Crystal Web ADSL performance feedback thread Part 3...

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snail112 said:
I didn't even get an invite to the survey.
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Well, it appears only a few people have received it so far. Hopefully just an oversight or a batch problem and will be rectified over the course of tomorrow...
 
@DJ... I'm getting conflicting information about the portal.

In the other thread somewhere you said that you do have a portal and it should be working...but it never has for me.

Logged a ticket this morning and...

Your request (67891)

Morning.

The new portal has not been launched as yet.

Your login details are:
Username : *****
Password: *****

Kind regards
CW support
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The details don't work on the existing login link from the website. Like they never have before.
 
SauRoNZA said:
@DJ... I'm getting conflicting information about the portal.

In the other thread somewhere you said that you do have a portal and it should be working...but it never has for me.

Logged a ticket this morning and...



The details don't work on the existing login link from the website. Like they never have before.
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Can you PM me the details so I can check for you?

Yes, the new portal hasn't yet launched, but the existing one should be working fine...
 
DJ... said:
Yes, the new portal hasn't yet launched, but the existing one should be working fine...
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Only the usage stats have ever worked for me and that ground to a halt this month, statement & invoice history has never worked. Nightly usage emails are still fine.

PM with my details incoming.
 
DJ... said:
Quick survey:

How many would like our primary form of communication to move from email to mobile, so where new login details are sent by SMS, as well as status updates, upgrades etc? We could implement a system where you could respond back as well, but for now we're looking at:

New order confirmation and status updates
Username and password info
Upgrades and downgrades
Notice of invoice issued (still sent by email)
2 Factor Authentication

This will mean elimination of email comms for these, so bear that in mind. We find emails get lost, but then again if you receive a ton of SMS traffic, so can SMS. There are other avenues we are working on as well...
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A definite no vote from me. Keep email as primary mechanism.

I am out of the country 6 months of the year on a different mobile number (Telkom still can't get international roaming enabled on my SA number) but I still want to be able to manage my connection while away since I offer it to my tenants as part of rental and also want to be able to do speed upgrades while out of the country in preparation for my return.

If you do go SMS then either retain the option to opt out (keep email as primary) or make sure that the system has the ability to handle an overseas mobile number for notifications.

- Julian
 
Julian2 said:
A definite no vote from me. Keep email as primary mechanism.

I am out of the country 6 months of the year on a different mobile number (Telkom still can't get international roaming enabled on my SA number) but I still want to be able to manage my connection while away since I offer it to my tenants as part of rental and also want to be able to do speed upgrades while out of the country in preparation for my return.

If you do go SMS then either retain the option to opt out (keep email as primary) or make sure that the system has the ability to handle an overseas mobile number for notifications.

- Julian
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OK, lovely feedback, thank you. This will certainly be taken into consideration as a user-case-scenario in our planning...
 
DJ I requested Telkom to move my line to you guys this morning...well to the Open Serve Holding pool.

They then offered me a 25% discount and I said no because they are ****. Do you guys build this discount into your pricing at all? I only ask because it doesn't seem to be listed on the website anywhere what the line rental costs when bundled.

Also the guys struggling with this just email...

TO : [email protected]

SUBJECT : Openserve Holding Pool - TELEPHONE NUMBER

BODY : Good day Telkom.

I would like to request that my DSL line for 021 *** **** is migrated to the Openserve Holding Pool so that it can be transferred to my ISP for management.

Much appreciated.
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Sent that last night and they called this morning to verify my details.
 
Aaah found it when you go through the new sign up process.

You've selected a 4Mbps DSL Line. The cost for this line is R249.00 per month. Please note that we do not install new lines. You must have an existing DSL Line. We charge pro-rata from the date of migration to ensure no double billing occurs.
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Not quite 25%...but still cheaper than normal Telkom.
 
SauRoNZA said:
DJ I requested Telkom to move my line to you guys this morning...well to the Open Serve Holding pool.

They then offered me a 25% discount and I said no because they are ****. Do you guys build this discount into your pricing at all? I only ask because it doesn't seem to be listed on the website anywhere what the line rental costs when bundled.

Also the guys struggling with this just email...


Sent that last night and they called this morning to verify my details.
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Either they've improved the service a lot in the last 2 months or service levels vary widely. You got the verification call the following morning, for me it took them exactly three weeks after I sent my email to tocfaxes before they called me to verify.

- Julian
 
Julian2 said:
Either they've improved the service a lot in the last 2 months or service levels vary widely. You got the verification call the following morning, for me it took them exactly three weeks after I sent my email to tocfaxes before they called me to verify.

- Julian
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I posted on their Facebook page yesterday, after emailing 2 days ago, and after having called them where they were supposedly gonna do it for me. They did it within a few hours after the Facebook post.

No way in hell that I was gonna wait 1 week, never mind 3. You have much more patience than me. If it was a free service they're providing, by all means take your time, but not for paying customers.
 
Julian2 said:
Either they've improved the service a lot in the last 2 months or service levels vary widely. You got the verification call the following morning, for me it took them exactly three weeks after I sent my email to tocfaxes before they called me to verify.

- Julian
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That's why I listed the exact subject header and contents.

In case it matters.
 
Is there something up with the newserver? I keep getting this with every download

"Download failed - Out of your server's retention?"

P.S. 'm new to newservers.
 
Venom Rush said:
Is there something up with the newserver? I keep getting this with every download

"Download failed - Out of your server's retention?"

P.S. 'm new to newservers.
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the binary is older than the server is allowed to retain data for.
 
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