Sign up with GoogleI brought this issue up with LARS in a PM two months ago and he thanked me for bringing it to his attention. He stated this was an unsuspected glitch in their recent software upgrade a few months ago and they were going to sort it out as a matter of urgency. Here we are two months down the line and there is no explanation from Cell C on their website or this forum as to why this problem continues.
Cell C have an obligation to warn their customers that they are currently forced to settle for less data in smaller bundles (more expensive per Mb) after buying airtime to the value of a bundle they want. This is unfair, as it forces people to choose smaller denomination bundles and even less data, or have to fork out for more expensive data bundles not suiting their pocket.
Their inaction in this matter is nothing short deceptive, negligent and patently unscrupulous.
Each time someone complains on this forum about an issue, the Cell C Rep quickly intervenes in an attempt to do damage control by taking the complaints off the pubic forum and out of view of this group. Transparency does not seem to prevail. There is no feedback whether the issues were solved to the customer's satisfaction or not. We often hear of complaints being dealt with by the Cell C representatives on this forum turning out to be empty promises.
Worse, there is no follow-up from Cell C on their remedial action, to prevent others experiencing similar problems.
In my opinion, Cell C's technical support, sales department and enquiry facility has culminated into yet another SA company FAIL and I won't be renewing my support for them after 6 months when my deal ends.
Cell C have an obligation to warn their customers that they are currently forced to settle for less data in smaller bundles (more expensive per Mb) after buying airtime to the value of a bundle they want. This is unfair, as it forces people to choose smaller denomination bundles and even less data, or have to fork out for more expensive data bundles not suiting their pocket.
Their inaction in this matter is nothing short deceptive, negligent and patently unscrupulous.
Each time someone complains on this forum about an issue, the Cell C Rep quickly intervenes in an attempt to do damage control by taking the complaints off the pubic forum and out of view of this group. Transparency does not seem to prevail. There is no feedback whether the issues were solved to the customer's satisfaction or not. We often hear of complaints being dealt with by the Cell C representatives on this forum turning out to be empty promises.
Worse, there is no follow-up from Cell C on their remedial action, to prevent others experiencing similar problems.
In my opinion, Cell C's technical support, sales department and enquiry facility has culminated into yet another SA company FAIL and I won't be renewing my support for them after 6 months when my deal ends.
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