Frogfoot Port Elizabeth

[PhireSide]

Had another drop this AM. It seems it's becoming more and more frequent again.

 

[Frogfoot Fibre]

Had another drop this AM. It seems it's becoming more and more frequent again.

View attachment 1748947

Hi,

We are sorry to hear about this.

Please provide us with your physical address and the name & surname of the account holder on email at [email protected] for our technical team to assist.

 

[Convex]

More drops again today @Frogfoot Fibre @Afrigirl

 

[Frogfoot Fibre]

Had another drop this AM. It seems it's becoming more and more frequent again.

View attachment 1748947

View attachment 1749052
More drops again today @Frogfoot Fibre @Afrigirl

Hi Convex.

Thank you for letting us know and we do apologize for the drops.

Please provide us with your details via Dm and our technical team will look into this matter.

 

[Groggyme]

Yeah its dropping in Lorraine as well as Fairview. What a mess!

 

[Frogfoot Fibre]

Yeah its dropping in Lorraine as well as Fairview. What a mess!

Hi, my apologies for the inconvenience, we are experiencing an issue in the area, the team is investigating this and we will provide feedback on this matter.

 

[Conack]

Frogfoot George.

 

[Gatecrasher]

Hi Convex.

Thank you for letting us know and we do apologize for the drops.

Please provide us with your details via Dm and our technical team will look into this matter.

How will details help? It's affecting an entire region.

 

[StangV2_0]

Hi, my apologies for the inconvenience, we are experiencing an issue in the area, the team is investigating this and we will provide feedback on this matter.

Thank you for the update.

Greenshields Park experiencing outages as well. I'm sure it's related.

 

[Convex]

Just getting worse. @Frogfoot Fibre What details do i need to send ?

 

[Chillypips]

Sherwood/Kunene park is unstable again

 

[Frogfoot Fibre]

Hi @Convex @Chillypips my apologies for the inconvenience, the team is currently invetsigating this matter.

We willl provide feedback as soon as there is an update.

 

[Frogfoot Fibre]

Thank you for the update.

Greenshields Park experiencing outages as well. I'm sure it's related.

Hi.

When there is an update on the fault, we will provide feedback.

 

[Frogfoot Fibre]

Sherwood/Kunene park is unstable again

Good day.

There is a fault in the area, we do apologize for the inconvenience caused.

 

[cavedog]

View attachment 1749071
Just getting worse. @Frogfoot Fibre What details do i need to send ?

*New Outage*

*Outage Title:* Outage| Garden route and Eastern Cape | Intermittent
*Outage Ref(solid):* FRG5641071
*Impact Start Time:* 2024-08-05 15:00:00
*Impact:* Intermittent

*Outage Update:*
*2024-08-05*
-- Logged to T3 to investigate
-- T3 escalated to Core team for assistance
-- Core is busy investigating the impact along the garden route and eastern cape

 

[Afrigirl]

View attachment 1749071
Just getting worse. @Frogfoot Fibre What details do i need to send ?

*New Outage*

*Outage Title:* Outage| Garden route and Eastern Cape | Intermittent
*Outage Ref(solid):* FRG5641071
*Impact Start Time:* 2024-08-05 15:00:00
*Impact:* Intermittent

*Outage Update:*
*2024-08-05*
-- Logged to T3 to investigate
-- T3 escalated to Core team for assistance
-- Core is busy investigating the impact along the garden route and eastern cape

 

[now05ster]

How will details help? It's affecting an entire region.

Press CTRL + Alt + Delete while you at it.

Just do it.

 

[now05ster]

*New Outage*

*Outage Title:* Outage| Garden route and Eastern Cape | Intermittent
*Outage Ref(solid):* FRG5641071
*Impact Start Time:* 2024-08-05 15:00:00
*Impact:* Intermittent

*Outage Update:*
*2024-08-05*
-- Logged to T3 to investigate
-- T3 escalated to Core team for assistance
-- Core is busy investigating the impact along the garden route and eastern cape

Thank you.

 

[Afrigirl]

*New Outage*

*Outage Title:* Outage| Garden route and Eastern Cape | Intermittent
*Outage Ref(solid):* FRG5641071
*Impact Start Time:* 2024-08-05 15:00:00
*Impact:* Intermittent

*Outage Update:*
*2024-08-05*
-- Logged to T3 to investigate
-- T3 escalated to Core team for assistance
-- Core is busy investigating the impact along the garden route and eastern cape

*Outage Update*

*Outage Title:* Outage| Garden route and Eastern Cape | Intermittent
*Outage Ref(solid):* FRG5641071
*Impact Start Time:* 2024-08-05 15:00:00
*Impact:* Intermittent

*Outage Update:*
*2024-08-05*
-- Logged to T3 to investigate
-- T3 escalated to Core team for assistance
-- Core is busy investigating the impact along the garden route and eastern cape
-- Core team is currently troubleshooting the Optical Transmission Network and we have concurrently escalated the issue with our fiber vendor

 

[BCR]

At 15h45 my Axxess connection dropped (died) for about 40 seconds ; initially thought it was the streaming app, but when I checked the primary Deco, the light was red.

I don't have monitoring apps running to indicate drops, so rely on the simple method described.

Hope this isn't the start of another round of regular FF dropped connections, but last time fairly sure they replaced something (in JHB ?) that stabilised the network for months, until now.