Defective New Scirocco R

[dlk001]

All these stories are enough to make you not to want to buy a car again really... It just shows that its the luck of the draw whether you end up with a lemon. I dont think its all that common and each manufacturer should abide by some rule that states immediate replacement if a new vehicle is still continues to be problematic after a single repair.

The thing is we do have the CPA, it may not be as accurate for cars and houses but it is the law. If the manufacturer cannot fix or repair the car, given the opportunity to do so, they should offer the customer the option to replace/refund/repair. By not offering the customer a choice they are breaking the law. They can be forced to replace the goods and get slapped with a huge fine for not complying with SA's law.

Update is that the tracking device is removed and the car is going to undergo diagnosis now.

Good luck man and keep us updated.

I totally agree that we as consumers do not have protection here. I read many cases on other USA/Canada forums where owners had some form of protection to force manufactures to replace the car.

 

[grim]

What are you inferring? That I some how abused the vehicle from the second day for the CEL to come on? This is not my first Scirocco. I traded my old one which I owned for over 4 years for the R. That car never ever visited the dealer unless it was time for its service.

Not inferring that you damaged the car in anyway or that it is your fault in anyway, want to hear what VWSA and the dealerships have to say about it.

 

[Brawler]

All these stories are enough to make you not to want to buy a car again really...

I agree, especially if you have a reliable car and considering all of these horror stories when buying even new cars.

I was thinking of upgrading to something sportier but yesterday my car came back from its 4th year service and I thought to myself this car hasn't missed a beat and hasn't cost a cent over service plan which came standard. Why risk getting rid of something reliable and pay a fortune for something that may turn out to be a pain. You'd expect buying a brand new car to be a risk free exercise but it seems these days its the same buying new or used. Best bet would be to buy 2nd hand from someone who you know or checking the the dealers information system on the cars history. Rather buy something that is proven not to be a dud.

 

[dlk001]

I agree, especially if you have a reliable car and considering all of these horror stories when buying even new cars.

Its a risk and especially on high performance cars in my experience. I still think the risk of buying a problematic brand new car is much lower than buying a problematic used car.

Rather buy something that is proven not to be a dud

+1
These days, I personally prefer to buy a used BMW with low kilometers. Check motorplan history for warranties and motorplan claims before making a decision. There will always be a risk of buying a car with "fake" service history.

 

[Nospheratu]

The whole plan was to get the R and spec it to the max as I wanted to keep this car maybe a few years after I've paid it off. I see the old mkv R32's on the road and those things are still beautiful. I wanted that... instead I got this

I can honestly say without a doubt the dealerships story can be summed up in one word... "irruno?"

VWSA on the other hand will say, "NO!"... even when theres no question being asked.

 

[3Gee]

Ok cool I will get back to you ASAP. ..on the warranty thing I
agree with you when it's out of warranty I doubt they would pay for the loan ....i am from durban the prospecton plant but I am
sure if I speak to the guys at work and I know the senior manager responsible for dealerships I am not promising the world but I will definitely assist with ur issue...pls note I work for IT department but I am proud of the Co I work for and will make sure someone hears ur complaints even if I speak to the main man which I known personally

Please PM me contact details , a Toyota dealership in CPT has been messing me around for 6 months now after draining and filling my ATM with the incorrect oil.
The gearbox has sustained damage.

 

[JackWhite]

Mercedes has its issues too... with faulty cylinder head seals which leads to the electrical harness absorbing oil. They are also denying the issue exists in SA, and some astute customers located copies of the recall notifications issued by HO in Germany.
Still MBSA is in denial and refuses to entertain customers' valid claims.

I have also located recalls for defects on my merc in Germany which MBSA totally denies. Hell they even told me my car was in the wash bay when instead it was lying stripped in their backyard!

OP i hope you get a full refund

 

[dlk001]

The whole plan was to get the R and spec it to the max as I wanted to keep this car maybe a few years after I've paid it off. I see the old mkv R32's on the road and those things are still beautiful. I wanted that... instead I got this

I can honestly say without a doubt the dealerships story can be summed up in one word... "irruno?"

VWSA on the other hand will say, "NO!"... even when theres no question being asked.

In my case. my VW dealer were the ones helping me build a case against VWSA. They secretly provided me an internal Memo stating service for cambelt change proving VWSA wrong. VWSA resorted into second lies stating "the belt was fine, but tensioner failed". The dealer again sent me a job card for a cambelt change which showed that a belt/tensioner are replaced at same interval. VWSA then came back and offered to pay 50% of the R42 000 repair job. It became a legal issue which after 3 months of fighting, the VW dealer agreed to assist me to repair the car for R11 000 at my cost.

 

[Nospheratu]

In my case. my VW dealer were the ones helping me build a case against VWSA. They secretly provided me an internal Memo stating service for cambelt change proving VWSA wrong. VWSA resorted into second lies stating "the belt was fine, but tensioner failed". The dealer again sent me a job card for a cambelt change which showed that a belt/tensioner are replaced at same interval. VWSA then came back and offered to pay 50% of the R42 000 repair job. It became a legal issue which after 3 months of fighting, the VW dealer agreed to assist me to repair the car for R11 000 at my cost.

Wow.... I have no words.

 

[Sonic2k]

I have also located recalls for defects on my merc in Germany which MBSA totally denies. Hell they even told me my car was in the wash bay when instead it was lying stripped in their backyard!

OP i hope you get a full refund

You sound like the very person featured in Noseweek Feb 2014 I think it was?

 

[Rouxenator]

Perhaps not in the same price range, but about 9 months after I bought my Astra (in 2004) the clutch that engages/disengages the aircon compressor failed as it was almost never used until I bought the car. I had an aftermarket warranty from Regent and they paid 50% of the R4k required for a new Bosch unit. Being a student meant money was tight so GMSA offered to pay the other half as a gesture of goodwill. Perhaps being on the back foot keeps them humble and eager to please the customer?

 

[Joker]

I purchased a new Audi A3 end of last year, immediately noticed a terribly annoying sound during acceleration. Cars been into the dealers about 5 times to get it looked at, still a problem 10 months later..

 

[Debeer165]

I purchased a new Audi A3 end of last year, immediately noticed a terribly annoying sound during acceleration. Cars been into the dealers about 5 times to get it looked at, still a problem 10 months later..

Where are you based? I know the Hatfield branch is pretty clued up when it comes to services.

 

[Joker]

Where are you based? I know the Hatfield branch is pretty clued up when it comes to services.

Well its actually a confirmed fault, so now I'm just waiting around for Audi to hopefully develop a fix. This is with Audi Claremont, if I let some other workshop mess around I would likely void my warranty. The frustrating thing is the amount of time, effort and cost I've had to put in to get it that far - and Audi just shrug and go "well thats just how it is".

There is very little you can do in this situation as a consumer.

 

[kripstoe]

The whole plan was to get the R and spec it to the max as I wanted to keep this car maybe a few years after I've paid it off. I see the old mkv R32's on the road and those things are still beautiful. I wanted that... instead I got this

I can honestly say without a doubt the dealerships story can be summed up in one word... "irruno?"

VWSA on the other hand will say, "NO!"... even when theres no question being asked.

Odd. I've never had this type of service with any of the VWs I have owned. One or two small issues with sensors/switches that were replaced and queries I had were documented from VWSA which the dealership showed them to me. VWSA has always been very friendly with regards to queries I've had and have even followed up with phone calls.

Cannot imagine why they would be sticky when you clearly have a problem with not the cheapest of models in their range. Odd.

 

[Nospheratu]

UPDATE: The Netstar tracking has been removed by Netstars Quality control and VWSA has been kind enough to give me more ammo for the fight against them.

I dropped off the Barons Woodmead courtesy vehicle today in order to discuss a few other unrelated issues with them and pick up the rental courtesy vehicle that was to be provided by VWSA. The appointment was set at 4pm with the Hertz Car Rental. I was at the dealership at 3:40pm. The rental car deilvery only arrived around 5:30pm. Why you may ask? VWSA told Hertz to deilver the rental car to a dealership on Malibongwe :wtf:

And now for the highlight of the evening. The tracking device was removed, but VWSA instructed Barons to install a new ECU and then run logs.... wtf??!?!? Maybe I was completely wrong in assuming the tracking device was in the picture. Barons did call the MD's office and told them to document my disageement with this testing method. It that makes no sense whatsoever.

In any event they have lost any right to claim the tracking device had any influence on the vehicles problems by introducing a completely new component into the mix. And this is a new ECU, its a major component of the puzzle. I suspect the master tech did see a problem when Baron sent the logs to them and requested the ECU replacement. So yes, a master tech is involved and they are feeling the pressure as they requested feedback from Barons about the ECU replacement today. Nothing came out of the test run but then again I drove the car for 700kms without the fault recoccuring.

This effectively means they are attempting another repair on the vehicle after I clearly stated I do not want this vehicle anymore.

 

[MrMag]

just a quick question I thought there's a motor Ombudsman you can deal with
in sorting out Motor vehicle problems

I also think you need to sit down with the Dealer and have a meeting in what has happened thus far, what has been done
so far. Get them to agree on a set plan of action not clutching straws like they appear to be doing.
The only correct outcome to your problems is a new Vehicle and do not accept your present tampered with car because buddy that is what you have now. When a Car is in manufacturing conditions all working parts are tested and must meat stringent quality analysis. They the Dealer are now changing parts that where not originally married to your Car, so to speak.

Also any future meetings record the proceedings if they ask why just mention you are now with a Lawyer starting to build a case each and every thing done now is evidence towards a civil suit.

 

[Rouxenator]

V W you and them, you're now part of their family.

Seriously though, they seem hell bent on fixing it and then you'll have no leg to stand on but to keep it or trade it in for a steal.

 

[Ancalagon]

Can you not insist on a replacement?

 

[reactor_sa]

Give them an ultimatum - tell them if the car gives you problems still by month 4 then you fully expect a replacement based on the history of these multiple failed repair attempts. Tell them you intend to get an attorney if they don't agree or fail to this ultimatum. Put it in writing or email stating why you believe this is a reasonable request. Then seriously I would get an attorney if they don't agree to play game.