Is anybody else's EU WoW connection being routed via USA? When I run winmtr to eu.battle.net it seems to show it, and my in game pings are over 300ms. I've already opened a support ticket, I'm just curious if it's affecting anyone else?
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Crystal Web ADSL performance feedback thread Part 3...
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Spotted this already and busy resolving it - odd one that the team brought to my attention so we're on the case here to fix that specific routing...
DJ, the support staff member replying to my ticket is suggesting the problem is with the game's server -.- Can you just fill them in please?
Shall do, thanks for letting me know. It could be a number of issues so it is far too premature to know who is to blame for what is clearly sub-optimal routing, whether it be an error on our side, IS, or announced incorrectly, or possibly a routing issue with international peering partners, so no such definitive statement should have been made. With this sort of thing it's not something support will handle and admittedly I haven't had a chance to talk to them all to explain yet, so apologies about that. I will talk to the guys now about it...
Shall do, thanks for letting me know. It could be a number of issues so it is far too premature to know who is to blame for what is clearly sub-optimal routing, whether it be an error on our side, IS, or announced incorrectly, or possibly a routing issue with international peering partners, so no such definitive statement should have been made. With this sort of thing it's not something support will handle and admittedly I haven't had a chance to talk to them all to explain yet, so apologies about that. I will talk to the guys now about it...
Cool, thanks man
Geoff.D
Honorary Master
@DJ...
I found this yesterday around 2PM, I talked to support and after testing with other ISPs we both came to the conclusion it was on Blizzards side.
I talked to Blizzards live chat and they passed it on to the engineers who said it is most likely something on their side so they would look into it.
If you look at the official forum there are a lot of people from different parts of the world relaying the same issue of the 80ms+ increase.
So its not a SA issue.
EDIT: If you guys want to help with getting the message across you can add your +1 to this thread I made yesterday > LINK
EDIT 2: I also just tried using it with a VPN to Netherlands where the servers are based, and I am getting 167ms. So it is definitely the routing.
I found this yesterday around 2PM, I talked to support and after testing with other ISPs we both came to the conclusion it was on Blizzards side.
I talked to Blizzards live chat and they passed it on to the engineers who said it is most likely something on their side so they would look into it.
If you look at the official forum there are a lot of people from different parts of the world relaying the same issue of the 80ms+ increase.
So its not a SA issue.
EDIT: If you guys want to help with getting the message across you can add your +1 to this thread I made yesterday > LINK
EDIT 2: I also just tried using it with a VPN to Netherlands where the servers are based, and I am getting 167ms. So it is definitely the routing.
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althex
Well-Known Member
While on the subject.. who here plays STO and has a sub 300ms in game ping on their CW account? I have never been able to get that.
Yup, confirmed not anything we're doing. Thank you very much for the info...
Talk to support. Sounds like the game servers are quite some distance and have to hop over many ponds to communicate. Else if it's something we can and should be routing better the staff will inform me accordingly and I'll be able to make any requisite changes for you guys...
faniebraai
RIP
Is this still on going? I'm still experiencing the same. 100kb/s on a 6.5mb sync
Any chance you guys could introduce a new capped account between the 425GB and 650GB options? The 650GB is a 47% bump in price for those of us who would like a bit more than 425GB (and don't need 650GB).
525GB for R1149pm would be nice. That's R250 less per month compared to a 650GB account, and priced per gig between the 425GB and 650GB accounts.
525GB for R1149pm would be nice. That's R250 less per month compared to a 650GB account, and priced per gig between the 425GB and 650GB accounts.
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minkukel
Expert Member
Anybody with connection timeouts on the IS news server ?
I'm down to 8 concurrent connections and still getting connection timeouts.
I'm down to 8 concurrent connections and still getting connection timeouts.
OMB
Mountain Man
Soul Assassin
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~1GB everyday for a month...
That was just this forumite's line, I have a 20Mbps line and can do about 7GB in a hour, that's 210GB per month of "lost" data.
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