Hi guys,
My experience so far on the maboneng network from the time of application to going live.
Here is my feedback:
Network Provider : Maboneng Broadband (the line was already installed in my street)
ISP : Cool Ideas
Package : 20/20
Price : R899
Maboneng Broadband - on the 31/08/2016 Applied for the fibre optic line to be installed at my premises 5 weeks back, done it via their website. Received an email on the user creation on their website but nothing thereafter. Called Maboneng and got some information on the steps to follow and who to contact for the installation.
The sub-contractors (from Maboneng) pitched up on 02/09/2016 morning to dig up and connect my line to the main line on the streets. The work was completed the same day where they have installed the box outside the wall in my property.
DAC Security - on the 05/09/2016, the technicians from DAC came in and they installed the ONT device along with the connectivity between the ONT and the little white box outside the wall on my property was connected.
Link Africa - personally if you don't chase them or be on their (technician's) back then you will probably be forgotten and they will not communicate either. They have sub-contractors who do their work perfectly but Link africa themselves, the technicians are not always working on their schedule. Link Africa started with their so called "Patching" which took around 3 weeks. The technicians will have no answer for you, they will promise and promise week after week but nothing will get done.
After getting fed up, I decided to escalate this to the Regional manager Hennie who chased his technicians to sort this out, after 4 days, my line was patched which was last week Thursday 29/09/2016 around 3pm.
Fibrehoods - I have no idea why they came into the picture as I thought that the Maboneng was my line provider however, Fibrehoods are the ones that activated my ONT device on their so called portal. Once activated on their portal, it took 24 hours for my line to be configured (remotely) once this was done, the alarm light on my ONT device went off
Cool Ideas - The support from these guys just awesome, the router was configured and despatched in one day. The speed is just as promised, 20 mbps at any given time, downloaded a 400mb video within 5 minutes which was awesome personally.
Talking about support from cool ideas, I sent an email on friday morning (30/09/2016) to Paul and his team to assist in activating my line, I get an out of office reply from Paul (Co-Owner) stating that he is on leave. Not getting proper feedback from Link africa to handover my line to cool ideas, I sent a sms to Paul from cool ideas. Although he was on leave, he replied and I was up and running within a hour.
Thank you Paul.
With this type of service continuing, Cool Ideas will definitely become a major player in this ISP industry.
This was my fibre installation from the start to now..
My experience so far on the maboneng network from the time of application to going live.
Here is my feedback:
Network Provider : Maboneng Broadband (the line was already installed in my street)
ISP : Cool Ideas
Package : 20/20
Price : R899
Maboneng Broadband - on the 31/08/2016 Applied for the fibre optic line to be installed at my premises 5 weeks back, done it via their website. Received an email on the user creation on their website but nothing thereafter. Called Maboneng and got some information on the steps to follow and who to contact for the installation.
The sub-contractors (from Maboneng) pitched up on 02/09/2016 morning to dig up and connect my line to the main line on the streets. The work was completed the same day where they have installed the box outside the wall in my property.
DAC Security - on the 05/09/2016, the technicians from DAC came in and they installed the ONT device along with the connectivity between the ONT and the little white box outside the wall on my property was connected.
Link Africa - personally if you don't chase them or be on their (technician's) back then you will probably be forgotten and they will not communicate either. They have sub-contractors who do their work perfectly but Link africa themselves, the technicians are not always working on their schedule. Link Africa started with their so called "Patching" which took around 3 weeks. The technicians will have no answer for you, they will promise and promise week after week but nothing will get done.
After getting fed up, I decided to escalate this to the Regional manager Hennie who chased his technicians to sort this out, after 4 days, my line was patched which was last week Thursday 29/09/2016 around 3pm.
Fibrehoods - I have no idea why they came into the picture as I thought that the Maboneng was my line provider however, Fibrehoods are the ones that activated my ONT device on their so called portal. Once activated on their portal, it took 24 hours for my line to be configured (remotely) once this was done, the alarm light on my ONT device went off
Cool Ideas - The support from these guys just awesome, the router was configured and despatched in one day. The speed is just as promised, 20 mbps at any given time, downloaded a 400mb video within 5 minutes which was awesome personally.
Talking about support from cool ideas, I sent an email on friday morning (30/09/2016) to Paul and his team to assist in activating my line, I get an out of office reply from Paul (Co-Owner) stating that he is on leave. Not getting proper feedback from Link africa to handover my line to cool ideas, I sent a sms to Paul from cool ideas. Although he was on leave, he replied and I was up and running within a hour.
Thank you Paul.
With this type of service continuing, Cool Ideas will definitely become a major player in this ISP industry.
This was my fibre installation from the start to now..
