Frogfoot Port Elizabeth

Frogfoot Fibre said:
Good day gbotes. Thank you for your post. Kindly DM us the below details for us to assist you:
-Physical Address
-Cell phone number
-FRG/FF number
Thank you in advance.​
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Thank you, Frogfoot. My ISP was on it, and some technicians arrived to deal with it. The reason for my post, however, was to share my experience, which is that fibre is NOT the reliable solution it is touted to be UNLESS it is installed with robustness in mind. My experience has been that it is a fragile technology that falls over easily and often.
 
gbotes said:
Thank you, Frogfoot. My ISP was on it, and some technicians arrived to deal with it. The reason for my post, however, was to share my experience, which is that fibre is NOT the reliable solution it is touted to be UNLESS it is installed with robustness in mind. My experience has been that it is a fragile technology that falls over easily and often.
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Thank you for the feedback gbotes.
 
That70sShow said:
Morning All,

Anyone else experiencing an outage? @Frogfoot Fibre can you please advise? I've reached out to VOX but nothing on their end, in Swellendam.
Click to expand...
New Outage

Outage Title: Outage | CPT | Liquid Swellendam | Down
Outage Ref(solid): FRG3182622
Impact Start Time: 2022-11-01 08:53:10
Impact: Hard Down

Outage Update:
2022-11-01
-- Logged to L1 Vendor and FF Maintenance
-- FF Maintenance is onsite investigating
 
Frogfoot Fibre said:
New Outage

Outage Title: Outage | CPT | Liquid Swellendam | Down
Outage Ref(solid): FRG3182622
Impact Start Time: 2022-11-01 08:53:10
Impact: Hard Down

Outage Update:
2022-11-01
-- Logged to L1 Vendor and FF Maintenance
-- FF Maintenance is onsite investigating
Click to expand...
Thank you, I'm back up and running.
 
Vrotfoot issues again? Only getting 1mbps down.
1sec jitter on the line too
 
Some international routes seem to be tanking, some are working ok. Local tests seem fine.

Tested on mobile LTE with no issues
 
Every day for this last week has had degraded download speed, ping and 5% packet loss
 
Since Friday, seeing intermittent dropouts of throughput and then it recovers. Ping test confirms something is not lekker. Very irritating when streaming.

IMG_20221113_185031.jpg
 
FlashSA said:
Since Friday, seeing intermittent dropouts of throughput and then it recovers. Ping test confirms something is not lekker. Very irritating when streaming.
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you are not alone... only im in Gauteng. Been bitching to my ISP (axxess) but they cant log a fault cause the ping statistics show a low % of lost packets.

mine started around thursday last week tho.

1668425658062.png

1668425703956.png

i simply responded with "guessing this is "acceptable"....."

takeaway my power.. i braai.. take away my water... i pretend i can afford deodorant.. but take away my internet joy... yoh.. now we have kak
 
aws said:
you are not alone... only im in Gauteng. Been bitching to my ISP (axxess) but they cant log a fault cause the ping statistics show a low % of lost packets.

mine started around thursday last week tho.

View attachment 1421473

View attachment 1421475

i simply responded with "guessing this is "acceptable"....."

takeaway my power.. i braai.. take away my water... i pretend i can afford deodorant.. but take away my internet joy... yoh.. now we have kak
Click to expand...
I'm also with Axxess!

Here is their response to my ticket:
axxess.JPG
 
got that shortly after posting the above it seems. got busy and didnt check mails
 
It primarily seems to be an issue with the port you are assigned. It always happens after power comes back on in the area.
I turn the ont device off for 5min then it comes right.
@vrotfoot fix your crappy hardware
 
aws said:
they reset my port. got a new ip and all. switched everything off for more than 5 minutes. nada. want to see the scarier part? https://mybroadband.co.za/forum/threads/frogfoot-thread.1209825/post-30278653 someone in east london is having the same issues as i am in guateng. and at the same times as well. so the issue is a tiny bit more wide spread it seems. we both with @axxess. might be where the problem lies
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As the East London victim, I can report that it is still ongoing and Axxess say they are waiting for feedback from Frogfoot. FFS. Impossible to keep a VPN / Remote connection working.
 
Maintenance in Lorraine tonight:

Change Request Reference:FRG3163925
Change Title:Link optimization - Lorraine OLT
Maintenance Type:Standard
Maintenance Description:Adding an additional 10G to the existing LAG
Technical Description:ME-CORE to add another 10G patchlead between plz-lorraine-me-sw1 and plz-lorraine-olt-1 and then add it to the existing LAG
Impact Description:Only customers on plz-lorraine-olt-1 might be impacted
Reason for change:ME-CORE to add another 10G patchlead between plz-lorraine-me-sw1 and plz-lorraine-olt-1 and then add it to the existing LAG
Probability of customer impact:Certain
Maintenance Date and Time:2022-11-16 23:00:00.0 to 2022-11-17 07:30:00.0
Change Status:Planned Change
 
Down in Fernglen. Random packet loss today as well.

Sigh. We can’t win can we.

Best effort service.
 
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