Discovery Vitality 2020

ies87 said:
No, you’re forced to move to Bank now. Her old Discovery Card doesn’t work anymore, she was told by Discovery Bank that she needs to wait 24 hours for the transfer to clear, then download their app and start the onboarding process.
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I dont think this is correct. My card was moved over this morning and I still used it this afternoon. Worked fine. Although I'm sure the long term goal is to strong-arm everyone over to migrating onto a Discovery Bank Gold credit card.

I did receive an email about this yesterday explaining everything (screenshot below).
They did mention this a few months back, but no clear explanation until yesterday. Still a bit short notice if you ask me.

Had to change my EFT details for transferring funds into the card now but that's about it.
Screenshot_20200523_163548_com.google.android.gm.jpg
 
dhirennaidoo said:
I dont think this is correct. My card was moved over this morning and I still used it this afternoon. Worked fine. Although I'm sure the long term goal is to strong-arm everyone over to migrating onto a Discovery Bank Gold credit card.

I did receive an email about this yesterday explaining everything (screenshot below).
They did mention this a few months back, but no clear explanation until yesterday. Still a bit short notice if you ask me.

Had to change my EFT details for transferring funds into the card now but that's about it.
View attachment 844881
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Thanks for this, it explains a lot. She never got an email like this as far as I know. Her banker put her through to Discovery Bank this morning and they told her the card would no longer work but I guess that was untrue. I see lots of people were freaking out about the same thing on twitter this morning...
 
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Tinuva said:
Looks like as of Friday the virgin active points are now 50 instead of 100.
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Or zero... i've had it happen twice now where it said higher points awarded for the day, but the other activity (fitbit 69% HR session on Thursday or 5k steps on Saturday) did not qualify towards the annual goal :mad:
 
Has anyone been struggling get an apple watch? I went to the istore a month ago, paid and everything got my code but I wasn't being sent the OTP to confirm in store so I couldn't get the watch. I have been in contact with the escalation team for a month. Who say its a known problem and they are working on a fix, they have been working on it for a month! .. How can your system team investigate something for that long with no feedback - pathetic.
 
binloud said:
Has anyone been struggling get an apple watch? I went to the istore a month ago, paid and everything got my code but I wasn't being sent the OTP to confirm in store so I couldn't get the watch. I have been in contact with the escalation team for a month. Who say its a known problem and they are working on a fix, they have been working on it for a month! .. How can your system team investigate something for that long with no feedback - pathetic.
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I had this issue with my watch a year and a half ago. Also didn't get an OTP and the second time they tried the system said that my code had already been used. Apple had to issue a new code (Discovery explained that the codes are issued directly by Apple, not iStore). They sorted it out within a week though and my OTP worked with the second code. So a month is definitely not acceptable.
 
ies87 said:
I had this issue with my watch a year and a half ago. Also didn't get an OTP and the second time they tried the system said that my code had already been used. Apple had to issue a new code (Discovery explained that the codes are issued directly by Apple, not iStore). They sorted it out within a week though and my OTP worked with the second code. So a month is definitely not acceptable.
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Thanks will go have a look if it still works.

Man discovery really know how to boil the blood, everyday its a toss up if I should leave. Their rewards are the best for me, but the service is so bad and I end up doing so much for them I might as well work there.
 
binloud said:
Thanks will go have a look if it still works.

Man discovery really know how to boil the blood, everyday its a toss up if I should leave. Their rewards are the best for me, but the service is so bad and I end up doing so much for them I might as well work there.
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Yeah was really hoping they would overhaul their systems with bank but seems like that was wishful thinking...
 
Does sportsman warehouse sell Samsung Galaxy active watch? I think my gear s3 battery is dying :(

I am at 55% reward rate for sportsman, have 2 family member on vitality so should get up to R4000 back?
 
binloud said:
Thanks will go have a look if it still works.

Man discovery really know how to boil the blood, everyday its a toss up if I should leave. Their rewards are the best for me, but the service is so bad and I end up doing so much for them I might as well work there.
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Hi, have you managed to sort this out?

I was hoping to go tomorrow or so, but I'm a bit worried now
 
butters89 said:
Hi, have you managed to sort this out?

I was hoping to go tomorrow or so, but I'm a bit worried now
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Nope only going on Friday. Still no response from discovery.. but it apparently is only effecting some people.
 
binloud said:
Nope only going on Friday. Still no response from discovery.. but it apparently is only effecting some people.
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Not related to yours, but I migrated my credit card to Discovery Bank. I received my new card today, and my Vitality account is still somehow linked to my old card.

I'm not able to pay the fee as it's showing that my balance is zero.
 
Tinuva said:
Looks like as of Friday the virgin active points are now 50 instead of 100.
Click to expand...
OK this now blows big time. My Polar H7 is acting up, it's likely the strap that's the cause as i get major drop outs and spikes, so i'm struggling to earn my normal 200 points per workout.

Have they said anything about dropping annual targets at all?
 
StrontiumDog said:
OK this now blows big time. My Polar H7 is acting up, it's likely the strap that's the cause as i get major drop outs and spikes, so i'm struggling to earn my normal 200 points per workout.

Have they said anything about dropping annual targets at all?
Click to expand...
Nope, but I got a notification on the app about the weekly goals going up from May 30.
 
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