On all YouTube streams? And when did it start? I am seeing far lower capacity pushing over CPT right now than expected but it hasn't triggered anything yet. Will take a look into it for you, but in the interim report it to support so we have the data to analyse on my end if need be...
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Crystal Web ADSL performance feedback thread Part 3...
- Thread starter Crystal Web Support
- Start date
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OK no, cannot say I can replicate nor spot an issue specifically there. Seems two of our WISP wholesalers are offline at the moment, hence the traffic drop. Are you using our DNS, which will point it to the local caching nodes over dedicated pipes, and is it a popular video? Occasionally unpopular videos will appear slow and then on refresh will be fine. It's basically the YouTube caches doing their thing...
Yup any YouTube video. Vessel was also having lower throughput but nothing as bad a YouTube.
It was fine late last night but only tried YouTube a few hours ago and noticed it.
I did report it to Vader on support first but he didn't see anything obviously wrong on the network.
Odd one. Network is completely uncontended at the moment. All links appear fine.
Have you tried a reboot/power cycle on your end?
I'll continue checking on our side and trying to replicate or spot any issues for you...
Also having really bad Youtube throughput in CPT (144p - 240p) and this is on the 4Mb uncapped premium account - that being said, everything else is running extremely well.
Need to first see if it's Unotelly or just another router reset but will reach out to support if I don't come right.
Need to first see if it's Unotelly or just another router reset but will reach out to support if I don't come right.
Mephisto_Helix
Resident Postwhore
Quick question - scheduled downloads, when do you guys set them for? I have a 12:05 - 05:55 set up but I think lately some of that after hours traffic is counting toward my prime hours. Nothing else to have me all of a sudden using an avg of 4gb a day, seeing as even youtubing has gone right down. Is it possible for the data to bleed like that, should I set it for later?
wingnut771
Honorary Master
Rather start at 1am.
Mephisto_Helix
Resident Postwhore
Cool, reset it now ...... thanks
wingnut771
Honorary Master
No probs.
Yes it can bleed over. Telkom send usage updates once an hour, and not on the hour. In random timeslots for each connection. Usage stamp A may start at 11:35pm but only end at 12:36pm - we cannot split that usage up - that is the timeframe we are provided for the authoritative record of usage. If we tried to use another device it would not be the authoritative record and would never perfectly tie up with Telkom's data, so we'd inevitably face the "Crystal Web is stealing data" threads. So because we cannot force Telkom's hand to submit AAA records in smaller intervals, we have to make do with what we have to give you guys these freebies. We also have to standardise on a session log and the only way to realistically do this is on session log start time to be sure the data was consumed from within the correct hours.
So I always suggest to kick it off from 1:01am to be 100% certain and for faster lines to kick off at 2am so it spreads the usage around a bit and there are no abnormal spikes. Remember we don't count this data for uncapped as well, so it's tens of thousands of accounts firing off at once. I'd prefer to encourage it being spread out a little for the midnight window. What we find it nearly everyone is done by 4am in any case, so moving to 2am should pose no additional hassles. The more people who do this the more we can look at introducing some flexi-hours...
crackersa
Honorary Master
We've got a few ideas. Really, we asked the same question: what more can you do after you've dropped pricing and offer a super experience? Turns out, a lot...
Somehow influence Telekom to increase ASAP line speeds in my area?
Or get fiber to come to the one or two houses that want it in my area?
Mephisto_Helix
Resident Postwhore
Interesting explanation and suggestion, wow ....... appreciate that.
Icemanbrfc
Honorary Master
DJ not sure if you missed my question re pricing, but are you guys relooking at pricing on your capped products, or is it wait until you guys receive better pricing?
DJ not sure if you missed my question re pricing, but are you guys relooking at pricing on your capped products, or is it wait until you guys receive better pricing?
Nope, I saw it.
We don't discuss behind the scenes pricing talks in public and we only address publicly when we're ready to announce/launch/change pricing. Hope you can understand. Also remember that until our own input costs come down, we have no cost-savings to pass on, so any cost reductions would just be an erosion of already really tiny margins. So best thing to do is to stay tuned to see what moves Telkom choose to make on IPC pricing over the next few months...
crackersa
Honorary Master
Just out of curiosity, and I understand if not answered, but what is the contention ratio of CW clients?
Unstated, but about half the industry norm and lower on average. Network operates uncontended for the most part and we're only seeing some occasional contention in consumer peak hours when people are firing up streaming and downloads. Since the Netflix DNS crackdown we've seen a massive spike in NNTP and P2P downloads from 6pm onwards rather than the suggested midnight window. However it's unlikely many people have felt this to any large extent as we intelligently manage the network when this happens so as to avoid contention being experienced from the end user perspective, as much as possible. Even then, it's only download protocols that dynamically scale up and down in speeds and will burst full when there is spare network capacity.
One of the ironic twists in having operated the network unshaped and uncontended for about 7 consecutive months is that people now believe that this is the expectation, and it's important to remember that when the network occasionally contends, home uncapped for example will shape downloads according to priority, with basic accounts shaping first, and then only moving to premium shaping if needed thereafter. Furthermore there is intelligent management in place that determines which accounts to shape and which not to, in order to mitigate against feeling the impacts as much as possible. Even further, the shaper will target the heaviest users first so as to preserve capacity for those who don't really deserve any network management being applied...
crackersa
Honorary Master
Sorry, used the wrong words. I meant how often are you losing customers vs the ones you are gaining. Should have said customer retention ratio.
Growth is considerable and being maintained. Network has quadrupled in the last few months for example. Our churn rate is around 1.6% so retention is very good for this industry on month to month agreements. Primary reason for leaving us is moving to fibre/wireless or for budgetary reasons moving to a "lesser" ISP...
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