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Hi Grant, Please confirm which area you fall under. Thank you in advance.
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Frogfoot Cape Town
- Thread starter grant_cpt
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Sunridge, Tableview, Cape Town
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Hi, Grant Thank you for your post. We are not aware of any current service disruptions ongoing in your area. Should the matter persist, kindly contact your Internet Service Provider for assistance. |
ECHO!!!!!!!!!!
Have you not seen that I have posted a Frogfoot reference previously?
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Hi Grant. Kindly note that your query has been escalated and further feedback will follow. Thank you
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Hi Grant, Please note the reference provided previously was for change management. Please provide us with your FRG nr, cell nr and physical address.
quantum714
Active Member
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My issues persist in Table View, constant 4% packet loss going international with a few minor disconnections.
@grantduke I wasn't out during those times yesterday but the packet loss is real.
@grantduke I wasn't out during those times yesterday but the packet loss is real.
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Good day Grant, Please assist with provide your details
NeoNarchy
Senior Member
Mossel Bay but yes if we has k@k the you will also have it please tell me there is issues in George also
Some of my tests I have been running on my end struggling with the ISP and our friends at FrogFoot
I really don't understand how this can happen every time and nobody takes responsibility, I have migrated ISP when I knew the issue was backend related but expected the new ISP to at least try and do a better job than my original one. Here is my REF# VDF-237-80655 from my ISP if FrogFoot want to look at it
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Got family in George which I got them to signup with Cool Ideas and Frogfoot. Will ask if they are having any issues and revert back
Just spoke to them. They mentioned it was off and on for a little bit, but otherwise no real pain
Thanks bud! Yeah generally it is okay, but when streaming (upload), gaming FPS or even family trying to stream from my PLEX server it is unusable.
NeoNarchy
Senior Member
The problem is if you stream it seems fine but as soon as you game its not so lekker
quantum714
Active Member
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Doesn't really matter for streaming if you have a bit of packet loss. It is much more evident for gaming.
I'm sitting at 12% packet loss tonight which makes gaming impossible tonight. No response from RSAWeb as of yet.
Took them 2 weeks to respond to me about the billing issue I had though.
I'm sitting at 12% packet loss tonight which makes gaming impossible tonight. No response from RSAWeb as of yet.
Took them 2 weeks to respond to me about the billing issue I had though.
The problem is if you stream it seems fine but as soon as you game its not so lekker
Yeah agreed. Been working from home ever since Covid started. And have quite a number of Zoom meetings. And the packet loss is killing me. Becomes really annoying when you can't hear the other person, or they can't hear you.
NeoNarchy
Senior Member
24hrs continuous test same issue nothing has been resolved, even after my line was "re provisioned"
Hi,
I'm investigating the query for you.
Please can you do a pingplotter to 1.1.1.1 while connected directly to the ONT?
NeoNarchy
Senior Member
5 min Ping plotter almost instant packet loss, how many hoops do I need to jump trough now to get you guys to sort this out? Another user in my neighborhood with the same issue here is his ref from AH Support GAV-247-38399 So its not an isolated problem
