"Help me fix my internet" report tool

Hi Zertop, thanks for this great tool! Could you have a look at these results please and let me know what your expert opinion is? My line recently(last week) got upgraded to 10m from 4m but something is wrong with performance/speed and I need to know if it is the ISP or my line. (I have upgraded my account to 10m and it is supposed to be unshaped)

Local Tracert

Tracing route to news24.co.za [41.86.110.143]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms Billion.400G [10.0.0.2]
2 9 ms 9 ms 9 ms 105-236-13-65-esr-lo.mtnbusiness.co.za [105.236.13.65]
3 11 ms 11 ms 11 ms ipc-recieve-rb-3a.za.mtnbusiness.net [41.181.178.77]
4 13 ms * * rb-cr-1.za--rb-dca-1.za-a.mtnns.net [196.44.0.146]
5 12 ms 12 ms 33 ms jh-cr-2.za--rb-cr-1.za-a.mtnns.net [196.44.31.95]
6 18 ms 69 ms 11 ms qux-jh-dca-2.za-b.za.mtnbusiness.net [41.181.165.115]
7 * * 13 ms jh-pr-1.za--jh-cr-2.za.mtnns.net [196.44.0.222]
8 * 13 ms 12 ms postfix.wipronet.co.za [196.22.161.133]
9 40 ms 39 ms 39 ms tengig-0-7-0-3-vic-p-1.mweb.co.za [197.80.7.1]
10 37 ms 39 ms 39 ms tengig-0-0-0-0-cpt-p-2.mweb.co.za [197.84.4.46]
11 35 ms 34 ms 35 ms vl-11-cpt-hscore-1.mweb.co.za [197.84.5.238]
12 40 ms 38 ms 37 ms 196.28.178.66
13 48 ms 51 ms 46 ms gig5-1-cpt-opt-65-1.optinet.net [196.41.133.234]
14 39 ms 38 ms 38 ms OPTI-CPT-N1-Hosting.optinet.net [197.84.196.6]
15 39 ms 39 ms 39 ms 197-84-208-146.cpt.mweb.co.za [197.84.208.146]
16 38 ms 37 ms 38 ms 41-86-110-143.mweb.co.za [41.86.110.143]

Trace complete.

International Tracert

Tracing route to thinkbroadband.com [80.249.99.130]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms Billion.400G [10.0.0.2]
2 9 ms 9 ms 9 ms 105-236-13-65-esr-lo.mtnbusiness.co.za [105.236.13.65]
3 11 ms 11 ms 11 ms ipc-recieve-rb-2a.za.mtnbusiness.net [41.181.178.65]
4 56 ms 74 ms 59 ms rb-cr-1.za--rb-dca-1.za-a.mtnns.net [196.44.0.146]
5 12 ms 12 ms 12 ms jh-cr-2.za--rb-cr-1.za-a.mtnns.net [196.44.31.95]
6 11 ms 12 ms 11 ms qux-jh-dca-2.za-b.za.mtnbusiness.net [41.181.165.115]
7 209 ms 209 ms 208 ms ls-cr-2.uk--rb-cr-1.za.mtnns.net [196.44.31.114]
8 208 ms 208 ms 208 ms ls-cr-1.uk--ls-cr-2.uk-a.mtnns.net [196.44.31.156]
9 195 ms 194 ms 194 ms ls-pr-1.uk--ls-cr-1.uk-a.mtn.net [209.212.111.83]
10 208 ms 208 ms 208 ms linx-gw1.thn.ncuk.net [195.66.224.240]
11 192 ms 192 ms 192 ms te2-1-9.star10g.bdr-rt3.thdo.ncuk.net [80.249.97.17]
12 210 ms 208 ms 209 ms te1-1-1-31.core-rs2.thdo.ncuk.net [80.249.97.85]
13 209 ms 208 ms 209 ms www.thinkbroadband.com [80.249.99.130]

Trace complete.

International Speedtest
Downloaded 20.0 megabytes in 6:22 seconds. (53.60 KB/s)

Local Speedtest
Downloaded 15.6 megabytes in 35 seconds. (451.89 KB/s)




Test End Timestamp
2014-06-23 11:27:41,47

Ping results for last hop before account switches to ISP's hardware (Hop 2 on Tracert)

Pinging 105.236.13.65 with 32 bytes of data:
Reply from 105.236.13.65: bytes=32 time=11ms TTL=254
Request timed out.
Reply from 105.236.13.65: bytes=32 time=11ms TTL=254
Reply from 105.236.13.65: bytes=32 time=12ms TTL=254
Reply from 105.236.13.65: bytes=32 time=11ms TTL=254
Reply from 105.236.13.65: bytes=32 time=12ms TTL=254
Reply from 105.236.13.65: bytes=32 time=11ms TTL=254
Reply from 105.236.13.65: bytes=32 time=11ms TTL=254
Reply from 105.236.13.65: bytes=32 time=11ms TTL=254
Reply from 105.236.13.65: bytes=32 time=12ms TTL=254
Reply from 105.236.13.65: bytes=32 time=12ms TTL=254
Reply from 105.236.13.65: bytes=32 time=12ms TTL=254
Reply from 105.236.13.65: bytes=32 time=11ms TTL=254
Reply from 105.236.13.65: bytes=32 time=11ms TTL=254
Reply from 105.236.13.65: bytes=32 time=11ms TTL=254
Reply from 105.236.13.65: bytes=32 time=11ms TTL=254
Reply from 105.236.13.65: bytes=32 time=11ms TTL=254
Reply from 105.236.13.65: bytes=32 time=11ms TTL=254
Reply from 105.236.13.65: bytes=32 time=11ms TTL=254
Reply from 105.236.13.65: bytes=32 time=11ms TTL=254
Reply from 105.236.13.65: bytes=32 time=11ms TTL=254
Reply from 105.236.13.65: bytes=32 time=12ms TTL=254
Reply from 105.236.13.65: bytes=32 time=11ms TTL=254
Reply from 105.236.13.65: bytes=32 time=15ms TTL=254
Reply from 105.236.13.65: bytes=32 time=11ms TTL=254
Reply from 105.236.13.65: bytes=32 time=12ms TTL=254
Reply from 105.236.13.65: bytes=32 time=11ms TTL=254
Reply from 105.236.13.65: bytes=32 time=12ms TTL=254
Reply from 105.236.13.65: bytes=32 time=12ms TTL=254
Reply from 105.236.13.65: bytes=32 time=11ms TTL=254

Ping statistics for 105.236.13.65:
Packets: Sent = 30, Received = 29, Lost = 1 (3% loss),
Approximate round trip times in milli-seconds:
Minimum = 11ms, Maximum = 15ms, Average = 11ms

2014-06-23 11:15:04,30
 
Rohan said:
Hi Zertop, thanks for this great tool! Could you have a look at these results please and let me know what your expert opinion is? My line recently(last week) got upgraded to 10m from 4m but something is wrong with performance/speed and I need to know if it is the ISP or my line. (I have upgraded my account to 10m and it is supposed to be unshaped)

/snip/
Click to expand...

Heyo!

It doesn't look like this is a line issue from the results :) Which is a good thing! But it seems that the errors start while on your ISP (Presumably Afrihost?). Could you run the following for me please. Just place it into an empty folder and attach the generated results.txt file once completed (might take quite a while). Please either attach the file or upload the contents to pastebin.com :)

http://zertop.com/temp/rohan.zip

Z
 
Zertop said:
Heyo!

It doesn't look like this is a line issue from the results :) Which is a good thing! But it seems that the errors start while on your ISP (Presumably Afrihost?). Could you run the following for me please. Just place it into an empty folder and attach the generated results.txt file once completed (might take quite a while). Please either attach the file or upload the contents to pastebin.com :)

http://zertop.com/temp/rohan.zip

Z
Click to expand...
Hi

the test only does 1 tracert:

inging google.co.za [173.194.34.87] with 32 bytes of data:
Reply from 173.194.34.87: bytes=32 time=211ms TTL=51
Reply from 173.194.34.87: bytes=32 time=211ms TTL=51
Reply from 173.194.34.87: bytes=32 time=211ms TTL=51
Reply from 173.194.34.87: bytes=32 time=212ms TTL=51

Ping statistics for 173.194.34.87:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 211ms, Maximum = 212ms, Average = 211ms
 
Rohan said:
Hi

the test only does 1 tracert:

inging google.co.za [173.194.34.87] with 32 bytes of data:
Reply from 173.194.34.87: bytes=32 time=211ms TTL=51
Reply from 173.194.34.87: bytes=32 time=211ms TTL=51
Reply from 173.194.34.87: bytes=32 time=211ms TTL=51
Reply from 173.194.34.87: bytes=32 time=212ms TTL=51

Ping statistics for 173.194.34.87:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 211ms, Maximum = 212ms, Average = 211ms
Click to expand...

Aah damn,

I was testing, and forgot to change the IP x_x

Try re-downloading please:)
Z
 
Zertop said:
Hmm..

Seems about a 10% Packet loss :/ (Indicates some form of line issue) How does the line perform when using a different ISP?

Z :)
Click to expand...

It seems to be performing badly on a capped web africa 2gb account as well. Trying to do a speed test but it just gets stuck while doing it. Webpages are crawling. I tested with it previously and it seemed to be performing well but it has has gone bad as well.
Web Afica capped account
ertop's "Is it my Line" Results
Basic Report:
Your average ping was 23ms
Your maximum ping was 79ms

Looking at your average ping, your line seems to be running perfectly :-)
Looking at your maximum ping, however, it seems as though there could be a slight intermittant issue on the line. If required, please post the results to a forum post.

Detailed Report
Ping results for last hop before account switches to ISP's hardware (Hop 2 on Tracert)

Pinging 196.38.73.113 with 32 bytes of data:
Reply from 196.38.73.113: bytes=32 time=79ms TTL=251
Reply from 196.38.73.113: bytes=32 time=54ms TTL=251
Reply from 196.38.73.113: bytes=32 time=11ms TTL=251
Reply from 196.38.73.113: bytes=32 time=15ms TTL=251
Reply from 196.38.73.113: bytes=32 time=12ms TTL=251
Reply from 196.38.73.113: bytes=32 time=13ms TTL=251
Reply from 196.38.73.113: bytes=32 time=12ms TTL=251
Reply from 196.38.73.113: bytes=32 time=12ms TTL=251
Reply from 196.38.73.113: bytes=32 time=18ms TTL=251
Reply from 196.38.73.113: bytes=32 time=33ms TTL=251
Reply from 196.38.73.113: bytes=32 time=28ms TTL=251
Reply from 196.38.73.113: bytes=32 time=16ms TTL=251
Reply from 196.38.73.113: bytes=32 time=11ms TTL=251
Reply from 196.38.73.113: bytes=32 time=11ms TTL=251
Reply from 196.38.73.113: bytes=32 time=12ms TTL=251
Reply from 196.38.73.113: bytes=32 time=60ms TTL=251
Reply from 196.38.73.113: bytes=32 time=28ms TTL=251
Reply from 196.38.73.113: bytes=32 time=51ms TTL=251
Reply from 196.38.73.113: bytes=32 time=24ms TTL=251
Request timed out.
Reply from 196.38.73.113: bytes=32 time=44ms TTL=251
Reply from 196.38.73.113: bytes=32 time=25ms TTL=251
Reply from 196.38.73.113: bytes=32 time=11ms TTL=251
Reply from 196.38.73.113: bytes=32 time=17ms TTL=251
Reply from 196.38.73.113: bytes=32 time=11ms TTL=251
Reply from 196.38.73.113: bytes=32 time=11ms TTL=251
Reply from 196.38.73.113: bytes=32 time=14ms TTL=251
Reply from 196.38.73.113: bytes=32 time=12ms TTL=251
Reply from 196.38.73.113: bytes=32 time=16ms TTL=251
Reply from 196.38.73.113: bytes=32 time=15ms TTL=251

Ping statistics for 196.38.73.113:
Packets: Sent = 30, Received = 29, Lost = 1 (3% loss),
Approximate round trip times in milli-seconds:
Minimum = 11ms, Maximum = 79ms, Average = 23ms
 
Last edited:
Rohan said:
Web Afica capped account
ertop's "Is it my Line" Results
Basic Report:
Your average ping was 23ms
Your maximum ping was 79ms

Looking at your average ping, your line seems to be running perfectly :-)
Looking at your maximum ping, however, it seems as though there could be a slight intermittant issue on the line. If required, please post the results to a forum post.

Detailed Report
Ping results for last hop before account switches to ISP's hardware (Hop 2 on Tracert)

Pinging 196.38.73.113 with 32 bytes of data:
Reply from 196.38.73.113: bytes=32 time=79ms TTL=251
Reply from 196.38.73.113: bytes=32 time=54ms TTL=251
Reply from 196.38.73.113: bytes=32 time=11ms TTL=251
Reply from 196.38.73.113: bytes=32 time=15ms TTL=251
Reply from 196.38.73.113: bytes=32 time=12ms TTL=251
Reply from 196.38.73.113: bytes=32 time=13ms TTL=251
Reply from 196.38.73.113: bytes=32 time=12ms TTL=251
Reply from 196.38.73.113: bytes=32 time=12ms TTL=251
Reply from 196.38.73.113: bytes=32 time=18ms TTL=251
Reply from 196.38.73.113: bytes=32 time=33ms TTL=251
Reply from 196.38.73.113: bytes=32 time=28ms TTL=251
Reply from 196.38.73.113: bytes=32 time=16ms TTL=251
Reply from 196.38.73.113: bytes=32 time=11ms TTL=251
Reply from 196.38.73.113: bytes=32 time=11ms TTL=251
Reply from 196.38.73.113: bytes=32 time=12ms TTL=251
Reply from 196.38.73.113: bytes=32 time=60ms TTL=251
Reply from 196.38.73.113: bytes=32 time=28ms TTL=251
Reply from 196.38.73.113: bytes=32 time=51ms TTL=251
Reply from 196.38.73.113: bytes=32 time=24ms TTL=251
Request timed out.
Reply from 196.38.73.113: bytes=32 time=44ms TTL=251
Reply from 196.38.73.113: bytes=32 time=25ms TTL=251
Reply from 196.38.73.113: bytes=32 time=11ms TTL=251
Reply from 196.38.73.113: bytes=32 time=17ms TTL=251
Reply from 196.38.73.113: bytes=32 time=11ms TTL=251
Reply from 196.38.73.113: bytes=32 time=11ms TTL=251
Reply from 196.38.73.113: bytes=32 time=14ms TTL=251
Reply from 196.38.73.113: bytes=32 time=12ms TTL=251
Reply from 196.38.73.113: bytes=32 time=16ms TTL=251
Reply from 196.38.73.113: bytes=32 time=15ms TTL=251

Ping statistics for 196.38.73.113:
Packets: Sent = 30, Received = 29, Lost = 1 (3% loss),
Approximate round trip times in milli-seconds:
Minimum = 11ms, Maximum = 79ms, Average = 23ms
Click to expand...

Looks the same :/

Your best bet would be to report an exchange/line issue for high pings and packet loss :)

Z
 
Thanks Zertop, will report it to Telkom.
BTW speed test on Web Africa finally completed:

Last Result:
Download Speed: 212 kbps (26.5 KB/sec transfer rate)
Upload Speed: 619 kbps (77.4 KB/sec transfer rate)
Latency: 58 ms
6/23/2014 2:17:11 PM

The only thing that confuses me is if I load up the Telkom guest account and do a speed test - everything seems fine:

Download Speed: 8539 kbps (1067.4 KB/sec transfer rate)
Upload Speed: 843 kbps (105.4 KB/sec transfer rate)
Latency: 19 ms
6/23/2014 2:20:53 PM
 
Last edited:
Rohan said:
Thanks Zertop, will report it to Telkom.
BTW speed test on Web Africa finally completed:

Last Result:
Download Speed: 212 kbps (26.5 KB/sec transfer rate)
Upload Speed: 619 kbps (77.4 KB/sec transfer rate)
Latency: 58 ms
6/23/2014 2:17:11 PM

The only thing that confuses me is if I load up the Telkom guest account and do a speed test - everything seems fine:

Download Speed: 8539 kbps (1067.4 KB/sec transfer rate)
Upload Speed: 843 kbps (105.4 KB/sec transfer rate)
Latency: 19 ms
6/23/2014 2:20:53 PM
Click to expand...

Whoops missed this post completely!

If the telkom guest account is working fine - that points to an ISP issue o_O (which completely contradicts the results before :D )

Z
 
Zertop said:
Whoops missed this post completely!

If the telkom guest account is working fine - that points to an ISP issue o_O (which completely contradicts the results before :D )

Z
Click to expand...

Np Zertop! At around 4pm my internet suddenly started flying...I am convinced it's an ISP issue - problem is that Afrihost says it's telkom and telkom says it's afrihost. (I logged tickets with both). Any way, thanks for helping us out here on the forums I am sure everyone appreciates it :)
 
Rohan said:
Np Zertop! At around 4pm my internet suddenly started flying...I am convinced it's an ISP issue - problem is that Afrihost says it's telkom and telkom says it's afrihost. (I logged tickets with both). Any way, thanks for helping us out here on the forums I am sure everyone appreciates it :)
Click to expand...

Okay :D Well the best thing would be to keep communicating with them until you get your answer :P

No problem, always happy to help :)

Z
 
Cape town line flapping?

Hi Zertop

Great program, thanks for all your work :)

Down in Cape town and my bro-in-law complains of 'line flapping'.
Is this the case? He's on Telkom 4 meg capped.
"
Local Tracert

Tracing route to news24.co.za [41.86.110.143]
over a maximum of 30 hops:

1 6 ms 2 ms 1 ms 10.0.0.2
2 8 ms 8 ms 7 ms ti-224-96-01.telkomadsl.co.za [105.224.96.1]
3 13 ms 11 ms 14 ms ti-226-0-22.telkomadsl.co.za [105.226.0.22]
4 11 ms 10 ms 10 ms ti-226-0-57.telkomadsl.co.za [105.226.0.57]
5 10 ms 16 ms 9 ms 165.165.214.213
6 11 ms 11 ms 9 ms 196.43.11.234
7 10 ms 10 ms 10 ms 196.43.25.206
8 12 ms 14 ms 11 ms gigabitethernet1-1-1.cpt-pr-1.mweb.co.za

[197.84.4.22]
9 16 ms 15 ms 14 ms tengig-0-0-0-1-cpt-p-1.mweb.co.za [197.84.7.1]
10 12 ms 15 ms 11 ms vl-12-cpt-hscore-2.mweb.co.za [197.84.5.254]
11 11 ms 11 ms 12 ms vp-02-14.bb.ctn.c27.za.net [196.28.178.70]
12 16 ms 11 ms 11 ms gig5-2-cpt-opt-65-1.optinet.net [196.41.133.166]
13 11 ms 11 ms 15 ms OPTI-CPT-N1-Hosting.optinet.net

[197.84.196.6]
14 19 ms 17 ms 20 ms 197-84-208-146.cpt.mweb.co.za

[197.84.208.146]
15 13 ms 11 ms 11 ms 41-86-110-143.mweb.co.za [41.86.110.143]

Trace complete.

International Tracert

Tracing route to thinkbroadband.com [80.249.99.130]
over a maximum of 30 hops:

1 1 ms 1 ms 1 ms 10.0.0.2
2 8 ms 8 ms 9 ms ti-224-96-01.telkomadsl.co.za [105.224.96.1]
3 13 ms 11 ms 23 ms ti-226-0-22.telkomadsl.co.za [105.226.0.22]
4 71 ms 22 ms 11 ms ti-226-0-57.telkomadsl.co.za [105.226.0.57]
5 14 ms 10 ms 14 ms 165.165.214.213
6 33 ms 33 ms 32 ms nngy-ip-hsll-1-gig-4-0-0.telkom-ipnet.co.za

[196.43.51.254]
7 122 ms 121 ms 122 ms if-3-0-1.core1.COV-Cochin.as6453.net

[116.0.85.1]
8 157 ms 159 ms 157 ms if-14-0-0.core2.MLV-Mumbai.as6453.net

[209.58.105.37]
9 166 ms 157 ms 158 ms if-13-0-0.core1.MLV-Mumbai.as6453.net

[209.58.105.41]
10 280 ms 260 ms 275 ms if-1-2-1-0.tcore1.MLV-Mumbai.as6453.net

[209.58.105.226]
11 * * 426 ms if-9-5.tcore1.WYN-Marseille.as6453.net

[80.231.217.17]
12 429 ms 433 ms 429 ms if-8-1600.tcore1.PYE-Paris.as6453.net

[80.231.217.6]
13 262 ms 264 ms 262 ms if-2-2.tcore1.PVU-Paris.as6453.net

[80.231.154.17]
14 233 ms 234 ms 234 ms 80.231.153.66
15 234 ms 234 ms 234 ms vlan90.csw4.Paris1.Level3.net [4.69.168.254]
16 230 ms 230 ms 230 ms ae-91-91.ebr1.Paris1.Level3.net [4.69.161.89]
17 234 ms 240 ms 233 ms ae-44-44.ebr2.London2.Level3.net

[4.69.159.93]
18 231 ms 232 ms 232 ms ae-102-102.ebr1.London2.Level3.net

[4.69.159.101]
19 230 ms 229 ms 228 ms ae-46-46.ebr1.London15.Level3.net

[4.69.159.70]
20 231 ms 231 ms 232 ms ae-117-3503.edge3.London15.Level3.net

[4.69.167.82]
21 232 ms 231 ms 231 ms BYTEMARK-CO.edge3.London15.Level3.net

[212.187.193.10]
22 226 ms 227 ms 226 ms te2-1-9.star10g.bdr-rt3.thdo.ncuk.net

[80.249.97.17]
23 237 ms 233 ms 239 ms te1-1-1-31.core-rs2.thdo.ncuk.net

[80.249.97.85]
24 238 ms 247 ms 282 ms www.thinkbroadband.com [80.249.99.130]

Trace complete.

International Speedtest
Downloaded 20.0 megabytes in 51 seconds. (394.42 KB/s)

Local Speedtest
Downloaded 15.6 megabytes in 23 seconds. (694.05 KB/s)




Test End Timestamp
2014/06/24 17:22:23.47
 
titeroper said:
Hi Zertop

Great program, thanks for all your work :)

Down in Cape town and my bro-in-law complains of 'line flapping'.
Is this the case? He's on Telkom 4 meg capped.
"
Local Tracert

Tracing route to news24.co.za [41.86.110.143]
over a maximum of 30 hops:

1 6 ms 2 ms 1 ms 10.0.0.2
2 8 ms 8 ms 7 ms ti-224-96-01.telkomadsl.co.za [105.224.96.1]
3 13 ms 11 ms 14 ms ti-226-0-22.telkomadsl.co.za [105.226.0.22]
4 11 ms 10 ms 10 ms ti-226-0-57.telkomadsl.co.za [105.226.0.57]
5 10 ms 16 ms 9 ms 165.165.214.213
6 11 ms 11 ms 9 ms 196.43.11.234
7 10 ms 10 ms 10 ms 196.43.25.206
8 12 ms 14 ms 11 ms gigabitethernet1-1-1.cpt-pr-1.mweb.co.za

[197.84.4.22]
9 16 ms 15 ms 14 ms tengig-0-0-0-1-cpt-p-1.mweb.co.za [197.84.7.1]
10 12 ms 15 ms 11 ms vl-12-cpt-hscore-2.mweb.co.za [197.84.5.254]
11 11 ms 11 ms 12 ms vp-02-14.bb.ctn.c27.za.net [196.28.178.70]
12 16 ms 11 ms 11 ms gig5-2-cpt-opt-65-1.optinet.net [196.41.133.166]
13 11 ms 11 ms 15 ms OPTI-CPT-N1-Hosting.optinet.net

[197.84.196.6]
14 19 ms 17 ms 20 ms 197-84-208-146.cpt.mweb.co.za

[197.84.208.146]
15 13 ms 11 ms 11 ms 41-86-110-143.mweb.co.za [41.86.110.143]

Trace complete.

International Tracert

Tracing route to thinkbroadband.com [80.249.99.130]
over a maximum of 30 hops:

1 1 ms 1 ms 1 ms 10.0.0.2
2 8 ms 8 ms 9 ms ti-224-96-01.telkomadsl.co.za [105.224.96.1]
3 13 ms 11 ms 23 ms ti-226-0-22.telkomadsl.co.za [105.226.0.22]
4 71 ms 22 ms 11 ms ti-226-0-57.telkomadsl.co.za [105.226.0.57]
5 14 ms 10 ms 14 ms 165.165.214.213
6 33 ms 33 ms 32 ms nngy-ip-hsll-1-gig-4-0-0.telkom-ipnet.co.za

[196.43.51.254]
7 122 ms 121 ms 122 ms if-3-0-1.core1.COV-Cochin.as6453.net

[116.0.85.1]
8 157 ms 159 ms 157 ms if-14-0-0.core2.MLV-Mumbai.as6453.net

[209.58.105.37]
9 166 ms 157 ms 158 ms if-13-0-0.core1.MLV-Mumbai.as6453.net

[209.58.105.41]
10 280 ms 260 ms 275 ms if-1-2-1-0.tcore1.MLV-Mumbai.as6453.net

[209.58.105.226]
11 * * 426 ms if-9-5.tcore1.WYN-Marseille.as6453.net

[80.231.217.17]
12 429 ms 433 ms 429 ms if-8-1600.tcore1.PYE-Paris.as6453.net

[80.231.217.6]
13 262 ms 264 ms 262 ms if-2-2.tcore1.PVU-Paris.as6453.net

[80.231.154.17]
14 233 ms 234 ms 234 ms 80.231.153.66
15 234 ms 234 ms 234 ms vlan90.csw4.Paris1.Level3.net [4.69.168.254]
16 230 ms 230 ms 230 ms ae-91-91.ebr1.Paris1.Level3.net [4.69.161.89]
17 234 ms 240 ms 233 ms ae-44-44.ebr2.London2.Level3.net

[4.69.159.93]
18 231 ms 232 ms 232 ms ae-102-102.ebr1.London2.Level3.net

[4.69.159.101]
19 230 ms 229 ms 228 ms ae-46-46.ebr1.London15.Level3.net

[4.69.159.70]
20 231 ms 231 ms 232 ms ae-117-3503.edge3.London15.Level3.net

[4.69.167.82]
21 232 ms 231 ms 231 ms BYTEMARK-CO.edge3.London15.Level3.net

[212.187.193.10]
22 226 ms 227 ms 226 ms te2-1-9.star10g.bdr-rt3.thdo.ncuk.net

[80.249.97.17]
23 237 ms 233 ms 239 ms te1-1-1-31.core-rs2.thdo.ncuk.net

[80.249.97.85]
24 238 ms 247 ms 282 ms www.thinkbroadband.com [80.249.99.130]

Trace complete.

International Speedtest
Downloaded 20.0 megabytes in 51 seconds. (394.42 KB/s)

Local Speedtest
Downloaded 15.6 megabytes in 23 seconds. (694.05 KB/s)




Test End Timestamp
2014/06/24 17:22:23.47
Click to expand...

Looks fine to me (line wise). Please would you ask him to run my second tool in my sig :) You can post the results here :D

Z
 
Thanks Z

So far results txt is giving the following (Am I too early to report here, is there a finished prompt? :))

Pinging 105.236.13.65 with 32 bytes of data:
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Ad nauseam :)

I see that speedtest local results are almost 9 mbps down on average for CPT and JHB, but drop down to 0,5 mbps for international.
So this must be the culprit.
Must I ask Telkom for port reset?
Funny thing is, they are only paying for a 4 meg line...and get 10 mbps local speed according to ADSL tracker and these results:confused:
Should I request Telkom to lower the line speed on the profile back down to 4 mbps? Just kidding :)
Thanks
 
titeroper said:
Thanks Z

So far results txt is giving the following (Am I too early to report here, is there a finished prompt? :))

Pinging 105.236.13.65 with 32 bytes of data:
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Ad nauseam :)

I see that speedtest local results are almost 9 mbps down on average for CPT and JHB, but drop down to 0,5 mbps for international.
So this must be the culprit.
Must I ask Telkom for port reset?
Funny thing is, they are only paying for a 4 meg line...and get 10 mbps local speed according to ADSL tracker and these results:confused:
Should I request Telkom to lower the line speed on the profile back down to 4 mbps? Just kidding :)
Thanks
Click to expand...

Uhm... yea maybe theres an issue with the account :/

Line shouldnt be timing out though - but that's probably a firewall blocking it. Cant see much wrong with the line.

Z
 
WA 10 meg capped account

Things running very slow

Local Tracert

Tracing route to news24.co.za [41.86.110.143]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 10.0.0.2
2 7 ms 6 ms 6 ms 196-210-109-1.dynamic.isadsl.co.za [196.210.109.1]
3 8 ms 9 ms 8 ms cdsl2-umh-gi0-0-0-3202.ip.isnet.net [196.38.74.233]
4 8 ms 8 ms 8 ms cdsl2-umh-bd150.ip.isnet.net [196.26.210.196]
5 9 ms 9 ms 8 ms mi-za-umh-p7-ten-0-0-0-1.ip.isnet.net [168.209.93.203]
6 22 ms 22 ms 20 ms 168.209.218.40
7 19 ms 19 ms 18 ms core2a-bry-gi1-0-0.ip.isnet.net [168.209.218.2]
8 19 ms 20 ms 20 ms 168.209.100.205
9 18 ms 19 ms 19 ms 168.209.1.170
10 23 ms 22 ms 21 ms mweb-1.jinx.net.za [196.223.14.25]
11 48 ms 45 ms * tengig-0-0-0-3-vic-p-2.mweb.co.za [197.80.7.34]
12 42 ms 43 ms 49 ms tengig-0-0-0-0-cpt-p-1.mweb.co.za [197.84.4.34]
13 39 ms 39 ms 40 ms vl-11-cpt-hscore-1.mweb.co.za [197.84.5.238]
14 40 ms 69 ms 40 ms 196.28.178.66
15 42 ms 53 ms 40 ms gig5-1-cpt-opt-65-1.optinet.net [196.41.133.234]
16 40 ms 40 ms 39 ms OPTI-CPT-N1-Hosting.optinet.net [197.84.196.6]
17 41 ms 43 ms 40 ms 197-84-208-146.cpt.mweb.co.za [197.84.208.146]
18 40 ms 43 ms 40 ms news24.co.za [41.86.110.143]

Trace complete.

International Tracert

Tracing route to thinkbroadband.com [80.249.99.130]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 10.0.0.2
2 7 ms 6 ms 7 ms 196-210-109-1.dynamic.isadsl.co.za [196.210.109.1]
3 8 ms 9 ms 8 ms cdsl2-umh-gi0-0-0-3202.ip.isnet.net [196.38.74.233]
4 8 ms 9 ms 8 ms 196.26.210.204
5 18 ms 20 ms 18 ms 196.38.74.178
6 48 ms 21 ms 19 ms core1b-pkl-te0-0-0-0.ip.isnet.net [196.26.0.62]
7 191 ms 190 ms 192 ms 168.209.246.66
8 189 ms 188 ms 185 ms linx-gw2.thdo.ncuk.net [195.66.236.240]
9 185 ms 186 ms 184 ms te1-1-1-31.core-rs2.thdo.ncuk.net [80.249.97.85]
10 185 ms 185 ms 184 ms thinkbroadband.com [80.249.99.130]

Trace complete.

International Speedtest

Local Speedtest
Downloaded 15.6 megabytes in 1:16 seconds. (210.42 KB/s)




Test End Timestamp
2014/07/09 9:36:10.78
 
Zertop said:
Hey Everyone!

Ive created a tool to help people run diagnostics on their internet. Basically, it runs an International and Local Speedtest as well as an International and Local tracert. The speedtests use a freely available tool called "axel" to run an accelerated download (http://freecode.com/projects/axel). In my opinion, this is the best way to get an accurate download reading. The script downloads randomly generated zip files, which are deleted as soon as they are finished downloading :D. If you have any other suggestions, PM me and I will see what I can do :)

Running it once will give you everything you need to post on the forum. It is not something that needs to be installed - you just download and run. You can either run the EXE version, which just extracts and runs the ZIP version from temp, or run the ZIP Version, which requires you to open the bat file.

I have also created a "Is it my Line?" Tool, which pings the last hop on Telkom's network in order to see whether there is an exchange/line fault or an ISP issue. Please find that tool HERE

I am very strict with regards to malware, and will never distribute something that potentially has any form of harmful file attached to it. You are free to test the downloads yourself, but I assure you, there is nothing malicious inside the file.
Virustotal: https://www.virustotal.com/en/file/...6fb77fcf0fa53486afdf85b9/analysis/1385029491/

Z

DOWNLOADS
EXE (Easy) - http://zertop.com/files/DiagnosticsTool/Windows/Current/diagnostics.exe
ZIP (Advanced-ish) - http://zertop.com/files/DiagnosticsTool/Windows/Current/diagnostics.zip
Click to expand...

Great Tool, Thank You !
 
Strange diagnostics.exe keeps being deleted once downloaded..
Stupid Symantec just wipes it without restore option...
:mad:

Code: 
Local Tracert 

Tracing route to news24.co.za [41.86.110.143]
over a maximum of 30 hops:

  5     1 ms     1 ms     1 ms  jb-id-msc-mx-ia.ensync.net [41.189.95.1] 
  6     1 ms     1 ms     2 ms  jb-id-msc-mx-to-ens001-internet-customer-p2p.africainx.net [41.66.132.25] 
  7     2 ms     2 ms     2 ms  mweb.jb1.napafrica.net [196.46.25.145] 
  8    27 ms    27 ms    27 ms  tengig-0-0-0-3-vic-p-1.mweb.co.za [197.80.7.65] 
  9    29 ms    27 ms    27 ms  tengig-0-0-0-0-cpt-p-2.mweb.co.za [197.84.4.46] 
 10    24 ms    23 ms    23 ms  vl-11-cpt-hscore-1.mweb.co.za [197.84.5.238] 
 11    43 ms    24 ms    24 ms  196.28.178.66 
 12    24 ms    24 ms    24 ms  gig5-1-cpt-opt-65-1.optinet.net [196.41.133.234] 
 13    25 ms    24 ms    24 ms  OPTI-CPT-N1-Hosting.optinet.net [197.84.196.6] 
 14    24 ms    24 ms    24 ms  197-84-208-146.cpt.mweb.co.za [197.84.208.146] 
 15    25 ms    24 ms    24 ms  41-86-110-143.mweb.co.za [41.86.110.143] 

Trace complete.
  
International Tracert 

Tracing route to thinkbroadband.com [80.249.99.130]
over a maximum of 30 hops:

  5     1 ms     1 ms     1 ms  jb-id-msc-mx-ia.ensync.net [41.189.95.1] 
  6     1 ms     1 ms     1 ms  jb-id-msc-mx-to-ens001-internet-customer-p2p.africainx.net [41.66.132.25] 
  7   178 ms   171 ms   173 ms  CORE.GB-LD-GS-DCE-1.TO.GB-LD-TE-DCE-1.ABOVENET.P2P.10G.gb.africainx.net [41.84.12.126] 
  8   180 ms   167 ms   175 ms  xe-8-1-0.edge3.London15.Level3.net [212.187.195.1] 
  9   167 ms   166 ms   168 ms  BYTEMARK-CO.edge3.London15.Level3.net [212.187.193.10] 
 10   168 ms   196 ms   194 ms  te2-1-9.star10g.bdr-rt3.thdo.ncuk.net [80.249.97.17] 
 11   170 ms   173 ms   167 ms  te1-1-1-31.core-rs2.thdo.ncuk.net [80.249.97.85] 
 12   196 ms   198 ms   201 ms  www.thinkbroadband.com [80.249.99.130]

Trace complete.

International Speedtest

Local Speedtest 
Downloaded 4000.0 kilobytes in 1 second. (2547.77 KB/s)

Test End Timestamp 
2014/09/09 11:46:25.30

Work line is speedy :p
 
I have a 4/10MB Line with Telkom, syncing at 6meg and have an uncapped unshaped 4 meg account

Local Tracert

Tracing route to news24.co.za [41.86.110.143]
over a maximum of 30 hops:

4 48 ms 9 ms 9 ms ipc-recieve-jh-2a.za.mtnbusiness.net [41.181.178.17]
5 53 ms 9 ms 9 ms qux-jh-dca-2.za-b.za.mtnbusiness.net [41.181.165.115]
6 9 ms 8 ms 8 ms jh-dca-2.za--qux-q.za.mtnbusiness.net [196.31.180.4]
7 9 ms 10 ms 9 ms 41.181.180.10
8 10 ms 9 ms 10 ms 196.44.0.72
9 29 ms 12 ms 12 ms postfix.wipronet.co.za [196.22.161.133]
10 33 ms 35 ms 34 ms tengig-0-0-0-3-vic-p-2.mweb.co.za [197.80.7.34]
11 33 ms 35 ms 35 ms tengig-0-0-0-0-cpt-p-1.mweb.co.za [197.84.4.34]
12 31 ms 30 ms 30 ms vl-12-cpt-hscore-2.mweb.co.za [197.84.5.254]
13 31 ms 31 ms 31 ms vp-02-14.bb.ctn.c27.za.net [196.28.178.70]
14 32 ms 32 ms 32 ms gig5-2-cpt-opt-65-1.optinet.net [196.41.133.166]
15 31 ms 31 ms 31 ms OPTI-CPT-N1-Hosting.optinet.net [197.84.196.6]
16 34 ms 32 ms 32 ms 197-84-208-146.cpt.mweb.co.za [197.84.208.146]
17 32 ms 31 ms 31 ms 41-86-110-143.mweb.co.za [41.86.110.143]

Trace complete.

International Tracert

Tracing route to thinkbroadband.com [80.249.99.130]
over a maximum of 30 hops:

4 9 ms 9 ms 10 ms ipc-recieve-jh-1a.za.mtnbusiness.net [41.181.178.5]
5 9 ms 9 ms 8 ms qux-jh-dca-2.za-b.za.mtnbusiness.net [41.181.165.115]
6 9 ms 9 ms 9 ms jh-dca-2.za--qux-q.za.mtnbusiness.net [196.31.180.4]
7 207 ms 207 ms 207 ms 41.181.180.10
8 207 ms 206 ms 256 ms ls-cr-2.uk--rb-cr-1.za.mtnns.net [196.44.31.114]
9 206 ms 232 ms 207 ms ls-cr-1.uk--ls-cr-2.uk-a.mtnns.net [196.44.31.156]
10 190 ms 198 ms 190 ms ls-pr-1.uk--ls-cr-1.uk-a.mtn.net [209.212.111.83]
11 331 ms 230 ms 209 ms linx-gw1.thn.ncuk.net [195.66.224.240]
12 209 ms 209 ms 228 ms te2-1-9.star10g.bdr-rt3.thdo.ncuk.net [80.249.97.17]
13 192 ms 195 ms 191 ms te1-1-1-31.core-rs2.thdo.ncuk.net [80.249.97.85]
14 193 ms 190 ms 191 ms www.thinkbroadband.com [80.249.99.130]

Trace complete.

International Speedtest
Downloaded 20.0 megabytes in 1:46 seconds. (192.57 KB/s)

Local Speedtest
Downloaded 15.6 megabytes in 5:52 seconds. (45.41 KB/s)




Test End Timestamp
2014-09-12 11:48:27,07
 
Last edited:
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