Frogfoot Port Elizabeth

BCR said:
Not too far away.

Wasn't a problem then but today it's still working, but not optimally.

For example, couldn't complete a speedtest a bit earlier and VPN loses connection a few seconds after each attempt.

This website loading pages slowly & You Tube also battled to earlier when I last checked it.

Hopefully @Frogfoot Fibre will manage to sort it out soon.
Click to expand...
Hi, this should now be resolved, please confirm if it is sorted on your side?
 
An example of failed speedtest.
Download gets part of the way there, then stops, followed by pop-up message (2nd screenshot, which took an age to try loading the very small KB file, then failed at 1st attempt).
 

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Frogfoot Fibre said:
Hi, this should now be resolved, please confirm if it is sorted on your side?
Click to expand...
Thanks, but it's still very slow / not working like it should.

I'll try getting a ticket number with Axxess if it doesn't filter through after an ONT / modem reboot.

Screenshot, on 60 / 30 Mbps, before reboot ; had to use mobile data to upload it.

I'm not too hopeful a simple reboot will work ...... more to be done on Frogfoot's end ?

Edit - rebooted and speedtests indicate things seem back to normal again ; will still test if VPN connections now hold up as they should.

For now, thanks @Frogfoot Fibre
 

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Last edited:
BCR said:
Thanks, but it's still very slow / not working like it should.

I'll try getting a ticket number with Axxess if it doesn't filter through after an ONT / modem reboot.

Screenshot, on 60 / 30 Mbps, before reboot ; had to use mobile data to upload it.

I'm not too hopeful a simple reboot will work ...... more to be done on Frogfoot's end ?

Edit - rebooted and speedtests indicate things seem back to normal again ; will still test if VPN connections now hold up as they should.

For now, thanks @Frogfoot Fibre
Click to expand...
Not a problem at all, please let me know if you require further assistance.
 
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Some sites not loading since this morning for me. Anyone else experiencing this problem?
When turning turning Cloudflare warp on, it seems to solve the issue.
 
Broadband & Service lights out (unlit) on the ONT.

Only Power and Ethernet are still green.

Happened a few minutes ago.
Must be an FNO problem ?
 
BCR said:
Broadband & Service lights out (unlit) on the ONT.

Only Power and Ethernet are still green.

Happened a few minutes ago.
Must be an FNO problem ?
Click to expand...
It's been restored, but now slightly higher ping & jitter evident + packet loss which is usually ZERO is registering.
 

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That's correct, Frogfoot was doing dome hardware tweaks on their network, all affected services should be back online since 15/04/2025 02:00 latest.

Please do not hesitate to give us a shout if you're still experiencing issues.
 
I've been getting frequent reconnects since the 25th of May, before that it was relatively stable. Anyone else in the PE area experiencing anything similar?

1748796639768.png
 
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