Frogfoot Port Elizabeth

Jason-ZA said:
Change Request Reference:FRG3107580
Change Title:OLT Firmware upgrade | PLZ
Maintenance Type:Standard
Maintenance Description:Implementing new firmware to resolve bugs on older firmware.
Technical Description:Implementing new firmware to resolve bugs on older firmware
Impact Description:Customers will experience intermittent connectivity while the OLT/Line cards restart.
Reason for change:Implementing new firmware to resolve bugs on older firmware.
Probability of customer impact:Certain
Maintenance Date and Time:2022-10-11 23:00:00.0 to 2022-10-12 07:00:00.0
Change Status:Planned Change
Click to expand...
Seems like the install new firmware a LOT! If your hardware vendor constantly has to issue firmware patches, it's time to move on.
OR...they're not patching their hardware correctly and are far behind. Who the hell knows with Frogfoot...?
 
OhYeah84 said:
Seems like the install new firmware a LOT! If your hardware vendor constantly has to issue firmware patches, it's time to move on.
OR...they're not patching their hardware correctly and are far behind. Who the hell knows with Frogfoot...?
Click to expand...
The problem is they are the only fibre provider in certain areas so people are stuck
 
OsamaBinYomAmAza said:
The problem is they are the only fibre provider in certain areas so people are stuck
Click to expand...
For sure, and that's the issue. But service like this is pathetic of the highest order. And no apologies whatsoever.
I mean, our service had been returned to full use on Wednesday by 7AM. 9:30AM I got an SMS stating there was an issue (2.5 hours AFTER the service had been fixed) and by 1:45PM I'd got an SMS stating the issue had been fixed.
It had been fixed for over 6 hours by that time.
 
Is anyone else also not getting full speed lately?

I noticed there is a bit of packet loss the last day or so.

Code: 
iperf3 -R -u -b 10M -O2 -t 30 -p 17001 -c ter-cpt-iperf-1.cisp.co.za
Connecting to host ter-cpt-iperf-1.cisp.co.za, port 17001
Reverse mode, remote host ter-cpt-iperf-1.cisp.co.za is sending
[  5] local 10.0.0.70 port 53794 connected to 154.0.15.181 port 17001
[ ID] Interval           Transfer     Bitrate         Jitter    Lost/Total Datagrams
[  5]   0.00-1.00   sec  1.24 MBytes  10.4 Mbits/sec  1.646 ms  5/911 (0.55%)  (omitted)
[  5]   1.00-2.00   sec  1.19 MBytes  9.95 Mbits/sec  0.324 ms  3/867 (0.35%)  (omitted)
[  5]   0.00-1.00   sec  1.18 MBytes  9.93 Mbits/sec  0.199 ms  8/870 (0.92%)
[  5]   1.00-2.00   sec  1.19 MBytes  9.96 Mbits/sec  0.314 ms  3/868 (0.35%)
[  5]   2.00-3.00   sec  1.18 MBytes  9.88 Mbits/sec  0.608 ms  7/865 (0.81%)
[  5]   3.00-4.00   sec  1.18 MBytes  9.92 Mbits/sec  0.382 ms  10/871 (1.1%)
[  5]   4.00-5.00   sec  1.19 MBytes  9.95 Mbits/sec  0.311 ms  4/868 (0.46%)
[  5]   5.00-6.00   sec  1.18 MBytes  9.92 Mbits/sec  0.286 ms  6/868 (0.69%)
[  5]   6.00-7.00   sec  1.19 MBytes  9.95 Mbits/sec  0.474 ms  5/868 (0.58%)
[  5]   7.00-8.00   sec  1.18 MBytes  9.92 Mbits/sec  0.338 ms  6/867 (0.69%)
[  5]   8.00-9.00   sec  1.19 MBytes  9.99 Mbits/sec  0.338 ms  3/870 (0.34%)
[  5]   9.00-10.00  sec  1.18 MBytes  9.92 Mbits/sec  0.415 ms  4/866 (0.46%)
[  5]  10.00-11.00  sec  1.19 MBytes  9.98 Mbits/sec  0.438 ms  4/870 (0.46%)
[  5]  11.00-12.00  sec  1.19 MBytes  9.96 Mbits/sec  0.144 ms  3/868 (0.35%)
[  5]  12.00-13.00  sec  1.18 MBytes  9.91 Mbits/sec  0.382 ms  8/868 (0.92%)
[  5]  13.00-14.00  sec  1.18 MBytes  9.93 Mbits/sec  0.317 ms  6/868 (0.69%)
[  5]  14.00-15.00  sec  1.19 MBytes  9.95 Mbits/sec  0.157 ms  4/868 (0.46%)
[  5]  15.00-16.00  sec  1.18 MBytes  9.90 Mbits/sec  0.536 ms  9/868 (1%)
[  5]  16.00-17.00  sec  1.19 MBytes  9.94 Mbits/sec  0.460 ms  5/868 (0.58%)
[  5]  17.00-18.00  sec  1.19 MBytes  9.95 Mbits/sec  0.241 ms  3/867 (0.35%)
[  5]  18.00-19.00  sec  1.19 MBytes  9.96 Mbits/sec  0.194 ms  4/869 (0.46%)
[  5]  19.00-20.00  sec  1.18 MBytes  9.93 Mbits/sec  1.780 ms  5/867 (0.58%)
[  5]  20.00-21.00  sec  1.19 MBytes  9.96 Mbits/sec  0.403 ms  4/869 (0.46%)
[  5]  21.00-22.00  sec  1.18 MBytes  9.91 Mbits/sec  0.156 ms  8/868 (0.92%)
[  5]  22.00-23.00  sec  1.19 MBytes  9.94 Mbits/sec  0.414 ms  5/868 (0.58%)
[  5]  23.00-24.00  sec  1.19 MBytes  9.96 Mbits/sec  0.476 ms  3/869 (0.35%)
[  5]  24.00-25.00  sec  1.18 MBytes  9.88 Mbits/sec  1.131 ms  8/865 (0.92%)
[  5]  25.00-26.00  sec  1.19 MBytes  9.99 Mbits/sec  0.592 ms  5/871 (0.57%)
[  5]  26.00-27.00  sec  1.19 MBytes  9.97 Mbits/sec  0.409 ms  3/868 (0.35%)
[  5]  27.00-28.00  sec  1.19 MBytes  9.94 Mbits/sec  0.559 ms  4/868 (0.46%)
[  5]  28.00-29.00  sec  1.19 MBytes  9.99 Mbits/sec  0.453 ms  1/867 (0.12%)
[  5]  29.00-30.00  sec  1.19 MBytes  9.94 Mbits/sec  0.660 ms  4/867 (0.46%)
- - - - - - - - - - - - - - - - - - - - - - - - -
[ ID] Interval           Transfer     Bitrate         Jitter    Lost/Total Datagrams
[  5]   0.00-30.06  sec  35.8 MBytes  10.0 Mbits/sec  0.000 ms  0/26053 (0%)  sender
[SUM]  0.0-30.1 sec  401 datagrams received out-of-order
[  5]   0.00-30.00  sec  35.6 MBytes  9.94 Mbits/sec  0.660 ms  152/26042 (0.58%)  receiver

iperf Done.
 
Yeah it's bad. Can't stream the premier league games at all. YouTube is also slow.
 
It's been on and off all morning, no indication on their website if there's anything going on
 
Retro1337 said:
all clean my side. perhaps evening congestion issues creeping up again?

View attachment 1401245
Click to expand...
Seems to be happening again. My streaming IPTV buffering like crazy now at 7pm. Haven’t had any issues for months maybe more than a year.

Speedtest to CT shows 50 down and 200 up so there’s definitely an issue somewhere.

FrogFail
 
thewusman said:
Seems to be happening again. My streaming IPTV buffering like crazy now at 7pm. Haven’t had any issues for months maybe more than a year.

Speedtest to CT shows 50 down and 200 up so there’s definitely an issue somewhere.

FrogFail
Click to expand...
still clean my side. perhaps certain areas struggling due to loadshedding
 
Sigh. It's weekend, so of course there has to be another Frogfoot line issue. No connectivity since Thursday morning, in fact. Looking at the history of issues I've logged with my ISP, I see that on 27/09, 07/10, 11/10 and 20/10 I logged no connectivity issues. And in the time I've been with Frogfoot, most of the issues have been intermittent connectivity or no connectivity. There's never an ETR, either. Undependable fibre. Telkom LTE is looking good. Slower, of course. But perhaps no line issues that will impact connectivity.
 
gbotes said:
Sigh. It's weekend, so of course there has to be another Frogfoot line issue. No connectivity since Thursday morning, in fact. Looking at the history of issues I've logged with my ISP, I see that on 27/09, 07/10, 11/10 and 20/10 I logged no connectivity issues. And in the time I've been with Frogfoot, most of the issues have been intermittent connectivity or no connectivity. There's never an ETR, either. Undependable fibre. Telkom LTE is looking good. Slower, of course. But perhaps no line issues that will impact connectivity.
Click to expand...
Good day gbotes. Thank you for your post. Kindly DM us the below details for us to assist you:
-Physical Address
-Cell phone number
-FRG/FF number
Thank you in advance.​
 
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