Easy Equities - #PlayintheUSA

Hamster

Hamster

Resident Rodent
Joined
Aug 22, 2006
Messages
42,928
Anybody else experiencing problems on this platform?

I bought 10 shares (8 direct shares, 2 ETFs). The 8 shares are showing but the 2 ETFs aren't, not even under the ETF filter. I raised a ticket but still nothing.

I know this is a "demo" account but surely it is based on the same platform as the existing stuff. You combine that with previous issues of the live SA site of the incorrect amount of shares being shown in your account, them charging STRATE for ETFs when they shouldn't... my confidence in these people are slipping away more and more.

How can you have such a brilliant concept but not back it up with proper quality control?
 
backstreetboy

backstreetboy

Honorary Master
Joined
Jun 15, 2011
Messages
37,562
Hamster said:
Anybody else experiencing problems on this platform?

I bought 10 shares (8 direct shares, 2 ETFs). The 8 shares are showing but the 2 ETFs aren't, not even under the ETF filter. I raised a ticket but still nothing.

I know this is a "demo" account but surely it is based on the same platform as the existing stuff. You combine that with previous issues of the live SA site of the incorrect amount of shares being shown in your account, them charging STRATE for ETFs when they shouldn't... my confidence in these people are slipping away more and more.

How can you have such a brilliant concept but not back it up with proper quality control?
Click to expand...
There's no ETF's under the US demo account. How did you buy it?
 
J

JCM

Well-Known Member
Joined
Nov 4, 2008
Messages
195
Hamster said:
Anybody else experiencing problems on this platform?

I bought 10 shares (8 direct shares, 2 ETFs). The 8 shares are showing but the 2 ETFs aren't, not even under the ETF filter. I raised a ticket but still nothing.

I know this is a "demo" account but surely it is based on the same platform as the existing stuff. You combine that with previous issues of the live SA site of the incorrect amount of shares being shown in your account, them charging STRATE for ETFs when they shouldn't... my confidence in these people are slipping away more and more.

How can you have such a brilliant concept but not back it up with proper quality control?
Click to expand...

The ETFs haven't been working for me since the launch :(
 
jman

jman

Expert Member
Joined
May 9, 2014
Messages
2,508
Hamster said:
Anybody else experiencing problems on this platform?

I bought 10 shares (8 direct shares, 2 ETFs). The 8 shares are showing but the 2 ETFs aren't, not even under the ETF filter. I raised a ticket but still nothing.

I know this is a "demo" account but surely it is based on the same platform as the existing stuff. You combine that with previous issues of the live SA site of the incorrect amount of shares being shown in your account, them charging STRATE for ETFs when they shouldn't... my confidence in these people are slipping away more and more.

How can you have such a brilliant concept but not back it up with proper quality control?
Click to expand...

Hmm, I also bought those iShares ETF's. Just noticed now that it's not showing anywhere in the portfolio
 
Diesal

Diesal

Expert Member
Joined
Jan 26, 2010
Messages
3,606
Looks like this is just in time for second quarter US earnings.

/considers having a go at the game.
 
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