Frogfoot Port Elizabeth

Chillypips said:
Sherwood/Kunene park is unstable again
Click to expand...
Hi.

There is a fault in the area and the update is as follows.

Outage Update | Garden route and Eastern Cape | Intermittent.
"Core team is currently troubleshooting the Optical Transmission Network, and we have concurrently escalated the issue with our fiber vendor"
 
BCR said:
At 15h45 my Axxess connection dropped (died) for about 40 seconds ; initially thought it was the streaming app, but when I checked the primary Deco, the light was red.

I don't have monitoring apps running to indicate drops, so rely on the simple method described.

Hope this isn't the start of another round of regular FF dropped connections, but last time fairly sure they replaced something (in JHB ?) that stabilised the network for months, until now.
Click to expand...
Hi.

Please do send us your details via Dm and we will be able to assist further. We do apologize for the inconvenience caused.
 
BCR said:
At 15h45 my Axxess connection dropped (died) for about 40 seconds ; initially thought it was the streaming app, but when I checked the primary Deco, the light was red.

I don't have monitoring apps running to indicate drops, so rely on the simple method described.

Hope this isn't the start of another round of regular FF dropped connections, but last time fairly sure they replaced something (in JHB ?) that stabilised the network for months, until now.
Click to expand...
I think the last time was a core router outage, or something to that effect.

I have given up with getting reliable service, although we did have a few weeks of trouble-free FTTH at one stage.
 
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Reactions: BCR
PhireSide said:
I think the last time was a core router outage, or something to that effect.

I have given up with getting reliable service, although we did have a few weeks of trouble-free FTTH at one stage.
Click to expand...
Hi.

We do apologize for the inconvenience caused.

May you please provide us with your details, and we will be able to assist further.
 
*Outage Resolved*

*Outage Title:* Outage| Garden route and Eastern Cape | Intermittent
*Outage Ref(solid):* FRG5641071
*Impact Start Time:* 2024-08-05 15:00:00
*Impact Stop Time:* 2024-08-05 17:09:00
*Impact:* Intermittent

*Outage Update:*
*2024-08-05*
-- Logged to T3 to investigate
-- T3 escalated to Core team for assistance
-- Core is busy investigating the impact along the garden route and eastern cape
-- Core team is currently troubleshooting the Optical Transmission Network and we have concurrently escalated the issue with our fiber vendor
-- Services have stabilized. Core team has escalated the fault to the hardware vendor for further investigation. Optical services along NLD5/6 have been rebalanced and no further impact is expected.
 
Frogfoot Fibre said:
Hi.

Please confirm if your connection is stable?
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Since the outage, I have now been "upgraded" from DCHP to PPPoE, which I was under the impression was an outdated technology. It is stable.

I read that this would allow for the benefits of PPPoE dual-stack. Except my free modem for signing up with Axxess fibre was a Tenda AC10 v1 which does not support IPv6, it seems.

There is a definite performance hit, although probably nothing that would impact "normal" users. So I can't really complain. The only alternative in my area is Openserve which also uses PPPoE.

Question 1. Is there a recommended MTU for the network. It was initially on 1480 and I changed it to 1492.
Question 2. Do I need to buy a new IPv6 modem? Are the benefits of IPv6 worth it?
 

Fibre trouble with Axxess/Frogfoot

Hi everyone. I got a fibre installation yesterday. Axxess confirms my line is activated. All 4 lights on the fibre box are lit, but on the router status page it shows that I am not getting a WAN IP. Can anyone give me some troubleshooting tips? I have tried Axxess via support tickets and on...
mybroadband.co.za mybroadband.co.za
 
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