Crystal Web ADSL performance feedback thread Part 3...

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Even though my line speed has been reduced to 2mb I can't even do updates. 15mb on my ps4 took about 15m download. Wtf
 
Sinbad said:
Have faith guys...
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Give us reason to have faith? No communication to CW customers. I even contacted support to find out what is happening and I warned them that there are plenty irate people on this forum. Still nothing.
 
jondood said:
Give us reason to have faith? No communication to CW customers. I even contacted support to find out what is happening and I warned them that there are plenty irate people on this forum. Still nothing.
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There's stuff happening right now that is keeping mgmt busy. I know it's not an excuse, but give them time.
 
More important than their customers being downgraded to 2Mbps, with their ADSL lines being cancelled in 2 days? Yeah, that's exactly why we should worry.
 
new_in_za2 said:
More important than their customers being downgraded to 2Mbps, with their ADSL lines being cancelled in 2 days? Yeah, that's exactly why we should worry.
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No, they're working on the line problems - more important stuff than posting on a forum.
 
Well, they screwed it up in the first place, with no plan for how to fix it. Also not confidence inspiring.
 
new_in_za2 said:
Well, they screwed it up in the first place, with no plan for how to fix it. Also not confidence inspiring.
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You're speculating somewhat, there. Do you have anything to corroborate your two allegations?
 
BTW I just whatsapped Shaun. He's in a meeting, and will respond in about an hour.
 
Sinbad said:
No, they're working on the line problems - more important stuff than posting on a forum.
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Indeed, but considering how this forum has been used as a primary method of communication to customers and in the face of no other pro-active communication it's not unreasonable to expect some form of feedback, whether it be here or via e-mail, after 3 days.
 
Iwojima said:
Indeed, but considering how this forum has been used as a primary method of communication to customers and in the face of no other pro-active communication it's not unreasonable to expect some form of feedback, whether it be here or via e-mail, after 3 days.
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It hasn't been a primary method of communication for several months now. Even "official" was taken out of the thread title.
There will be comms soon though, according to Shaun.
 
OK, you're right. I wasn't entirely honest. They screwed it up in the first place, and either they had no plan for how to fix it or their plan was useless. And then they decided to just leave their customers hanging, with no info on what will happen to their lines on Saturday, with just one day to go to switch it over to another ISP before being cut offline. And then there's what now clearly seems to be lies about this being Telkom's fault, and it affecting other ISPs as well. On a scale from 1 to 10, I'd rate the confidence this episode has inspired in me about a 2.
 
new_in_za2 said:
OK, you're right. I wasn't entirely honest. They screwed it up in the first place, and either they had no plan for how to fix it or their plan was useless. And then they decided to just leave their customers hanging, with no info on what will happen to their lines on Saturday, with just one day to go to switch it over to another ISP before being cut offline. And then there's what now clearly seems to be lies about this being Telkom's fault, and it affecting other ISPs as well. On a scale from 1 to 10, I'd rate the confidence this episode has inspired in me about a 2.
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ok
 
Sinbad said:
It hasn't been a primary method of communication for several months now. Even "official" was taken out of the thread title.
There will be comms soon though, according to Shaun.
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Woo, (maybe) communications after 3 days of radio silence! Exactly the kind of thing that inspires confidence.
 
Iwojima said:
Indeed, but considering how this forum has been used as a primary method of communication to customers and in the face of no other pro-active communication it's not unreasonable to expect some form of feedback, whether it be here or via e-mail, after 3 days.
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It's not been that since at least the day Shaun was banned from MyBB.
 
new_in_za2 said:
OK, you're right. I wasn't entirely honest. They screwed it up in the first place, and either they had no plan for how to fix it or their plan was useless. And then they decided to just leave their customers hanging, with no info on what will happen to their lines on Saturday, with just one day to go to switch it over to another ISP before being cut offline. And then there's what now clearly seems to be lies about this being Telkom's fault, and it affecting other ISPs as well. On a scale from 1 to 10, I'd rate the confidence this episode has inspired in me about a 2.
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If I was experiencing your level of frustration I'd have moved long ago.

Internet is far too important to me and family to live with such problems for more than 3 consecutive days given that moving is as easy as signing up with a different ISP.
 
AfricanTech said:
If I was experiencing your level of frustration I'd have moved long ago.

Internet is far too important to me and family to live with such problems for more than 3 consecutive days given that moving is as easy as signing up with a different ISP.
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I'd be lying if I said I hadn't considered it. If there was another ISP that provided the same level of service as Crystal Web does when their service actually works, then I'd move over in a heart beat. However every other ISP I've tried have been a let down, even when they're supposedly working optimally.

So I have to deal with the occasional super annoying frustrations with Crystal Web to get a decently working internet connection the rest of the time.
 
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