Help, cannot cancel previous fibre package to install our own

Jambalaya

New Member
Joined
Nov 24, 2016
Messages
4
Hi

I recently moved into a new place with a friend. There is a line currently active with an Internet Solutions package on it. We want our own 20/20 package but are unable to cancel this one to replace it and activate our own.

The problem is that the previous tenant was with Webafrica and cancelled it a few months ago, so am not sure where this Internet Solutions comes in unless it was the previous previous tenant, but then how would the previous tenant have activated the Webafrica package over the IS one?

Surely this happens to lots of people?

Can anyone help?

Thank you
 

Werfetter

Senior Member
Joined
Jan 29, 2010
Messages
859
Hi

I recently moved into a new place with a friend. There is a line currently active with an Internet Solutions package on it. We want our own 20/20 package but are unable to cancel this one to replace it and activate our own.

The problem is that the previous tenant was with Webafrica and cancelled it a few months ago, so am not sure where this Internet Solutions comes in unless it was the previous previous tenant, but then how would the previous tenant have activated the Webafrica package over the IS one?

Surely this happens to lots of people?

Can anyone help?

Thank you
Free internet woohoo!
 
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