Help! Vumatel Line stuck on old ISP

void667

New Member
Joined
Dec 29, 2009
Messages
3
Hi All,

Need some help. Helping a friend get her fibre connected in a new place. The house has a Vumatel CPE connected but cant activate with a new ISP because Telkom still holds the line from the previous owner. The previous owners are useless and not very helpful to get the line canceled so we can activate.

I have emailed cancellations at Vumatel, phoned Telkom (they cant help as im not the account holder for the previous owner) and now sitting with fibre i cant get connected. What can i do?
 

PBCool

Cool Ideas
Company Rep
Joined
Jan 11, 2016
Messages
10,066
Hi All,

Need some help. Helping a friend get her fibre connected in a new place. The house has a Vumatel CPE connected but cant activate with a new ISP because Telkom still holds the line from the previous owner. The previous owners are useless and not very helpful to get the line canceled so we can activate.

I have emailed cancellations at Vumatel, phoned Telkom (they cant help as im not the account holder for the previous owner) and now sitting with fibre i cant get connected. What can i do?
You should be able to send the proof of residence to the new ISP to have Vumatel release the line.
 

void667

New Member
Joined
Dec 29, 2009
Messages
3
You should be able to send the proof of residence to the new ISP to have Vumatel release the line.
Thanks, we did that but apparently they (Vox) are still waiting for Telkom? Is Vox just a useless ISP?

Willing to use another ISP if it means she can get her internet sorted ASAP
 

void667

New Member
Joined
Dec 29, 2009
Messages
3
All Vox tells me is: "Have you received any feedback from Vumatel regarding the line release? Telkom hasnt released the line"

Vox is seriously crap.
 

cavedog

Honorary Master
Joined
Oct 19, 2007
Messages
18,876
Unfortunately this is out of Vox's hands. If they get a proof of address from you then Vumatel merely requests that Telkom release the line. If they don't want or God forbit log an abuse then the release of the line is going nowhere slowly.
 
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