Frogfoot Port Elizabeth

CraigFouche said:
Not down, but getting around 2Mb/s down on a 200/200 line - complained yesterday as well to Afrihost. Nothing done to correct anything - pitiful service. This whole week, 6:30pm-ish and the speed goes to rubbish.
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That sounds like the definition of congestion, if you’re having issues during Netflix time like clockwork. Afrihost can do nothing about FF’s lack of capacity for PE.

Really poor show. I haven’t experienced that in basically a decade with Openserve in Mill Park and Walmer.
 
How long did you guys wait for your Frogfoot installation? I ordered an install for my bro nearly two weeks ago and not a squeak from FF about it yet.
 
Bryn said:
How long did you guys wait for your Frogfoot installation? I ordered an install for my bro nearly two weeks ago and not a squeak from FF about it yet.
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Hi Bryn. Thank you for your message. Can you please send us a PM with your details so we may assist you ASAP.
 
Bryn said:
Thanks. I just messaged you.
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Thank you for the information provided. This has been escalated internally for assistance and our team will be in contact with you to provide you with feedback.
 
Bryn said:
That sounds like the definition of congestion, if you’re having issues during Netflix time like clockwork. Afrihost can do nothing about FF’s lack of capacity for PE.

Really poor show. I haven’t experienced that in basically a decade with Openserve in Mill Park and Walmer.
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I have to add, that I can +1 to that comment. Touch wood, we've had rock solid service from Openserve since installation in Feb 2016.
 
Packet loss still there tonight but not as bad as yesterday. Maybe still to early to say. But i find it strange that still no communication from Afrihost regarding this. I've sent 2 support tickets with results on Wednesday and Thursday. Still no feedback from them and they are normally fast on response.
 
Convex said:
Packet loss still there tonight but not as bad as yesterday. Maybe still to early to say. But i find it strange that still no communication from Afrihost regarding this. I've sent 2 support tickets with results on Wednesday and Thursday. Still no feedback from them and they are normally fast on response.
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Wait until past 8 :ROFL: :ROFL:
 
Convex said:
Who does one pm on MyBroadband and request them to investigate or get feedback from @Frogfoot Fibre . About the abysmal service residents in PE are getting.
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So after almost a week of this sudden drop in speed why do Frogfoot think no one will be saying a thing? At what point do the ISP's call them out and give us a reasonable explanation as well as holding Frogfoot responsible that they can't provide their customers with the speeds they are PAYING for.
 
Rendier said:
So after almost a week of this sudden drop in speed why do Frogfoot think no one will be saying a thing? At what point do the ISP's call them out and give us a reasonable explanation as well as holding Frogfoot responsible that they can't provide their customers with the speeds they are PAYING for.
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How are you still streaming with this disaster?? :ROFL: :ROFL:
 
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