Frogfoot Port Elizabeth

Hello there ,
Kamma Park , Kamma Height. Port Elizabeth
@AfriGuy @AfriNatic @Frogfoot Fibre

Can anyone please advise what is going on with the fibre in our area ?
Every single evening from 5pm , constant buffering , slow speeds, videos and movies take forever to load .
I have rebooted the modem several times .
Is there an issue ?

I am getting frustrated by this.
Please help.

Gareth
 
Hemisphere999 said:
Hello there ,
Kamma Park , Kamma Height. Port Elizabeth
@AfriGuy @AfriNatic @Frogfoot Fibre

Can anyone please advise what is going on with the fibre in our area ?
Every single evening from 5pm , constant buffering , slow speeds, videos and movies take forever to load .
I have rebooted the modem several times .
Is there an issue ?

I am getting frustrated by this.
Please help.

Gareth
Click to expand...
Hey Gareth.

We are sorry to hear this, and we would love to assist you.

Please PM us your details, and we will be able to assist.

We are looking forward to your response.
 
Good day, Convex, vyking_sa & $m@Rt@$$.

We sincerely apologize for the inconvenience caused to you.

Please send us a private message with the account holder’s details - full name, physical address and cell phone number for our team to investigate the matter.

Thank you.
 
Convex said:
Openserve must hurry up and lay cable in Westering so i can get away from this useless Frogfoot.
Click to expand...
Be sure to register your interest so that they know that there is demand for the service.

I'm in Taybank and have Openserve, so there is definitely an appetite for it in our area.
 
1.JPGAnother hard down since 23:45, with random DC's all evening. Nothing but the best from Frogfoot.
 

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1765523713842.png
Around 6:40-50 side - very bad.

1765523675675.png

Packetloss getting slightly less, but still pretty regular packetloss after the hard down last night.
 
Good day, All.

We apologize for the inconvenience caused.

Please send us a private message with your details and we will assist you further.

Thank you kindly.
 
I O U said:
Wonderful that the week price increases are announced (from Feb '26) & Axxess jump on them by sending a related mail, it's also when they have authentication issues + now drop in speed.

Speed drop happened in the last hour or so.

I don't know whether it's FF or Axxess but speed goes up to my line speed, then quickly slows down.

Also, websites / YT not loading properly / fully or at all.

Had Axxess DNS default changed to Cloudflare, and still the same.
Also, didn't matter if I used Mullvad (to any destination including SA) or just the regular Axxess connection.

The free Proton VPN seems to allow the few things I've tested to load - don't know why one VPN would work but not another ?
Click to expand...

Phoned Axxess, was asked to reboot the ONT and Deco ; agent did something on their side beforehand, but I couldn't catch what it was as unclear connection.

Seemed to sort out the speed issue but more of a delay in basic page loading even though (idle) ping is where it should be.

Will test more & monitor ......
 
Anyone else on the Garden Route seeing disconnects? I have Telkom as ISP, numerous disconnects already today...

FF1.png
 
Must complement Frogfoot rep and team for fast response fixing my neighbors connection
 
Hemisphere999 said:
Hello there ,
Kamma Park , Kamma Height. Port Elizabeth
@AfriGuy @AfriNatic @Frogfoot Fibre

Can anyone please advise what is going on with the fibre in our area ?
Every single evening from 5pm , constant buffering , slow speeds, videos and movies take forever to load .
I have rebooted the modem several times .
Is there an issue ?

I am getting frustrated by this.
Please help.

Gareth
Click to expand...
*Laughs in Vuma!
 
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