Discovery Vitality 2020

beefymoocow said:
I got an excel file from them. I’m not gonna check the actual till slip to their records. That’s too much work. I just checked what’s on their record agrees to the cash back. They were using the wrong percentage for healthy food. They gave me 50% instead of 75%. And healthy care and gear was 25% instead of 50%.

So if you on bank. I think you might be affected.

It looks something like this
45f6d43a11c7513f25433e57d90ae851.jpg
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Thanks did you query this with bank rewards or vitality? I asked for a breakdown I'm still waiting a month later?
 
twr said:
Vitality I think...
But isn't your query reality to bank rewards?
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But vitality will give the excel file for me to start querying. I think the consultant just forwarded to the relevant person when I queried it.
 
Anyone know the email address to use for device workouts not reflecting in Active Rewards? The form on the website gives me an error when I submit it.
 
twaatie said:
They have manually allocated mine now, so weekly target achieved

I use [email protected]

Don't know what you guys use, but quicker response via that email ( within a few hrs)
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Thanks for this email address. I know there is an issue with gym visits but got tired of waiting so used this email address today and just got a response now, with the 4 gym visits recorded.
 
Anyone successfully submitted their till slip and gotten Healthy dining back?
 
jun_tao said:
Anyone successfully submitted their till slip and gotten Healthy dining back?
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Used it for the first time this month. Ended up querying it as I was not seeing the healthy dining cashback amount on the app, they called back and said the calculation happens on your billing cycle date. So I'll see soon if I actually get the cashback.
 
t_girl said:
Used it for the first time this month. Ended up querying it as I was not seeing the healthy dining cashback amount on the app, they called back and said the calculation happens on your billing cycle date. So I'll see soon if I actually get the cashback.
Click to expand...
Also queried mine, as mine failed. Uploaded the slip on the 17th. But the call lady says it was uploaded on the 21st, even though the Discovery app says "uploaded on the 17th". Just waiting for a reply.
 
Has anyone been able to use the whatsapp chat to speak to a consultant today ?
 
Can anyone advise how the gym benefit has changed this year: I'm currently on a single club membership with the gym booster benefit, and wondering if it's worth changing to a nationwide or collection club membership?
 
amabacha said:
Yes. At 07h45. Issue resolved. I always try early in the morning (they are available from 7am) as later in the day they’re too busy.
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I've noticed. Struggled the entire day to get my gym visits allocated
 
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