Four working days... WTF?

[Huntergrunt]

I made an inquiry to iBurst regarding my account. This is the response I got. Now isn’t four working days a bit long??? :wtf:

Good day dear valued customer

We have received your account enquiry and would like to thank you for your email. We will respond to your query within four working days.

Kind regards

The iBurst Credit Control Team
Tel: 0861 iBurst (428 778)
Website: www.iburst.co.za

Please note that this is an automated response, you do not need to reply to this message

 

[EasyUp Web Hosting]

I asked for an e-mail address to be added to my account so that I can receive statements via e-mail. Still hasn't happened.

Still, I think they know that their service delivery is slow, so rather than saying 2days and only getting back to you after 4 days, they just say 4 days and then "kinda" deliver on their promise.

 

[blaaislaai]

The keyword is "within" 4 working days.