Has anyone double checked that their total spend for the previous month (which defines your spendband and thus determines how much cashback you receive on the current month's purchases) is correct? According to my Discovery Bank App, my current cashback on Healthy Food is 37%, but according to my calculations it should be 40%.
I have a Black Card (not Bundle) and Silver Money status.
I queried, and they told me that:
- my qualifying spend for December is just over R18,000.00,
- I fall in spendband 6
- my healthy food cashback amount should be 35.5% (even though the bank app shows 37%, and even though it should actually by 40%).
I know that their numbers are incorrect, because according to my Miles Account my qualifying spend for the calendar month of December is over R26,000.00. I confirmed this by calculating all of my qualifying purchases for December by hand (no export to CSV functionality yet?!), and came to the same amount - over R26,000.00.
So, according to Discovery's own numbers (see attached table) I should be getting 15% on top of my usual 25%, so 40% caschback on Healthy Food.
Has anyone else actually double checked that theirs is correct? I do not have much confidence in a product where I constantly have to double check and audit everything. I spoke to both Vitality Rewards and Discovery Bank, and they are now manually calculating my spend, since the system does not give them the correct numbers. I will post an update.