Frogfoot Cape Town

This is the reply I just got from FF

Good day Thank you for contacting us. Unfortunately we are unable to assist
with your request.Frogfoot Networks is the infrastructure provider, if you have
any concerns regarding your connection, outages, damage to cables or equipment.Please
contact your selected service provider directly, and they will log a ticket on
your behalf to frogfoot. Regardless of on whos end the issue may be, your
Service Provider is your first point of contact.All you have to do is contact
your ISP with the relevant concerns and they will do the rest. Please note as a
whole sale infrastructure provider we do not deal directly with any end
clients.We soley deal directly with this ISPs, if theres is any feedback that
needs to be given to any end client, the ISP will relay the message. Apologies
for any inconvenience caused. Kind regards

So basically, don't bother.
 
jonpienaar said:
This is the reply I just got from FF

Good day Thank you for contacting us. Unfortunately we are unable to assist
with your request.Frogfoot Networks is the infrastructure provider, if you have
any concerns regarding your connection, outages, damage to cables or equipment.Please
contact your selected service provider directly, and they will log a ticket on
your behalf to frogfoot. Regardless of on whos end the issue may be, your
Service Provider is your first point of contact.All you have to do is contact
your ISP with the relevant concerns and they will do the rest. Please note as a
whole sale infrastructure provider we do not deal directly with any end
clients.We soley deal directly with this ISPs, if theres is any feedback that
needs to be given to any end client, the ISP will relay the message. Apologies
for any inconvenience caused. Kind regards

So basically, don't bother.
Click to expand...

One. Big. Cop-out.
 
HartsockZA said:
Install for me was done by a competent contractor, Word of thumb, if you don't want unnecessary install and you know where you want fiber to be then do the trunking yourself. Install was done in like an hour though stability of the FF network is up to shhhhh
Click to expand...
Please delete this comment as I have had to revise my complaint -- not Frogfoot's fault, as it turns out.
 
Anyone else perhaps have a disconnect yesterday on Frogfoot?

1630872891652.png

Wasn't long outage, but still was an outage none the less.

Area: Sunridge, Table View
 
grantduke said:
@Frogfoot Fibre

Will this affect the whole Cape Town metro? Or just certian suburbs?

View attachment 1142716
Click to expand...
grantduke said:
@Frogfoot Fibre

Will this affect the whole Cape Town metro? Or just certian suburbs?

View attachment 1142716
Click to expand...
Hi, grantduke.
Kindly note that certain areas are impacted. However, due to the nature of the upgrade, it can be expected that the broader area may experience brief intermittency. You are welcome to send us a private message with your details if you are experiencing any problems :)
 
Been getting a lot of drops lately with Frogfoot. Is anyone else Tableview area perhaps seeing this? Trying to figure out if it's Area or just my line.
 
Hi, Grant Thank you for your post. We are not aware of any current service disruptions ongoing in your area. Should the matter persist, kindly contact your Internet Service Provider for assistance.​
 
Frogfoot Fibre said:
Hi, Grant Thank you for your post. We are not aware of any current service disruptions ongoing in your area. Should the matter persist, kindly contact your Internet Service Provider for assistance.​
Click to expand...

I have logged it with them. But clearly then seems to be just my line. As there's definitely loss happening between my router and Cool Ideas. Had this from day one, then had a full cable break less than 2 weeks. And now sitting with this on-off situation. So it's not the smoothest of experiences so far.

1631712674061.png
 
Also been having issues over the last few days in the Table View area, fairly consistently having issues with international traffic. Pingtest showing loss starting on first intl hop.
Hoping to hear "actual" feedback from ISP for once.
 
quantum714 said:
Also been having issues over the last few days in the Table View area, fairly consistently having issues with international traffic. Pingtest showing loss starting on first intl hop.
Hoping to hear "actual" feedback from ISP for once.
Click to expand...
Who is your ISP?
 
This morning is off to a fine start again:

1631775222604.png

ISP has now logged it with Frogfoot. So now we wait to hear back
 
Hi, Grant. Thank you for your post. We are not aware of any current service disruptions ongoing in your area. Should the matter persist, kindly contact your Internet Service Provider for assistance.​
 
Like always its the ISP's fault been experiencing issues in the Garden Route since yesterday but yet again it seems nobody will own up
 
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