Discovery Bank

Koosvanwyk said:
Anyone else with missing transactions in Vitality Money goal (all transactions after 12PM yesterday - 6th and all transaction today) ?
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I’m also missing ones from yesterday and today. I thought it’s maybe because I downgraded my account colour. Glad I’m not the only one...
 
twr said:
Im trying to work out if I should downgrade my CC from Platinum to Gold, my average spend is about R7000pm so the cash back on either card is about the same? and the Dmiles is also 20 per R1 earn rate?whether its Gold or Platinum(im on Diamond Money status) is that correct?
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From the website it seems like you don't get miles on Gold unless you have the full suite. Maybe someone with just a Gold credit card can confirm.

base-earn-rate-and-spend-cap.png
 
SaiyanZ said:
From the website it seems like you don't get miles on Gold unless you have the full suite. Maybe someone with just a Gold credit card can confirm.
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The earn rate on Gold card only and Gold full suite is the same therefore they include both in the same column (i.e. Card and full banking suite according to the column header). You should still earn miles on Gold card only
 
i phone the bank they are aware of the problem with the weekly goal points not reflecting

I also asked if they could check if my one diamond that was supposed to be removed last week and be issued with a new play on Wednesday, they said no only the following week, I told them according to their own newsletter it should be issued on Wednesday, but according to their system nothing is shown for that extra play on Wed
 
twr said:
i phone the bank they are aware of the problem with the weekly goal points not reflecting

I also asked if they could check if my one diamond that was supposed to be removed last week and be issued with a new play on Wednesday, they said no only the following week, I told them according to their own newsletter it should be issued on Wednesday, but according to their system nothing is shown for that extra play on Wed
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Funny, I just got off the phone with them (Vitality Money, not Bank) and the consultant wasn't aware of the problem.

I mentioned that several people on here are having the same problem and she logged a query with the systems team for me. She said I should expect a 3-5 day wait before getting feedback though. I asked what would happen if Friday comes and my transactions don't reflect yet and she advised that they would be backdated so I won't get penalised with the iPhone benefit etc.

Separate issue, I downgraded from a black suite to a platinum suite but my weekly goal is still out of 25 points. They're looking into that too, just in case anyone has the same problem.
 
Has anyone with the full banking suite that only has the one bank card been able to withdraw money from their transaction account at a PNP using the card? It works properly at an ATM, however it took the money from my credit card account at PNP. The call centre lady said you can't choose an account at PNP only at an ATM. When I told her to fix this as I'm not paying interest on the money she asked a supervisor who says it actually should have worked correctly. They now think it's an issue at the specific PNP and are investigating. The joys of loadshedding (all the ATMs were off).
 
Gareth33 said:
Has anyone with the full banking suite that only has the one bank card been able to withdraw money from their transaction account at a PNP using the card? It works properly at an ATM, however it took the money from my credit card account at PNP. The call centre lady said you can't choose an account at PNP only at an ATM. When I told her to fix this as I'm not paying interest on the money she asked a supervisor who says it actually should have worked correctly. They now think it's an issue at the specific PNP and are investigating. The joys of loadshedding (all the ATMs were off).
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I’ve never tried withdrawing with my credit card for precisely this reason. I ordered a debit card for my transaction account. Bit of a schlep with two cards but I almost never do withdrawals so not a big deal for me.
 
Does anyone know where we can see the monthly spend requirement as well as our current spend. i.e. How far to go to reach the minimum spend for the fuel benefit to kick in? I see I'm on 0% now but it was higher a month or two ago.
 
SaiyanZ said:
Does anyone know where we can see the monthly spend requirement as well as our current spend. i.e. How far to go to reach the minimum spend for the fuel benefit to kick in? I see I'm on 0% now but it was higher a month or two ago.
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Your current spend is indicated on the transactions on your discovery miles account. Just check the details of the latest transaction under your miles account.
 
Gtx Gaming said:
Your current spend is indicated on the transactions on your discovery miles account. Just check the details of the latest transaction under your miles account.
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And these are the monthly spend requirements for fuel. For plat though, what colour are you @SaiyanZ
 

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ies87 said:
And these are the monthly spend requirements for fuel. For plat though, what colour are you @SaiyanZ
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Thanks, this is it. On Diamond though my spend rarely ever goes over R5000. Hit it for a couple months because I made some once off larger purchases so had the 6% cashback, but no more.
 
Gareth33 said:
Has anyone with the full banking suite that only has the one bank card been able to withdraw money from their transaction account at a PNP using the card? It works properly at an ATM, however it took the money from my credit card account at PNP. The call centre lady said you can't choose an account at PNP only at an ATM. When I told her to fix this as I'm not paying interest on the money she asked a supervisor who says it actually should have worked correctly. They now think it's an issue at the specific PNP and are investigating. The joys of loadshedding (all the ATMs were off).
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I have the same issues at two different PnP's here in CT.
 
Gtx Gaming said:
Bank goal still not working, so will probably fail to meet last week goal :(
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Seems like they're finally aware of the issue, hopefully it's sorted soon.
 

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Updated on website now as well

"2019-12-09 : Vitality Money
Discovery Bank members will find that their Vitality Money rings are not updating on the Discovery Bank app and the Discovery Corporate app. We are working on this and apologise for the inconvenience caused. "
 
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