Discovery Vitality 2020

Pufferfish94 said:
There is an automated system between Discovery and Huawei Health which is super buggy. In the past when workouts wouldn't sync I just send "I would like to speak to a consultant" to the whatsapp bot and I get put in touch with someone who then manually awards the points.
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Thanks. I did speak to a WhatsApp consultant and they’ve logged a request for back office to delink and relink the Huawei ID. Hoping that resolves the syncing. Really don’t want to me claiming points manually every week
 
ab12312390 said:
Am also waiting for the device booster cashback. I also queried the calculation for the vitality money cashback portion of the others as the % cashback was much lower than the % indicated on the app. Not sure if am the only one affected by the % bug!
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Same.here.but it seems.for me the issue is from.bank side also received lower.
They said when they did pay out was based upping calculation (based in June's spend band) but I should have got based on what I saw on my app during June
 
Has anyone bought a Dischem Voucher? What expiry do they have?
 
Noisybottom said:
Has anybody else not yet received their shoe booster refund and or healthy food cashback. I usually receive these around the 10th to 14th of the month, so far this month nothing. I see mention on the Vitality help they have issue with healthy food cashback and advise a 2 day delay but it's more than that. Is there a known issue before I contact them?
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Same.
What is messed up is - i send an email query on this, only to get a phone call 5 days later, and she tells me at the end of it that she is now logging a call on my behalf and will take 7-10 days to feed back.
 
Aharon said:
Has anyone bought a Dischem Voucher? What expiry do they have?
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Doesn't it tell you in the app or if you a took a screenshot of it it should show you?

Edit: Maybe 3 months expiry? I took this screenshot on 9 January and it's got an expiry of 11 April:

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twr said:
Yeah i completed.mine on Thursday did 143km.ring closed

Wonder when their new drive 2.0 goals are gonna start?
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I did 0km. So hoping they will update it. And I’m on blue from gold. Since I’m not driving.
 
beefymoocow said:
I did 0km. So hoping they will update it. And I’m on blue from gold. Since I’m not driving.
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I know last week and the week before I drove less than 100, and on the Saturday it showed as NOT achieved but on the sunday morning it changed to achieved
 
So they're counting the online workouts on virginactive.coach as visits to the gym it seems (May, June and July in my case):

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beefymoocow said:
I did 0km. So hoping they will update it. And I’m on blue from gold. Since I’m not driving.
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Same here, did less than 5KM. I see it still shows as not achieved, it is a bit odd as it normally updates on Sunday mornings.
 
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Noisybottom said:
Has anybody else not yet received their shoe booster refund and or healthy food cashback. I usually receive these around the 10th to 14th of the month, so far this month nothing. I see mention on the Vitality help they have issue with healthy food cashback and advise a 2 day delay but it's more than that. Is there a known issue before I contact them?
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Have you received yours yet? I'm still waiting
 
jouda said:
Did you check your Discovery miles?
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I did before posting. No healthy food or gear payments yet this month. Its always before the 14th. So the 2-day delay with regards to payments, as stated on the website is moot.
 
jouda said:
Did you check your Discovery miles?
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Why should I check the miles, have they changed how they refund the boosters? I would still expect a cash refund as that was the original agreement for this shoe booster.
 
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