Crystal Web ADSL performance feedback thread Part 3...

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Phinix said:
It has been talked about in the past in this thread and I personally think it is absolutely stupid to complain about 1GB+/- of "lost" data.
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Its not the loss of peak data or paying the small top up. It is the principle of false advertising. Not being able to program properly. Forced to pay up even they know its there problem. etc.etc.
It is If you were suddenly cut off during the day and had no idea what it was? Switching on-off etc. nd after a hour calling the service line.
They were polite but not understanding and accommodating.
 
Beatoak said:
It is the principle of false advertising. Not being able to program properly.
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Quite certain having read my responses in your dedicated thread about this, that you will agree that this is far from the case and honestly not any sort of accurate reflection of the situation...
 
DJ... said:
Quite certain having read my responses in your dedicated thread about this, that you will agree that this is far from the case and honestly not any sort of accurate reflection of the situation...
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Midnight Express "100GB anytime + unlimited data from midnight – 6am" and you admitting that there is a problem. I cannot agree as the potential of being expectantly cut-off may have had some serious consequences for my business.
 
Beatoak said:
Midnight Express "100GB anytime + unlimited data from midnight – 6am" and you admitting that there is a problem. I cannot agree as the potential of being expectantly cut-off may have had some serious consequences for my business.
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I have stated here in the past, now in this thread, and shall do in future, openly and honestly, that there is no way in the current DSL infrastructure to measure down to such a fine time-zone accurately until Telkom update radius records in smaller intervals. Yes, there is an issue, but it is not one borne as a result of our network nor poor dev work, and not one we wanted to be an issue, but were forced to launch due to customer demand for such a product. No matter what hour we make it, the one hour problem will prevail, so the only solution, ironically, would be to lie to customers about when the free usage begins (but that creates a whole host of other issues due to how timezones for reporting and automations work).

Or we once again try to have this changed by Telkom, which is the better solution to the problem...
 
DJ you missed my point. If my peak looks like its going to run out before month end, is there a system to fore-warn of a imminent cut-off. I was lucky that I checked. Something I hardly do.
 
Beatoak said:
DJ you missed my point. If my peak looks like its going to run out before month end, is there a system to fore-warn of a imminent cut-off. I was lucky that I checked. Something I hardly do.
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Oh I see. Well yes, we do send usage updates daily and have an "approaching peak limit" email as well. It should be sending you notices at 75%, 90%, and 95% of usage...
 
DJ... said:
Oh I see. Well yes, we do send usage updates daily and have an "approaching peak limit" email as well. It should be sending you notices at 75%, 90%, and 95% of usage...
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Where do you sign up for that email? I haven't received one yet and usually get very close to my limit by the end of the month.
 
DJ... said:
PM me your username and I'll get you setup with it...
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When CW online usage system crashed I got daily emails but it became a bit of overload so I ended it. DJ please set up a system to just warn of 90% usage.
 
Beatoak said:
When CW online usage system crashed I got daily emails but it became a bit of overload so I ended it. DJ please set up a system to just warn of 90% usage.
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Busy rebuilding the entire notifications system on our end as it's currently not the way it should be. It most certainly is far more flexible and you'll be given more choice for things like this...:)
 
DJ... said:
I have stated here in the past, now in this thread, and shall do in future, openly and honestly, that there is no way in the current DSL infrastructure to measure down to such a fine time-zone accurately until Telkom update radius records in smaller intervals. Yes, there is an issue, but it is not one borne as a result of our network nor poor dev work, and not one we wanted to be an issue, but were forced to launch due to customer demand for such a product. No matter what hour we make it, the one hour problem will prevail, so the only solution, ironically, would be to lie to customers about when the free usage begins (but that creates a whole host of other issues due to how timezones for reporting and automations work).

Or we once again try to have this changed by Telkom, which is the better solution to the problem...
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Just advertise free data between 1am-6am and be done with these people.
 
DJ... said:
Busy rebuilding the entire notifications system on our end as it's currently not the way it should be. It most certainly is far more flexible and you'll be given more choice for things like this...:)
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Any news on when the user portal will finally be sorted?

... I first signed up with CW over a year ago and the portal has never worked properly :(
 
Sinbad said:
Loving Crystal fibre today.
3ms latency to a Microsoft cdn for a Windows 10 update, and a 350 meg Radeon driver update took 30 seconds...

/chuffed
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3ms latency is NOT possible over even the shortest of Internet connections. Have you got more than one WIN 10 PC connected to your local LAN? IF so, that update is happening from another device on your LAN ... have a look at the update setup on your machine. Go to [settings/advanced options/ choose how your updates are delivered/Updates from more than one place].. If ON, then the default option is PCs on my local network and PCs on the Internet.

I would advise to either switch this OFF or, at least to change it to PCs on my local network only ....
 
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daniellgr said:
3ms latency is NOT possible over even the shortest of Internet connections. have you got more than one WIN 10 PC connected to your local LAN? IF so, that update is happening from another device on your LAN ... have a look at the update setup on your machine. Go to [settings/advanced options/ choose how your updates are delivered/Updates form more them one place].. If on then the default option is PCs on my local network and PCs on the Internet.

I would advise to either switch this OFF or, at least to change it to PCs on my local network only ....
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You're wrong.
The connection was to a public IP address. Traceroute went via IS, then to a msedge.net IP, and then a couple other hops before reaching the destination.


/edit to add - this was on a wifi connection as well by the way :D
 
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Sinbad said:
You're wrong.
The connection was to a public IP address. Traceroute went via IS, then to a msedge.net IP, and then a couple other hops before reaching the destination.


/edit to add - this was on a wifi connection as well by the way :D
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Do you have more than one WIN 10 PC on a local LAN? have you checked ? Before you do that, I am not wrong ........

Post that trace route, and then PROVE, the update was coming over that link ------ with nothing else on the PC running ------
 
MickZA said:
Any news on when the user portal will finally be sorted?

... I first signed up with CW over a year ago and the portal has never worked properly :(
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Ok...so its not just me?

I joined a month ago and this will be my second payment coming soon...Coming from Afrihost, I was really confused by CW's panel and all the "podio" emails. Afrihost's panel was perfect , graphs and all and functional self-help buttons like port reset - pity Afrihost gave me too much lag, at CW I get none of that lag. At CW im yet to see a working graph on the panel and when I click on something it doesnt change the portal screen to whatever it is im clicking on???
 
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