Crystal Web ADSL performance feedback thread Part 3...

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daniellgr said:
I am quite concerned about this aspect as I have noticed "some" of the unwanted apps that come as part of WIN 10 do not always shutdown properly when one shuts down a PC ....
I have tried to remove all unwanted feeds from all sorts of things ... not with total success however.
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Ain't nothing we can do about that.We're not fixing Windows' problems. :D

But the poster in question above was referring to our premium news server which allows multiple connections to be opened up for downloading their, um, news articles I'm sure...
 
daniellgr said:
I have been in discussion with a few insiders in Telkom, and "this" aspect was one of the things discussed. Apparently ( not yet completely confirmed) there is a problem with an ADSL "transfer" that has been coupled to an active telephone service.

It would be interesting to see why the technician was dispatched, if this is to ensure your telephone services are maintained .....
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They processed a new order rather than a migrate order, by the sounds of it. Which is troubling, because this then means they sit with an existing order on the line which means an ISP cannot do a thing...
 
daniellgr said:
I have been in discussion with a few insiders in Telkom, and "this" aspect was one of the things discussed. Apparently ( not yet completely confirmed) there is a problem with an ADSL "transfer" that has been coupled to an active telephone service.

It would be interesting to see why the technician was dispatched, if this is to ensure your telephone services are maintained .....
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Why in the 1st place did they cancel my phone line? I am baffled by this, and then 're do the order as if I'm a new customer by sending a technician to re install my telephone line.

At no point did I instruct my line to be cancelled, but merely to be put in the holding pool. So now I have to get the line installed, then resend instruction to to move the line, and after this incident I might as well just leave it with Telkom, and get my data with Crystal. Because I have no confidence in them now to do a simple thing like that.
 
DJ... said:
Ain't nothing we can do about that.We're not fixing Windows' problems. :D

But the poster in question above was referring to our premium news server which allows multiple connections to be opened up for downloading their, um, news articles I'm sure...
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Agreed not your problem ..... what PCs do ....... In a round about way I guess, I was trying to show that a user might not even be aware of what his PC and or apps are up to ... Certainly I was caught unawares by a few things until I scratched an itch re data usage ....
 
Icemanbrfc said:
Why in the 1st place did they cancel my phone line? I am baffled by this, and then 're do the order as if I'm a new customer by sending a technician to re install my telephone line.

At no point did I instruct my line to be cancelled, but merely to be put in the holding pool. So now I have to get the line installed, then resend instruction to to move the line, and after this incident I might as well just leave it with Telkom, and get my data with Crystal. Because I have no confidence in them now to do a simple thing like that.
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Very good question. And it would be interesting to see what the technician has to say when he shows up. What was a bit concerning to me is when I could not get a straight answer regarding the retention of telephone services when a 'line" is put into the holding pool that is also used to provide fixed line telephone services.
 
Icemanbrfc said:
Why in the 1st place did they cancel my phone line? I am baffled by this, and then 're do the order as if I'm a new customer by sending a technician to re install my telephone line.

At no point did I instruct my line to be cancelled, but merely to be put in the holding pool. So now I have to get the line installed, then resend instruction to to move the line, and after this incident I might as well just leave it with Telkom, and get my data with Crystal. Because I have no confidence in them now to do a simple thing like that.
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I'd just talk to them. It's unlikely they have cancelled anything that will require you to have anything reinstalled. Someone made an admin cock up that is very easily fixed...
 
daniellgr said:
Very good question. And it would be interesting to see what the technician has to say when he shows up. What was a bit concerning to me is when I could not get a straight answer regarding the retention of telephone services when a 'line" is put into the holding pool that is also used to provide fixed line telephone services.
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No impact to telephony services whatsoever...
 
Quick survey:

How many would like our primary form of communication to move from email to mobile, so where new login details are sent by SMS, as well as status updates, upgrades etc? We could implement a system where you could respond back as well, but for now we're looking at:

New order confirmation and status updates
Username and password info
Upgrades and downgrades
Notice of invoice issued (still sent by email)
2 Factor Authentication

This will mean elimination of email comms for these, so bear that in mind. We find emails get lost, but then again if you receive a ton of SMS traffic, so can SMS. There are other avenues we are working on as well...
 
I think a better client portal would be better, and have users opt in for either SMS or email alerts like Axxess.
 
myKey said:
I think a better client portal would be better, and have users opt in for either SMS or email alerts like Axxess.
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Yeah, that wasn't really the question though, but the second part is appreciated.

We are there for the next deployment. Some features were released last week but rolled back for a larger deployment...
 
Quick note about live chat: please select the correct department. We do employ specialists in each, so trying to talk to sales about a current line issue may not always be the best option, as is selecting billing to discuss a port reset...
 
DJ... said:
Yeah, that wasn't really the question though, but the second part is appreciated.

We are there for the next deployment. Some features were released last week but rolled back for a larger deployment...
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I should of expanded,

New order confirmation and status updates
Username and password info
Upgrades and downgrades
Notice of invoice issued (still sent by email)
2 Factor Authentication
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Some of these can be directly integrated into the client panel, and other things such as 2FA, notices etc can be sent over both email and SMS. Considering how cheap email is nowadays, I'm not sure one has to make a compromise.
 
myKey said:
I should of expanded,



Some of these can be directly integrated into the client panel, and other things such as 2FA, notices etc can be sent over both email and SMS. Considering how cheap email is nowadays, I'm not sure one has to make a compromise.
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Adding it to the portal is a given. By SMS doesn't mean it's not going in there or being removed from there. I'm talking exclusively about notifications...
 
DJ... said:
Adding it to the portal is a given. By SMS doesn't mean it's not going in there or being removed from there. I'm talking exclusively about notifications...
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As always, more is more better :P

and by

I'm not sure one has to make a compromise.
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I was referring to:
This will mean elimination of email comms for these, so bear that in mind. We find emails get lost, but then again if you receive a ton of SMS traffic, so can SMS. There are other avenues we are working on as well...
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Anyone else having issues with Youtube? Tried 3 videos now, 720p unplayable, speed is only just above 900Kb/s:
MvkWyMR.png


Speedtest:
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I suspect if you refresh the video it will be fine. Often happens with YouTube caching it. The HD version doesn't sit on every local cache, and is almost cached on demand. So refreshing may solve that. Easiest way to know if there is a YouTube problem - switch on a John Oliver show or any other popular YouTube video - if it plays fine, it's not an issue on our network in all likelihood, but probably a caching issue. Try refreshing the feed - should be sorted. If so, it was caching.

Also, as always - ask support for assistance...
 
DJ... said:
I suspect if you refresh the video it will be fine. Often happens with YouTube caching it. The HD version doesn't sit on every local cache, and is almost cached on demand. So refreshing may solve that. Easiest way to know if there is a YouTube problem - switch on a John Oliver show or any other popular YouTube video - if it plays fine, it's not an issue on our network in all likelihood, but probably a caching issue. Try refreshing the feed - should be sorted. If so, it was caching.

Also, as always - ask support for assistance...
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Did that multiple times, no luck. All videos doing it, not just this one.

Anyway, will contact support.
 
DJ... said:
Adding it to the portal is a given. By SMS doesn't mean it's not going in there or being removed from there. I'm talking exclusively about notifications...
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Would an sms service not be more expensive to CW, rather than say your portal or an email. I'm assuming that you would have to pay a network to make use of their sms services. Unless I'm understanding this wrong. :) I'm assuming client interaction via sms on your phone with CW?
 
Ho3n3r said:
Did that multiple times, no luck. All videos doing it, not just this one.

Anyway, will contact support.
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Then definitely an issue to discuss with support at the moment as the first port of call, as, like I've mentioned, they know which test are needed and what data is required to escalate any issue in the appropriate manner.

As previously mentioned as well - router reboot is always essential...
 
DJ... said:
FYI guys - MyBB survey has gone out for rating your ISP. It now includes a token for every member to use - naturally, don't share that token or there will be cheating, which we're hoping myBB is trying to alleviate.

Let them know if you haven't received your token - it's possible they are sending in batches to avoid overloading their servers...
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I didn't even get an invite to the survey.
 
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