Crystal Web ADSL performance feedback thread Part 3...

Status
Not open for further replies.
TehStranger said:
Good to know that my posts aren't ignored.

At least that tells us the thread is monitored, even if no regular updates are forthcoming.

Might as well close the thread with a notice directing all queries to live support, it would potentially mitigate the ongoing reputation damage and make it easier to focus on official support channels (no need for reconciliation between open tickets and thread complains, for starters).
Click to expand...

How do you make that conclusion?
 
Sinbad said:
CW reps can't change thread titles. Mods can. I see a mod in here often.
Click to expand...

CW reps can request it though. Either way the thread is no longer official, that's all she wrote folks.

Ho3n3r said:
How do you make that conclusion?
Click to expand...

I point out the thread title says "official" after Sinbad mentioned that it's not an official channel, thread title then changes almost immediately to removed "offical" after my post.

or 1 + 1 = 2
 
TehStranger said:
CW reps can request it though. Either way the thread is no longer official, that's all she wrote folks.



I point out the thread title says "official" after Sinbad mentioned that it's not an official channel, thread title then changes almost immediately after my post.

or 1 + 1 = 2
Click to expand...

1+1 = 3 for large values of 1
 
TehStranger said:
CW reps can request it though. Either way the thread is no longer official, that's all she wrote folks.



I point out the thread title says "official" after Sinbad mentioned that it's not an official channel, thread title then changes almost immediately to removed "offical" after my post.

or 1 + 1 = 2
Click to expand...

So MickeyD removing the Official, tells you you're being listened to by CrystalWeb? :erm:

More like 1+1 - 11.
 
TehStranger said:
Heh



Where did I say CW were listening? I said "my posts weren't ignored", and "at least the thread is monitored". :erm:

Let's not put words in mouths now.
Click to expand...

It was pretty much implied that you meant CW, and you know it. Otherwise it was a pointless statement to make.
 
Sinbad said:
Also, we're only seeing complaints here. Thousands of customers, and only a few people having problems...? If it was widespread there'd be a much larger outcry, and network notices etc.
Click to expand...

You are right about people posting when there are issues. I for one am EXTREMELY happy with Crystal Web. Other than the odd slowness now and then and the passwords fiasco they are stellar and I've literally been with all ISP's. CW and VOX are both great.
 
Helped a colleague sign up to Crystal Web today and it's actually quite a shambles.

Firstly, NOWHERE on the sign up page does it actually say how much he must pay to complete the sign up.

So I went on my laptop to check what the amount must be then see it's Pro-Rated so gave him that amount.

He paid that, but then gets invoiced for the full amount?

Beyond that he then gets a new mail like the Welcome mail with a link to create a username and password for some online portal...but nowhere does it specify if that is now his PPPoE password or if that will come separately since the account is only going active tomorrow.

Also no information about the Premium News Server which it almost seems I oversold now.


All in all not great to refer someone specially and then be left clueless even as an existing customer looking over his shoulder.
 
SauRoNZA said:
Helped a colleague sign up to Crystal Web today and it's actually quite a shambles.

Firstly, NOWHERE on the sign up page does it actually say how much he must pay to complete the sign up.

So I went on my laptop to check what the amount must be then see it's Pro-Rated so gave him that amount.

He paid that, but then gets invoiced for the full amount?

Beyond that he then gets a new mail like the Welcome mail with a link to create a username and password for some online portal...but nowhere does it specify if that is now his PPPoE password or if that will come separately since the account is only going active tomorrow.

Also no information about the Premium News Server which it almost seems I oversold now.


All in all not great to refer someone specially and then be left clueless even as an existing customer looking over his shoulder.
Click to expand...

Please get onto the sales live chat. You're not going to get any more info, or any action, here.
 
Yeah look I can't wait till the Admin page etc are done. That part is not good at all, luckily, usually everything just works so not really needed. Climb onto Live Chat and stuff gets done asap.
Anyway, seems their issues are fixed. Youtube etc responding promptly and flying again.
 
Ho3n3r said:
It was pretty much implied that you meant CW, and you know it. Otherwise it was a pointless statement to make.
Click to expand...

Judging by the reaction, not as pointless as you make it out to be.

Still think the below should be seriously considered, especially since the only updates in this thread now come from mods/helpful community members.

TehStranger said:
Might as well close the thread with a notice directing all queries to live support, it would potentially mitigate the ongoing reputation damage and make it easier to focus on official support channels (no need for reconciliation between open tickets and thread complains, for starters).
Click to expand...

/Bows out
 
TehStranger said:
Judging by the reaction, not as pointless as you make it out to be.

Still think the below should be seriously considered, especially since the only updates in this thread now come from mods/helpful community members.



/Bows out
Click to expand...

Yes, it really was.

But I think since DJ... left, everyone agrees with your quote.
 
Reading this thread is depressing.

It was said that you would destroy the crap ISPs, not join them!


Balance-of-the-Force-Prophecy-6-Obi-Wan.jpeg
 
Sinbad said:
Sure, understood - but I think they should know about the experience too so they can fix it?
Click to expand...

Sad part is, I've sent them a ticket almost every day this month. Not single day without latency and network problems. At this point, my afrihost and vox accounts are beating CW.

OpenWeb, basically a fly by night ISP, in my view has a better network. And they only have one guy working for the company.
 
TehStranger said:
Good to know that my posts aren't ignored.

At least that tells us the thread is monitored, even if no regular updates are forthcoming.

Might as well close the thread with a notice directing all queries to live support, it would potentially mitigate the ongoing reputation damage and make it easier to focus on official support channels (no need for reconciliation between open tickets and thread complains, for starters).
Click to expand...

I disagree - helpful community members are just that, helpful, and it's helpful to have one place to help in. :D

If people want to p.ss and moan and squeal, they'll do so anyway, except they'll be starting multiple threads.
 
Status
Not open for further replies.
Back
Top
Sign up to the MyBroadband newsletter
X