Frogfoot Port Elizabeth

DragonMolester said:
Frogfoot down, we're in Despatch.
Click to expand...

*Outage Update*

*Outage Title:* Outage | PLZ | Despatchretief & Despatchbotharus | Down
*Outage Ref(solid):* FRG6969206
*Impact Start Time:* 2024-12-25 18:12:00
*Impact:* Hard Down

*Outage Update:*
*2024-12-25*
-- Logged to L1 Vendor
-- Techs are onsite busy with investigations
--Requested MNT to provide access at the node for liquid, MNT ETA to the site is 50min
--MNT is on-site with liquid to continue with investigations

*2024-12-26*
Vendor techs tested with FF tech and got a full distance and good RX but the links are still down. FF tech is checking if a spare SFP is available
-- Vendor has requested confirmation of links status however, the links remain down. Vendor techs are investigating further.
-- Requested for updates.
-- Vendor is changing technicians. ETA to be shared shortly.
-- Tech is heading to north end to get keys and shared 45mins ETA, More update to follow.
-- Tech tested the link at 6.4km disconnected from Port Elizabeth and currently localizing.
-- Teams are currently localizing the link. More updates to be shared.
-- Teams are still localizing the link and are working in a bushy area
-- The teams found a vandalized joint and are preparing to resplice it.
-- Sourcing an update from the vendor field teams. More updates to be shared.
-- The teams are currently localizing at the second joint. More updates will be shared.
 

Attachments

  • IMG-20241226-WA0004.jpg
    IMG-20241226-WA0004.jpg
    269 KB · Views: 20
DragonMolester said:
Frogfoot down, we're in Despatch.
Click to expand...
Good day,

Please note, there was an outage which has now been resolved.

We do apologize for the inconvenience caused.

If you are, however, still experiencing an issue, please send us a private message and we will further assist you.

Kind regards.
 
@Frogfoot Fibre When does Frogfoot plan to resolve the constant packetloss in the Gardenroute area?

It's been ongoing for about 2 weeks, regular packetloss every X amount of minutes.
1735297483714.png

Considering it's happening all over George, there's no point for me to send you my details.
Friends all over town are seeing the exact same loss at the exact same time.
 
Frogfoot Fibre said:
Good day,

Thank you for letting us know.

In order for the team to assist you we will need to locate your details.

Please Pm us your details or send an email to [email protected]

Thank You!
Click to expand...
1735650564762.png

Herewith the area affected by regular packetloss for the last 2 weeks.

Example of today:
1735650865550.png


This goes for the entire town, possibly neighbouring towns. I've confirmed this many times over with colleagues and friends in town.
Since it's not a "last mile" issue, there's no point in giving you my personal details or address.
 
Slow speeds tonight, barely breaching 1/3 of my rated download yet my uploads are flying
 
Sig_ZA said:
Atrocious since about midnight and still dropping every few minutes.
Click to expand...

The outage is currently still ongoing.

Outage Update

Outage Title: Outage | CPT Subset | Degraded
Outage Ref(solid): FRG7013707
Impact Start Time: 2024-12-31 23:10:00
Impact: Degraded

Outage Update:
2025-01-01
-- Logged to T3 team for investigation
-- Teams are currently investigating impact.
-- Core team has been alerted to investigate further. More updates to be shared.
 
55 disconnects, over 7 hours downtime on the Garden Route today, courtesy of Frogfoot/Telkom. Not a good start to the new year.
 
You must log in or register to reply here.
Back
Top
Sign up to the MyBroadband newsletter
X