-
Join the MyBroadband community
South Africa’s biggest forum. Discuss, discover, and connect with thousands of members.
-
Question of the Day: Which legendary musicians or bands have you seen live?
Home Connecta Flexi
- Thread starter Randux
- Start date
If I'm reading the tea leaves properly, the prepaid is a promo to get you to take the plunge on the 24 month contract.
With the unpredictability of this it would be foolish for anybody to take out a contract. The only way Cell C can sell this is on prepaid where you can leave and I bet this was to test the waters and see what the uptake and churn is as their contracts didn't sell.
It would be interesting to see the uptake on contract vs prepaid. I'd tweak the contract offer to skew more towards anytime data - 70-30 split would be nice. MTN last year offered 50GB for R199 on Black Friday and I can see them offering it again this year. Forced to choose between the two I'd go with MTN.
Last edited:
Please help: getting my first unrestricted SIM (to support my 93-year-old father remotely) took a month to get done. Now I am trying the same for my own account, and it's again almost a month.
Repeated requests for updates get zero reply.
What am I supposed to do? The price is great and where I am I get an OK signal, but I really should not struggle this much to get the service activated which I need.
(－‸ლ)
Hi,
We apologize for the delay, kindly note that a follow up request has been sent, do expect feedback.
^PN
We apologize for the delay, kindly note that a follow up request has been sent, do expect feedback.
^PN
This morning, as well it seems, their website is crud (on Firefox v. 91.0 - latest version, I think).
I logged in, and it logged me out when I tried checking on even a summary of Usage - reminds me of Telkom's website. Tried logging in again & it attempted going back to the Usage page, but it just hung.
The summary & detailed Usage is working fine in their app, so suggest you download & use that instead ; hasn't failed me once since starting to use it a month ago.
Screenshot taken this morning :
That's exactly what I'm getting. The summary works fine for me but when clicking on detailed usage it hangs.
@Cell_C - can you advise on some things concerning the following T&C in your co. PDF I downloaded :
"The Home Connecta Flexi bundles will be available as a promotion from 27 March 2021 until 30
September 2021."
Shortly after the 30th August, I'm due to load another 50GB + 50GB bundle (as current one's expiring then).
On this new bundle, will any carry over data still be available to me after the 30th Sept. (ie. after only 30 days approx.), seeing as the bundle was loaded before that date ?
If that's the case (ie. true), then presumably another (50 + 50) bundle loaded on the 30th Sept. will last for a further 2 months & be valid until approx the 30th November ?
I want to ascertain whether the R200 airtime voucher I've just purchased, will cover 60 days Cell C data, or if it must be used up by the 30th Sept., and thereafter, whether there's any point in loading another bundle just before the Flexi bundle promo's due to come to an end ?
Finally for now, will Cell C provide MyBroadband with info. to do an article on the future of the Home Connecta Flexi product, and what it'll be replaced with ? .... or is there a chance it'll be extended, and if so, for how long ?
I, and I presume others await your reply on all the above with keen interest.
"The Home Connecta Flexi bundles will be available as a promotion from 27 March 2021 until 30
September 2021."
Shortly after the 30th August, I'm due to load another 50GB + 50GB bundle (as current one's expiring then).
On this new bundle, will any carry over data still be available to me after the 30th Sept. (ie. after only 30 days approx.), seeing as the bundle was loaded before that date ?
If that's the case (ie. true), then presumably another (50 + 50) bundle loaded on the 30th Sept. will last for a further 2 months & be valid until approx the 30th November ?
I want to ascertain whether the R200 airtime voucher I've just purchased, will cover 60 days Cell C data, or if it must be used up by the 30th Sept., and thereafter, whether there's any point in loading another bundle just before the Flexi bundle promo's due to come to an end ?
Finally for now, will Cell C provide MyBroadband with info. to do an article on the future of the Home Connecta Flexi product, and what it'll be replaced with ? .... or is there a chance it'll be extended, and if so, for how long ?
I, and I presume others await your reply on all the above with keen interest.
How long should I wait? Tomorrow it's another week.
username and 23 others
Senior Member
- Joined
- Sep 11, 2020
- Messages
- 623
- Reaction score
- 450
Tried everything with the CellC guys, to no avail. I've been ghosted by them, by the look of things. They just do not care. Similar modus operandi to Rain.
@Gudnews - from some brief testing I've done recently on prepaid (ie. downloads of mp3's / mp4's / YouTube vids. from within the YT app., which all consume data quickly), I can confirm that between 12 midnight & 1am, data is deducted from the "LTE Power Plan" (otherwise known as "Anytime data" in other places).
From similar types of downloads done slightly after 5am until about 5h35am, data was taken from the "LTE Nite" allocation.
The above therefore agrees to point # 18 of their Home Connecta Flexi T's & C's PDF which states : ".... Nite data is applicable for use from 00:00 to 04:59:59 daily."
This doesn't however answer why @Cell_C chooses to only selectively answer questions in this sub-forum ; I'm still waiting for a reply to some Q's posted after yours, about the future of this product after the end of this month.
Good day
Kindly send us a PM with the Cell C number in question so we can investigate and assist with your query.
^NZ
It doesn't relate to my cell # alone, but to the product as a whole on offer, from which all can benefit getting additional info. on.
This is the link to the post I'm referring to, in case you're unsure :
Home Connecta Flexi
Yesterday the tower went down and when it came back online it was slow as hell. A GOG download was crawling along at 1mb/s after midnight, mostly under that. Looked very much like throttling.
mybroadband.co.za
SubtleBeast
Expert Member
- Joined
- May 16, 2019
- Messages
- 3,362
- Reaction score
- 2,995
I've been struggling with CellC (non) technical support over the past couple of days regarding constant disconnections. It was even suggested that my router was faulty... laughable... Reading this forum was VERY informative... thanks MyBB forumites.
I'll be looking at alternative LTE products come end of the month. My current usage is about 300-400Gb/month. Does anyone know about an affordable alternative?
I'll be looking at alternative LTE products come end of the month. My current usage is about 300-400Gb/month. Does anyone know about an affordable alternative?
The only options under R500 pm (if that's still affordable) I know of, are from Rain.
Their uncapped for 18 hrs / day for R249, and this one :
New Rain uncapped 4G SIM – 10Mbps for R479 per month
Rain has launched a new “unlimited” 4G data offering for South Africans, which comes with speed and streaming limits.
mybroadband.co.za
You'd need to get a SIM from them to check speeds / pings etc., which they should let you do for 7 days free (only cost is the SIM / delivery fee).
I've been testing this afternoon myself, after a 2 year break, and it's still not good in my area :
Please do a MyBroadband speed test on Rain
Quite disappointed, used to be on Rain through mweb and I was getting close to 40mbps most days (.2km from a rain tower). Switched to Rain through Rain and my speeds are Ping: 19ms Download: 12.22Mbps Upload: 11.01Mbps Hi @beta_account Please provide me with your email via PM
mybroadband.co.za
MTN have a SIM month-month option, but it's not as much data as you need (220GB - 110 + 110 for R399), or much more expensive (1000 GB for R959), and either way, you have to buy a router from them for R1,999 up front.
Next best is Telkom 220 + 220 for R1,059.
Have a look at Axxess ISP https://www.axxess.co.za/, Afrihost (which owns Axxess), MWeb, Vox and Web Africa websites for their MTN and Telkom offerings, but pretty sure you'll find with all, that for up to around 400 GB it gets pretty expensive.
Again, if you go for one of them, get a SIM to test out first on a lower denomination, first, and remember, with MTN via those sites, fixed LTE means exactly that - you can only use it at the first tower it connects to & not more around as freely as with Telkom, which you can take anywhere with you in SA & use.
However, would personally not get involved with Web Africa, Vox & MWeb owing to problems people seem to have had in trying to get feedback when things go wrong, and cancellations also problematic with some of them from what I've also read.
You might find contracts with Vodacom, MTN & Telkom to be better value, but I'd personally not sign up for anything that has 2 years attached to it.
Last edited: