FNB Stopping Email Statements!!!

From 1-5 how important are email statements for you?

  • 1 - Don't care about statements.

    Votes: 18 14.0%

  • 2 - It's a security/privacy issue, so I don't want them in my email.

    Votes: 4 3.1%

  • 3 - They are important, but I will get them if I need them.

    Votes: 37 28.7%

  • 4 - They are very important, but can live without them.

    Votes: 31 24.0%

  • 5 - They are very important, I'll rather change my bank than not have them!

    Votes: 39 30.2%
  • Total voters
    129
signates said:
What are you on about.

The NCA governs credit agreements and if fnb refused to email credit card statements or bank account statement with overdrafts on the clients request then they are not complying with the NCA.
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Lol, this isnt related to nca at all! Lol

Fnb isnt refusing anything

The bank makes it available digitally on online banking /FNB App where a customer can download
 
zerocool2009 said:
My ohhhh my .... is downloading self to much to ask?

The list options on the url, add “download”.
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And the choice is the clients and not fnb's to make. So if I choose to receive my statements via email, they should be sending it via email.

Receiving it automatically instead of setting a reminder every month to download it is much more convenient.
 
signates said:
And the choice is the clients and not fnb's to make. So if I choose to receive my statements via email, they should be sending it via email.

Receiving it automatically instead of setting a reminder every month to download it is much more convenient.
Click to expand...

According to the nca:


The statement of account can be delivered to the consumer in any of the following ways:

1) orally, in person or by telephone; or
2) in writing, either to the consumer in person or by SMS, mail, fax or email or other electronic form of communication to the extent that the credit provider has such facilities.
 
zerocool2009 said:
According to the nca:


The statement of account can be delivered to the consumer in any of the following ways:

1) orally, in person or by telephone; or
2) in writing, either to the consumer in person or by SMS, mail, fax or email or other electronic form of communication to the extent that the credit provider has such facilities.
Click to expand...
I guess you didn't read the entire section.

Right to receive documents
65. (1) Every document that is required to be delivered to a consumer in terms of this
(2) If no method has been prescribed for the delivery of a particular document to a
(a) make the document available to the consumer through one or more of the
following mechanisms-
(i) in person at the business premises of the credit provider, or at any other
location designated by the consumer but at the consumer’s expense, or
Act must be delivered in the prescribed manner, if any.
consumer, the person required to deliver that document must- 5
by ordinary mail; 10
(ii) by fax;
(iii) by email; or
(iv) by printable web-page; and
(b) deliver it to the consumer in the manner chosen by the consumer from the
options made available in terms of paragraph (a).

(3) A credit provider must not charge a fee for the original copy of any document
required to be delivered to a consumer in terms of this Act.
Click to expand...
 
This is such a backwards thing to do. Emailed statements has saved my ass on numerous occasions over the years. I can barely remember to do a whole bunch of other stuff every month and now they want to add this to my list.
 
rodga said:
This is such a backwards thing to do. Emailed statements has saved my ass on numerous occasions over the years. I can barely remember to do a whole bunch of other stuff every month and now they want to add this to my list.
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That's exactly what they want. If you forget then you won't make a payment and they can charge you more interest.

Really scummy move from fnb but I guess it's just something we'll have to get used to.
 
I just read Cheques are discontinued from 31 Dec 2020

I assume a few more angry customers
 
zerocool2009 said:
My ohhhh my .... is downloading self to much to ask?

The list options on the url, add “download”.
Click to expand...

Yes, i think, it is too much to ask for. Every month I must download and then store them all in a drive or somewhere. It is easy to access on email, stored like forever.

What a waste of good time, looks like we moving backwards here...

Simple, the bank must let the consumer choose, those who want to download every month, let them do so and those who want it emailed, have it emailed to them...
 
Yoyo111 said:
Yes, i think, it is too much to ask for. Every month I must download and then store them all in a drive or somewhere. It is easy to access on email, stored like forever.

What a waste of good time, looks like we moving backwards here...

Simple, the bank must let the consumer choose, those who want to download every month, let them do so and those who want it emailed, have it emailed to them...
Click to expand...

Please dont forget to breath too!!!

Change banks! You complaining will help nothing! Honestly
 
zerocool2009 said:
Wrong platform to moan lol.

Sterkte complaining
Click to expand...
Lol. Moaning about people moaning. Move on.

I'm an FNB fan since the Bob junior days. This decision is a step backwards.

I have lodged a complaint with the NCR and Consumer commission as there are sections in the NCA and CPA that they are not complying with.
 
signates said:
Lol. Moaning about people moaning. Move on.

I'm an FNB fan since the Bob junior days. This decision is a step backwards.

I have lodged a complaint with the NCR and Consumer commission as there are sections in the NCA and CPA that they are not complying with.
Click to expand...

Lol! I would love to see the nca and cpa reverse fnb’s call

As I said, the statements are available! Pull your finger out off you ....
 
zerocool2009 said:
Lol! I would love to see the nca and cpa reverse fnb’s call

As I said, the statements are available! Pull your finger out off you ....
Click to expand...
This blind and almost angry defense of a decision does not look good for you.
 
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