't afford less than full line speed on NNTP, especially when traffic from 00:00 to 01:00 is counted towards your cap, making me lose out on a full hour.
 
DJ... said:
news1.crystalweb.co.za is premium but comes from international sources, so we can always get better speeds this side on news.crystalweb.co.za due to latency efficiencies as it's the local IS server, which is why we recommend it as primary, and if it's not on the local server it will use the secondary premium server which has 2000+ days retention. It's the ideal config and helps us keep the costs down a bit, meaning we can keep offering this free on premium products...
Click to expand...

So its:

Primary: news.crystalweb.co.za (No authentication)
Secondary/Backup: news1.crystalweb.co.za (Has authentication)

Is that right?
 
00:00 to 01:00 doesn't count towards cap, but as previously explained if Telkom send the radius update to us at 00:30 the midnight session usage can only start from then. We don't control that I'm afraid. Usage is still free midnight to 6am but the usage data is sent from Telkom’s DSL to us every hour or so and we cannot change that...
 
DJ... said:
00:00 to 01:00 doesn't count towards cap, but as previously explained if Telkom send the radius update to us at 00:30 the midnight session usage can only start from then. We don't control that I'm afraid. Usage is still free midnight to 6am but the usage data is sent from Telkom’s DSL to us every hour or so and we cannot change that...
Click to expand...

Perhaps you could change your midnight window to start from 23:30 to minimise the chance of there being incorrectly collected usage?
 
Enigma_ said:
Perhaps you could change your midnight window to start from 23:30 to minimise the chance of there being incorrectly collected usage?
Click to expand...
Then you still have the problem from that particular timezone. Usage data is not sent on the hour. For every connection it happens at a different timezone...
 
Official Crystal Web ADSL performance feedback thread Part 3...

CW when is the portal going to be up and running? These 4:30am emails aren't cool.

Any plans for maybe an iOS/android app in the near future?

Lol only read above post now... App would be great though
 
Last edited:
DJ... said:
00:00 to 01:00 doesn't count towards cap, but as previously explained if Telkom send the radius update to us at 00:30 the midnight session usage can only start from then. We don't control that I'm afraid. Usage is still free midnight to 6am but the usage data is sent from Telkom’s DSL to us every hour or so and we cannot change that...
Click to expand...

I'm not saying it's your fault, but the statement "00:00 to 01:00 doesn't count towards cap" simply isn't true, which you've admitted.

This isn't a finger pointing exercise, I'd just like to know what action CW are going to come to the table with. Being told "Midnight to 6am data is free (please note that data between midnight and 1am is not free... maybe... probably not)"... sucks. It's the only sucky thing about CW.

My suggestion is to not make this the customers problem, by either A) auditing the radius reports closer, looking at the timestamp and seeing if that data is fairly counted towards the cap or B) shifting the download hours to 11pm - 06am but still telling people it's midnight. Therefor, people will (mostly) still continue to download from 12am but that extra hour factors in the worst case scenario of faulty Telkom reporting.

Again, I'm not looking for an argument, just saying this sounds like a whole lot of "CrystalWeb & Telkoms problem", and not the customers.
 
XperiAnce said:
/snip

B) shifting the download hours to 11pm - 06am but still telling people it's midnight. Therefor, people will (mostly) still continue to download from 12am but that extra hour factors in the worst case scenario of faulty Telkom reporting.
Click to expand...

+1
 
Status
Not open for further replies.
Back
Top
Sign up to the MyBroadband newsletter
X