Frogfoot Port Elizabeth

Update: 02/01/2025 @13:41pm:
-- Team is still busy with an internal investigation
-- We are sourcing the latest updates from the team
-- Teams is still finalizing the checks for the upgrade developed with the Vendor. Some risks have been identified which could cause further impact and the Vendor has added a more senior engineering team to assist with this troubleshooting. More updates will be provided in the next 30 - 45 minutes.

Update: 02/01/2025 @13:28:
Based on the insights from Frogfoot's vendor and ongoing analysis, they are now preparing to implement a targeted software upgrade on our core routers. This upgrade is being carefully planned to ensure network stability while addressing the problem. Each upgrade will take approximately one hour, with minimal additional impact to current services.
 
Update: 02/01/2025 @15:16pm:
-- Additional logs collected by the Vendor indicate that there is an underlying issue on the FPC's that needs to be resolved before any firmware upgrade is implemented. It is highly likely that resolving this underlying issue will also resolve the intermittency issues and negate the need for any additional firmware upgrades. Vendor and Frogfoot Engineering Teams are actively troubleshooting and we will provide more updates as they progress.
 
Anyone know if any of the ISPs publish statistical data, like which FTTH provider has the most calls? Would put money on which supplier is at the top of their list.
 
Mine is now completely down and has been so for several hours now.

Latest on the Coolideas website:

Frogfoot technicians are currently investigating. There is no ETR at the moment.

Update 03/01/2025 @ 00:21am
-- New hardware devices have been installed and CORE teams are busy setting up and installing configs. Once completed we will perform a reboot under a more balanced load and then perform checks.
 
Update 03/01/2025 @ 08:33am
-- We discovered that there is an the underlying fault that triggered the juniper issues which had not yet been identified. Our change last night resolved the juniper issues, and with the junipers stabilized we have managed to identify the underlying issue. Core team is now working on resolving the underlying issue.
 
"Repainting the vehicle made it possible for us to discover the flat tyre."
 
Seems progess

Hi All
Please see the latest feedback.
Update 03/01/2025 @ 09:08am
-- We have identified a loop on the network which seems to be originating from the table view switch. The core team have disabled that backhaul as a temp fix. We are monitoring for stability. A tech is en route to site and the ETA is 20minutes. Core team will work remotely with the tech to implement a permanent fix.
 
thehuman said:
Seems progess

Hi All
Please see the latest feedback.
Update 03/01/2025 @ 09:08am
-- We have identified a loop on the network which seems to be originating from the table view switch. The core team have disabled that backhaul as a temp fix. We are monitoring for stability. A tech is en route to site and the ETA is 20minutes. Core team will work remotely with the tech to implement a permanent fix.
Click to expand...
I'm pressing "X" to doubt.
 
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