Discovery Vitality 2020

So I managed to win 300 DM on the board (4 plays) and also got 300 DM from closing all 3 circles. 600 DM in total. That’s worth R60 if I spend in store, R50 if I cash them out, 4 drinks on the Vida menu (probably best short term value). For 4 plays! What I’m finding is that I’m becoming far less generous. Before I used to donate to the Vitality Cares causes quite often. I’d rather someone in need got something than me lose some expiring points. Now I’m reluctant to part with ANY of my hard-earned DM’s. Still, for me, I’m happier having the flexibility to convert DMs to Avios. 600 Avios each week is R4,500 on my BA card that I don’t have to spend.
 
cfvh600 said:
I thought there is an extra play on the game board for closing all 3 activity rings every week? 2nd week in a row that I'm only getting 3 plays.
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Same with me. I was due 5 plays this week: 3 + bonus + last week’s bonus. Logged a query with WhatsApp consultant

95 + 60 + 50 this week (max on board was 95)
 
amabacha said:
Same with me. I was due 5 plays this week: 3 + bonus + last week’s bonus. Logged a query with WhatsApp consultant

95 + 60 + 50 this week (max on board was 95)
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Yeah I see they mention on the help page that there is an issue with bonus plays.
 
My max for this week was 100 compared to 300 from last week. I finally received my outstanding plays, 6 of them but managed to get just above 300 Miles from 6 plays. This sucks, and not in a good way.
 
Only received 3 plays should have been 5(bonus plus previous week didn't get bonus )
 
Max on my board last week was 300, this week it's 350.

Unfortunately both weeks I got 70 each (one play per week as I only close the health circle)
 
My max board had 175. I got 50,50 55 wooppee
 
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My board had a max of 200, all the others were 80 or less ...........

Got a 55
 
t_girl said:
Used it for the first time this month. Ended up querying it as I was not seeing the healthy dining cashback amount on the app, they called back and said the calculation happens on your billing cycle date. So I'll see soon if I actually get the cashback.
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Update: Got the cashback. Will be visiting Nandos more often now.
 
Anyone else getting multiple cash backs for healthy living this month?

I am convinced that they have no idea what they are doing. In November last year I spent just below R2000 at Sportmans Warehouse. In December they paid me R300 cash back, being 15% even though it should be 40%. Logged a query and finally got an email and SMS earlier this week that they paid be further R1000 to resolve the healthygear query. So I got 64% back but this should only be 40%.

It is also pretty obvious that they are/were short paying the healthy food cash backs. Have logged a few queries on this but have not received any feedback or acknowledgement that they are investigating these. Up to 14 January I have only (ever) received the 25% back (from Vitality health) but since then they have made 4 payments to me of approximately R600 each with a bank reference of HL. I keep track of my exact spend oh healthy food items and they have now overpaid me on that as well (but just with R100).
 
Went to col cacchio and submitted the receipt upon paying the bill. So it was on the same date.
I now check on the app and they say unfortunately they won’t payout out unless it’s within 24hrs.
Wtf? Are their agents getting even more incompetent? Now yet another thing to tackle to get reprocessed.
 
Do you get change using the discovery wi code. I purchased a couple of things today. But the teller said discovery will give me a new wi code of the balance. Which I doubt.
 
fruitbat said:
Went to col cacchio and submitted the receipt upon paying the bill. So it was on the same date.
I now check on the app and they say unfortunately they won’t payout out unless it’s within 24hrs.
Wtf? Are their agents getting even more incompetent? Now yet another thing to tackle to get reprocessed.
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I got the "please wait 3-5 business days while we investigate". When I queried mine with the same problem.
 
Got a reply back regarding the healthy dining saying it's still under investigation and it's been escalated.
Bunch of clowns!
 
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