Looks like if you not 100% dead then we fall under faulty line cardYeah, I saw that
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Frogfoot Port Elizabeth
- Thread starter joshsparkie
- Start date
now05ster
Executive Member
- Joined
- Dec 8, 2011
- Messages
- 6,339
- Reaction score
- 5,590
Met ys.
HeroNextDoor
Well-Known Member
Very fun having intermittent-net! Years later still relevant! Well done Frogfoot 
Update 60 mins ago:
-- Techs have received the replacement line card and are en route to site
-- Tech is on site, installation will commence shortly
Hi All, Latest Update on Frogfoot. Are you able to monitor should anything change?
@21:45pm
--The line card has been installed we are pending Tier 4 team to complete configurations and to see if services are restored and stable
--Team advised the clients may test and revert if services is stable
From cool ideas rep
-- Techs have received the replacement line card and are en route to site
-- Tech is on site, installation will commence shortly
Hi All, Latest Update on Frogfoot. Are you able to monitor should anything change?
@21:45pm
--The line card has been installed we are pending Tier 4 team to complete configurations and to see if services are restored and stable
--Team advised the clients may test and revert if services is stable
From cool ideas rep
Convex
Senior Member
Tier 4 team 
, how high do the tiers go.
, how high do the tiers go.Yep. Still not great.
now05ster
Executive Member
- Joined
- Dec 8, 2011
- Messages
- 6,339
- Reaction score
- 5,590
Scratch that, still disconnecting. I'm back from leave and WFH on a Citrix virtual desktop does not compute.
vyking_sa
Active Member
Still dead on my end since yesterday morning. Time to look at something with fallover backup built in as my existing fibre setup isn't cutting it.
riscbroker
Expert Member
- Joined
- Sep 29, 2006
- Messages
- 2,468
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- 347
Another best effort from Frogfoot:
AfricanTech
Honorary Master
The issue is at the FF end - nothing you do on your side will make a difference.
Desperate times, will try anything...
Cool Ideas Fibre ISP – Feedback Thread 6
Intentional seems to be having issues. Hi, are you still experiencing issues in this regard?
mybroadband.co.za
Lots of updates above
HeroNextDoor
Well-Known Member
Update: 02/01/2025 08:23am:
-- We have identified a bug that is causing the impact and we are going to upgrade the 2 Junipers in CPT. We are currently in planning for the upgrade. More updates to follow.
Update: 02/01/2025 06:58:
-- The fault is still being investigated. There is currently a joint troubleshooting with the hardware vendor. We are awaiting an update on the outcome of the investigation.
-- Sourcing an update from the teams. Feedback will be shared as soon as possible.
-- Investigation still ongoing. Fault has been escalated internally on juniper side.
-- Teams are in the background continuing with isolation and resetting individual routing instances that are showing flooding with the aim of reducing service impact.
Update: 02/01/2025 06:46am:
-- Sourcing an update from the teams. Feedback will be shared as soon as possible.
-- Investigation still ongoing. Fault has been escalated internally on juniper side.
-- Teams are in the background continuing with isolation and resetting individual routing instances that are showing flooding with the aim of reducing service impact.
-- Investigations are still ongoing internally. More updates will be shared.
source
-- We have identified a bug that is causing the impact and we are going to upgrade the 2 Junipers in CPT. We are currently in planning for the upgrade. More updates to follow.
Update: 02/01/2025 06:58:
-- The fault is still being investigated. There is currently a joint troubleshooting with the hardware vendor. We are awaiting an update on the outcome of the investigation.
-- Sourcing an update from the teams. Feedback will be shared as soon as possible.
-- Investigation still ongoing. Fault has been escalated internally on juniper side.
-- Teams are in the background continuing with isolation and resetting individual routing instances that are showing flooding with the aim of reducing service impact.
Update: 02/01/2025 06:46am:
-- Sourcing an update from the teams. Feedback will be shared as soon as possible.
-- Investigation still ongoing. Fault has been escalated internally on juniper side.
-- Teams are in the background continuing with isolation and resetting individual routing instances that are showing flooding with the aim of reducing service impact.
-- Investigations are still ongoing internally. More updates will be shared.
source
Convex
Senior Member
Fulcrum29
Honorary Master
According to them only some customers in the Western Cape and Eastern Cape are impacted. They will cherry pick the data to make their arguments. It is all percentages.
Yes, this is silly now. I don't want to know how many 'replacement' routers a certain ISP attempted to sell.
I am not happy. I did experience some anomalies on the line during the week running up to this incident.
Bad service. Bad marketing. Bad pricing.
