Discovery Vitality [2019]

[kfc4unme]

Now my healthy food goal has disappeared

This is a feature that is only going live next year. They accidentally enabled it.

 

[twr]

My one diamond is still showing,I thought it was supposed to be removed yesterday?

 

[Aharon]

Heads up guys.... keep checking your healthy food cashback. I've been getting way less than I should be, and on checking (emailing them and asking them to send me the details, purchase by purchase) they're missing purchases. In August it was two purchases from PnP, September was one, and this month it was 4, totalling R145 in cashback.

Yip same here. Good to see someone complaining. I've been tracking carefully and just in November cashback I'm short to the tune of R600. October they missed every dingle shop of mine but paid for July September they matched 2 weeks only. (I may be 1 month out in my comments, not at my PC). They also missed 4 months from March to June. It's a full time bloody job checking up on them, and they avoid sending statements like the plague... I know why though. They also ignore many follow up emails.

 

[CranialBlaze]

My one diamond is still showing,I thought it was supposed to be removed yesterday?

End of the month, it becomes miles

 

[twr]

End of the month, it becomes miles

Yeah im aware of the miles. their newsletter said if I have one diamond left it will be removed on the 4th Dec and a new play will be given on the 11th. My diamond is still there so I wonder if I'll get the play if it's still there?

 

[wonduhboy]

Yip same here. Good to see someone complaining. I've been tracking carefully and just in November cashback I'm short to the tune of R600. October they missed every dingle shop of mine but paid for July September they matched 2 weeks only. (I may be 1 month out in my comments, not at my PC). They also missed 4 months from March to June. It's a full time bloody job checking up on them, and they avoid sending statements like the plague... I know why though. They also ignore many follow up emails.

How do you get statements out of them?

 

[Aharon]

Email them and email and email

Either Vitalityinfo@discovery.co.za if you don't have a bank account with them or bankrewards@discovery.co.za if you do

 

[Peder]

I still have 2 diamonds, but can't seem to spend them? I also never got an email saying diamonds are going to be discontinued...

 

[callen]

Dam so you need the full banking suite and change your debt order to their bank, so I'm out as I only have their cc and their vitality savings account?

But even to get the boosted portion paid back,it says your account needs to be in good standing order but I'm sure I read the more you spend the more they give back, want it like R25000 a month to get the 25% paid back?

Or is this only applicable if you boost after 1st Jan, does those that allready have their gym booster and disc new cc still get it paid back?

I called Vitality now to activate the current benefit. They said they cant do a manual activation for this as the benefit is ending and wont work from Jan.

 

[Aharon]

Guys - check your preferred partners. Just got my November Statement only to see (they picked up, because they know Im a moaner) that my preferred shop has been switched from PnP to Woolies and I only shop at PNP, so I got 10% vs 25% back on everything. Theyve promised to do a manual payment but we shall see.

Please check your partners

 

[Electra88]

Does anyone know why there is still no Team Vitality option in the Western Cape?

So you need to stay in Central Gauteng or Gauteng North or KZN to only have a running licence for team vitality events? Can you still run vitality races without a running licence?

 

[Electra88]

Only change I heard of regarding gyms is a min of 30min at the gym to get points, so somehow they going to be tracking exit times.

I learned this weekend that:
30 min cardio in Virgin Active and 1 virgin active visit is still 100 points

 

[Electra88]

Guys - check your preferred partners. Just got my November Statement only to see (they picked up, because they know Im a moaner) that my preferred shop has been switched from PnP to Woolies and I only shop at PNP, so I got 10% vs 25% back on everything. Theyve promised to do a manual payment but we shall see.

Please check your partners

You must be married to your discovery app...every day to check up on things

 

[StrontiumDog]

People... is anyone else's vouchers not working? I got 2xR100 vouchers from Dischem that I saved to use today to get an electric toothbrush on sale that I have been eyeing, and now neither of my voucher codes is "valid". What the hell.... ?!

The vitality 9 digit wicodes are 3 digits less than the ones that come from eBucks. Perhaps they have to specify the type when they enter the code and they chose the wrong type when you tried to pay with them?

 

[milestogo]

Is anyone else having issues with their Vitality reward points for Money. I haven't been earning points towards my goal of 20 points since the weekend even though I have been making valid purchases.

 

[Gtx Gaming]

Is anyone else having issues with their Vitality reward points for Money. I haven't been earning points towards my goal of 20 points since the weekend even though I have been making valid purchases.

Yes the issue Is mentioned in the bank thread. It's not working atm.

 

[milestogo]

Yes the issue Is mentioned in the bank thread. It's not working atm.

Thanks

 

[ies87]

Anyone on Insure not received their cashback yet? I phoned and the consultant said the funds were paid on Monday but that EFTs take about 3 business days to clear. I've never seen an EFT take that long to clear and I bank with Discovery so money should've been in Monday evening.

 

[Aharon]

Are you referring to fuel cashback? Yes - I too have not received it.

I have had it as late as the 15th before

 

[ies87]

Are you referring to fuel cashback? Yes - I too have not received it.

I have had it as late as the 15th before

Yes sorry fuel. Ok great thanks!