FNB duplicate transaction problem - what to do

biltong said:
This, I work in the financial field and have been involved in something like this before, customers should not have to do anything at all. Keep calm and carry on everybody :)
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Problems outside their house are severe, cars stacking up at service stations, queues lining up and waiting etc. Do you really think these people are calm? There is absolute no business transactions taking place at businesses banking with FNB, this is absolute chaos.
 
I discovered an unexplained amount of available funds in my account. Going over my transactions it seems I have been paid twice. Now what?
 
For bank accounts with no overdraft facility / agreement: if the owner of the account is affected by a duplicate deposit and decides to pull all of the funds out via ATM and then open an account with another bank on Monday and then also switch all of his debit orders and salary to this new account - would FNB have any legal recourse to get the erroneous funds back?
 
I got 4 transactions duplicated - 2 x debits and 2 x credits
 
NicholasDK said:
FlashSA I think they do.

http://www.dailymail.co.uk/news/art...bank-error-caught-international-fugitive.html
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Thats a UK story...not relevant.

FlashSA said:
For bank accounts with no overdraft facility / agreement: if the owner of the account is affected by a duplicate deposit and decides to pull all of the funds out via ATM and then open an account with another bank on Monday and then also switch all of his debit orders and salary to this new account - would FNB have any legal recourse to get the erroneous funds back?
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If it goes to court the moving to new account is going to look very bad for you. i.e. Pretty much attempt to defraud

Don't know what the actual laws are regarding this but seems unlikely to work out well for you.
 
The first step would be to lay a charge of ‘unlawful enrichment’ with the police. The threat of a criminal charge may be enough motivation for the recipient to cough up, but if he or she has spent the money you may have to go to court to attach assets.
 
HavocXphere said:
If it goes to court the moving to new account is going to look very bad for you. i.e. Pretty much attempt to defraud
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Agree, but I can't help thinking that many are going to try this. To the intellectual, like many of us on here, it is a no win situation to try and keep the money but for a worker who only gets a grand a week in his/her account, they are going to jump at the opportunity to better their lives.

We set our general workers wages to be EFT'ed at a certain time on a Friday. Once ABSA had a glitch on their site and one of our staff was paid twice. You will not believe the fight we had when we said we would be deducting the double payment as a loan over several weeks as he said he had already spent "his normal wages" and insisted he had not been paid twice. Eventually he came to his senses and agreed to the loan which we thought was more fair than claiming it all back in 1 week.
 
FlashSA said:
Agree, but I can't help thinking that many are going to try this. To the intellectual, like many of us on here, it is a no win situation to try and keep the money but for a worker who only gets a grand a week in his/her account, they are going to jump at the opportunity to better their lives.

We set our general workers wages to be EFT'ed at a certain time on a Friday. Once ABSA had a glitch on their site and one of our staff was paid twice. You will not believe the fight we had when we said we would be deducting the double payment as a loan over several weeks as he said he had already spent "his normal wages" and insisted he had not been paid twice. Eventually he came to his senses and agreed to the loan which we thought was more fair than claiming it all back in 1 week.
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Bwahahahaha
 
House said:
Yes, why should clients now jump around?

This is just BS!

This bank is full of siht! They are playing around with messaging apps, photo sharing apps, selling cellphones and laptops, instead of focusing on their core banking functions.

Just applied to move my business accounts to Nedbank. Will still decide about my 4 private accounts.
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Wow, you are such a drama queen lol. You'd think technical glitches don't happen at all in your world. :erm:
 
shooter_za said:
There is no bank that will not have the occasional malfunction. Could happen at any of them. What matters is that they make it 100% right for everyone affected.
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Yup - so long as they fix it. I've got my business account with Standard, and have been unable to transact for more than a few days in the past years due to glitches with their system. I said "meh" about that, and I say "meh" about this FNB bug.
 
FlashSA said:
While I am calm as it will be sorted out in due course, this is probably a good advert for having a second form of banking with a different organisation. Case in point: my Virgin Money CC will be dusted off for the trip to Spar later today.
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CC's were unaffected though? This was just some debit orders that were double-run, right? I used my FNB CC a few times today.
 
The f**kers still did not reverse the transactions.....

Too bad for those who lost money and urgently needs it!
 
FlashSA said:
That settles that then. I reckon there will be a few general workers who are going to owe after this debacle is sorted and they have spent their "windfall".
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They're idiots. Receiving funds in error isn't that uncommon - I know a few people who have had it happen over the years, including myself - usually the person who xferred it by mistake phones the bank & sorts it out, who phones you in turn - but there are procedures in place for this happening, it really isn't worth curling up in a foetal position and crying about it.
 
semaphore said:
They will reverse them once its all confirmed.
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Yup, and if you'd ever been affected by an issue like this (as I have with Standard Bank in the past), you'd know that if you do urgently need it, the bank will step in and communicate with whoever it is (hospital, in a doomsday example earlier in the thread) and make good.
 
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