Crystal Web ADSL performance feedback thread Part 3...

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PostManPat said:
Payments page with zero ssl. As a tech company, I don't understand.
Click to expand...

You understand nothing.
Did you even visit the page? The iframes are encrypted:
<iframe id="typeform-full" width="100%" height="100%" frameborder="0" src="https://crystalweb.typeform.com/to/lV0Fd2"></iframe>
 
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Sinbad said:
You understand nothing.
Did you even visit the page? The iframes are encrypted:
<iframe id="typeform-full" width="100%" height="100%" frameborder="0" src="https://crystalweb.typeform.com/to/lV0Fd2"></iframe>
Click to expand...

Shhhh. Let him believe he actually knows something about page security.
 
Do the Crystalweb fibre offerings over Vumatel offer a VOIP service? If yes then can an existing Telkom number be ported across? If no then presumably anyone needing to keep a landline number needs to either find a VOIP provider or keep paying Telkom R189 a month.

- Julian
 
RTFM said:
This is scary. I mailed [email protected] at 13h18 to move my line to the holding pool. Got the call from them at 14h22!!!!

Then the standard: We require a 1 month notice. Will only move after 14 May....

So far so good, although my expectations of Telkom is less than what I ecpect from the ruling party....
Click to expand...

So much for the one month waiting period ... :)

Received this today:


Crystal Web DSL Line Final Update
From Crystal WebAdd contact
To [email protected]
Date Today 08:18
Priority Normal


Hi [(xDSL Line Migrations) Customer]

Update on DSL Line Number: 0xxxxxxxxx ( 2Mbps )

Please note that following successful migration, your line has moved into our final validation systems to ensure that your sync profile (speed) is set correctly on the Telkom Wholesale systems. This is a courtesy notice, and no action is required by you. Should we identify any sync profile issues or encounter any further issues in the migration process, we will attempt to rectify them immediately within business hours with Telkom should manual intervention be required.

No further action is required on your part unless otherwise specified in any follow-up communication from Crystal Web.

Regards

Crystal Web DSL Line Validations Team


THANX DJ and team!!!!
 
Hi all,

So for the past two weeks or so our internet has been horridly slow. For the most part pages take forever to load or simply timeout. Streaming is a no, and youtube loads but videos buffer a lot or show an error. After numerous tries to get a speedtest done, one finally finished.

I've tried all the usual tricks like resetting the router, flushing DNS etc

Speedtest Result http://www.speedtest.net/my-result/5268129188 (International)
http://netgauge.ookla.com/share/441906708.png (local)

This is on a supposed 4mb uncapped home premium line through CW. I am not sure where the problem is lying (CW or Telkom) but its getting quite annoying.
 
Treious said:
Hi all,

So for the past two weeks or so our internet has been horridly slow. For the most part pages take forever to load or simply timeout. Streaming is a no, and youtube loads but videos buffer a lot or show an error. After numerous tries to get a speedtest done, one finally finished.

I've tried all the usual tricks like resetting the router, flushing DNS etc

Speedtest Result http://www.speedtest.net/my-result/5268129188 (International)
http://netgauge.ookla.com/share/441906708.png (local)

This is on a supposed 4mb uncapped home premium line through CW. I am not sure where the problem is lying (CW or Telkom) but its getting quite annoying.
Click to expand...

Well, our network has no issues, so my money is on something else, but hop over to live chat on our website and our staff will guide you through a proper diagnostics process to get to the bottom of it...
 
Sinbad said:
hey DJ since I'm all excite about imminence of fibre, can you possibly lay out for me the logistics/timelines involved in migrating from adsl, line with you guys, to Vuma (and also Telkom voice number porting etc to VOIP)? Once the fibre is up I will want to cancel all the ADSL stuff, what notice periods are needed etc, and what will the cash flows look like?

Thanks :)
Click to expand...

bump @DJ...

:D
 
I will have to get to that later. Quite a lot to get through, but Telkom line is the NB one which is same policy as DSL...
 
DJ... said:
I will have to get to that later. Quite a lot to get through, but Telkom line is the NB one which is same policy as DSL...
Click to expand...

Cool, thanks. I posted here because I'm sure it's going to be of interest to others going forward. :)
 
DJ is there any feedback on my line issue from Telkom? It's now going on over a month with no feedback.
 
DJ... said:
Dave I'm waiting on Telkom to fix their fibre there from your area. I unfortunately cannot press them to do the work, nor to approve projects. I really wish I could. Unfortunately as we've ascertained, they have a problem with the IPC uplink fibre connection from your exchange and I am on it with them, but I cannot make assurances on timeframes nor processes on their behalf, although I have escalated this and do have a scheduled follow-up next week about it...
Click to expand...

As a reminder
 
I'm getting my adsl line next week monday and I'm in the process of choosing an isp and so far crystal web seems to be the best, my only question is what's the difference between business standard uncapped and home premium uncapped in terms of shaping etc?
 
home premium uncapped has gaming, streaming and downloading prioritized - in this specific order.
 
There's an issue with YouTube which I am seeing replicated on mobile as well so appears to stem from a problem off the network. Busy investigating it though.

But no network issues on our side at the moment and the network is performing well under capacity at the moment...
 
DJ... said:
There's an issue with YouTube which I am seeing replicated on mobile as well so appears to stem from a problem off the network. Busy investigating it though.

But no network issues on our side at the moment and the network is performing well under capacity at the moment...
Click to expand...

My youtube has been terrible for months now. Other streaming stuff seems ok, but youtube looks like it's being throttled. I took a couple of screenshots of videos at fullscreen that should look decent on my 4mb line but they in fact look like mud:

Fullscreen%u00252Bcapture%u00252B11042016%u00252B020924%u00252BAM.bmp.jpg

Fullscreen%u00252Bcapture%u00252B11042016%u00252B090909%u00252BPM.bmp.jpg

This is with no other network traffic.
 
Have you discussed it with anyone on support? There haven't been any network-wide issues so getting to the bottom is a diagnostic-by-elimination process. Over a forum it can be incredibly tedious and frustrating and I don't have any information to know who you are, nor what those clips are, and your local settings.

My advice is always to talk to the guys on live chat and run through any diagnostics that may be required to identify any issues. If that fails drop me a PM with your details and I'll see what I can do from my end to pick up any issues as well...
 
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