eBucks changes infuriate FNB clients

If you guys are so upset then just move to another bank.
 
xrapidx said:
and now - for the first time, I've been charged a fee R200. :(

And the maximum you can earn is now limited to R20,000 purchases, so one month of every year goes to the fee.
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Well, yes, but you can still earn eBucks over and above what u earn on your normal ccard spend via Fuel Rewards earned on ccard. e.g. I didn't reach the spend limit of 20k last month but yet I still got awarded 3000~ ebucks once fuel rewards ebucks were added.
 
eehellfire said:
I believe that they charge you the R20 monthly fee if you settle the debt before month's end. I seem to recall FNB offering 55 days interest free, sort of like a credit card
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Early settlement penalties are illegal. If the monthly fee is standard fine, if it's directly related to the early settlement of a debt, it's illegal.
 
ryan411 said:
Well, yes, but you can still earn eBucks over and above what u earn on your normal ccard spend via Fuel Rewards earned on ccard. e.g. I didn't reach the spend limit of 20k last month but yet I still got awarded 3000~ ebucks once fuel rewards ebucks were added.
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I'll see what I get at the end of the month.... and compare it to previous months.
 
Kosmik said:
Early settlement penalties are illegal. If the monthly fee is standard fine, if it's directly related to the early settlement of a debt, it's illegal.
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It's the monthly administrative fee. I probably phrased it badly - they only charge you the monthly overdraft admin fee of R20 and not any interest if you settle quickly
 
eehellfire said:
It's the monthly administrative fee. I probably phrased it badly - they only charge you the monthly overdraft admin fee of R20 and not any interest if you settle quickly
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Thats still terrible. If I go into overdraft I get charged interest if amount more than 1k, otherwise nothing, whether I settle or not. I do have a flat monthly bank fee though so it may be included in that.
 
Kosmik said:
Thats still terrible. If I go into overdraft I get charged interest if amount more than 1k, otherwise nothing, whether I settle or not. I do have a flat monthly bank fee though so it may be included in that.
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FNB doesn't charge for the facility of having the overdraft - so you only pay if you use it.
R20 a month isn't bad if you compare it to credit card fees or personal loan fees.
 
eehellfire said:
FNB doesn't charge for the facility of having the overdraft - so you only pay if you use it.
R20 a month isn't bad if you compare it to credit card fees or personal loan fees.
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Isn't it a R27 fee? I speak under correction. Dunno how overdraft interest works. Don't plan on using the facility. Only applied for it to get more fuel reward points but now they changed the rules on 1 July...
 
eehellfire said:
FNB doesn't charge for the facility of having the overdraft - so you only pay if you use it.
R20 a month isn't bad if you compare it to credit card fees or personal loan fees.
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Pretty sure they charge an annual service fee of around 100 bucks.
 
Digging up an old thread here! - FNB / Ebucks are doing it again - Their new earning rules that make it "EASIER" will ensure that I drop from Rewards Level 5 to Level 3 from 1 October and I am pretty sure that I am not the only one. - Well done FNB on consistently providing less benefits for more more cost. - Has anyone else noticed how as time has passed things like free retrenchment protection on credit cards have suddenly disappeared, while service fees increase every year? I have always been a big fan of FNB. I was about to move my home loan (The last thing that I haven't yet moved to FNB), but lately I am starting to think Capitec is a better option.
 
Diablo333 said:
Digging up an old thread here! - FNB / Ebucks are doing it again - Their new earning rules that make it "EASIER" will ensure that I drop from Rewards Level 5 to Level 3 from 1 October and I am pretty sure that I am not the only one. - Well done FNB on consistently providing less benefits for more more cost. - Has anyone else noticed how as time has passed things like free retrenchment protection on credit cards have suddenly disappeared, while service fees increase every year? I have always been a big fan of FNB. I was about to move my home loan (The last thing that I haven't yet moved to FNB), but lately I am starting to think Capitec is a better option.
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not if you want a homeloan...
 
Diablo333 said:
Digging up an old thread here! - FNB / Ebucks are doing it again - Their new earning rules that make it "EASIER" will ensure that I drop from Rewards Level 5 to Level 3 from 1 October and I am pretty sure that I am not the only one. - Well done FNB on consistently providing less benefits for more more cost. - Has anyone else noticed how as time has passed things like free retrenchment protection on credit cards have suddenly disappeared, while service fees increase every year? I have always been a big fan of FNB. I was about to move my home loan (The last thing that I haven't yet moved to FNB), but lately I am starting to think Capitec is a better option.
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You're not going to get a home loan with Capitec, nor are you going to get any sort of decent rewards system...
 
Diablo333 said:
Digging up an old thread here! - FNB / Ebucks are doing it again - Their new earning rules that make it "EASIER" will ensure that I drop from Rewards Level 5 to Level 3 from 1 October and I am pretty sure that I am not the only one. - Well done FNB on consistently providing less benefits for more more cost. - Has anyone else noticed how as time has passed things like free retrenchment protection on credit cards have suddenly disappeared, while service fees increase every year? I have always been a big fan of FNB. I was about to move my home loan (The last thing that I haven't yet moved to FNB), but lately I am starting to think Capitec is a better option.
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Mind filling us in on what the eBucks changes are?

@Mike Hoxbig

Get the best of both worlds - cheque account with Capitec, credit card with Discovery.
 
FNB is a bank full of bull**** and ****ing over clients. When you read their information, you will see 'terms and conditions apply' hidden somehwere in small print. When you find that terms and conditions and you read it, you will find more 'terms and conditions' apply and you need to look those terms and conditions that applies to the first terms and conditions up.

This is what I eventually found:

https://www.ebucks.com/web/eBucks/legal/termsandconditions/#eBUCKSISFORFREE

eBucks is for free in that We will not charge You:

to earn eBucks*;
a joining fee; or
any periodic or annual membership fees.
* Two of the Partners, FNB and RMB Private Bank, may charge You an annual credit card Linkage Fee.

In addition to operating the eBucks Rewards Programme We also render additional services to Our Members. We may therefore also charge You transaction, service and delivery fees in eBucks or in Rand on certain transactions on Your eBucks Account, as explained elsewhere in these Terms and Conditions and on the Website.

An itemised breakdown of all Our fees is included in the fees and charges section elsewhere in these Terms and Conditions. This includes a Dormancy Administration Penalty from Your eBucks Account should You fail to earn or spend eBucks on Your relevant eBucks Account for a period of 6 (six) months, which amount is utilised to cover the costs of maintaining Your eBucks Accounts on Our system. The Dormancy Administration Penalty is explained elsewhere in these Terms and Conditions.
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And then you will find even more terms and conditions that applies to these...

So much for 'free' e-bucks...
 
^^ Speaking from personal experience, that is all for customers who have not embraced the FNB way with all of their being :) I've not been charged for any of that in several years. The 'Dormancy' thing, I've seen eBucks deducted on my old man's account, but that is because not much happens on his accounts in the way of eBucks.

In the other thread, iDOL or someone else mentioned the Linkage fee is only if one does not have credit card and cheque accounts on the same status (e.g. one on Platinum and the other on Gold).
 
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