Kalahari.com refuse to replace faulty goods

Just another example of how a customer has to fight for basic effen rights.Im so gatvol of the non existance of customer service in SA.A person must always go to the nth degree to get some form of corrective action.
 
Batista said:
Just another example of how a customer has to fight for basic effen rights.Im so gatvol of the non existance of customer service in SA.A person must always go to the nth degree to get some form of corrective action.
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I hear you Batista, I hear you
 
I ordered a Gobii IIP 4" from Kalahari during the black Friday promotion.
It was delivered last week Thursday minus the leatherette cover and the data sim as advertised.
I phoned them and was told that the server was down and someone would return my call.
By Saturday I phoned again and was told by the lady that she was sending an e-mail to the warehouse and they will phone me Monday.
I phoned again this morning and was told that they had run out of the covers and sim cards and if I was unhappy I could return the phone for a refund. I think it sucks as I did not get what was advertised and what I payed for.
As the phone is for a pre teen it needs some sort of protection but it seems Kalahari, or any body for that matter no longer stock a cover.
Any pointers towards obtaining a cover will be much appreciated.
 
Bought a Hisense smartphone from Kalahari October 2014. Now the thing doesn't want to charge anymore.
MTN and Sumsung techies tried their chargers.....still not working. The OS is also acting weird.

I have no idea where to take it....and the only proof of payment I have is the credit card transaction on the bank statement.

any advice would be appreciated
 
Replay said:
Bought a Hisense smartphone from Kalahari October 2014. Now the thing doesn't want to charge anymore.
MTN and Sumsung techies tried their chargers.....still not working. The OS is also acting weird.

I have no idea where to take it....and the only proof of payment I have is the credit card transaction on the bank statement.

any advice would be appreciated
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Return it to Kalahari. They will pick it up via courier. The order will be on your Kalahari profile, simply click "Return" and follow the steps. It takes forever for them to actually collect the item. "Courier's supposedly lose the instruction", so you have to stay on top of it by keeping in contact with Kalahari.
 
Totempole said:
Return it to Kalahari. They will pick it up via courier. The order will be on your Kalahari profile, simply click "Return" and follow the steps. It takes forever for them to actually collect the item. "Courier's supposedly lose the instruction", so you have to stay on top of it by keeping in contact with Kalahari.
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The purchase was 5 months ago

Anyway I've logged in but don't see any history of that particular purchase

EDIT: sorry found it

thx
 
AdrianB33 said:
I bought a 7” Gobii tablet from Kalahari for my daughter’s birthday & problems soon emerged. During charging the tablet with the charger provided, I heard a popping sound, after which the charger stopped working. Using my Samsung 2A cell phone charger it takes 10 hours to charge & therefore there must also be a problem with the tablet. I decided to return the tablet for replacement. After initiating the return on 14 Oct, & the frustrating process of many emails & telephone calls, I was told almost a month later on 10 Nov that I had tampered with the charger & that I must pay R135 to repair it. I insisted that I had not tampered with this charger, but they insisted that it was tampered with effectively implying that I am a liar. I demanded my money back, being that I had no confidence in their product or service, to which they responded that they are only prepared to give me a 50% refund. Meanwhile I have to explain to my daughter on a regular basis why she does not have her birthday present. This is a poor show by Kalahari & dealing with them has been a nightmare, in which I often get ignored & only have “progress” when I chase things up. I will no longer be a Kalahari customer.

I have also posted this complaint on Hellopeter at this link: http://hellopeter.com/kalahari-com/complaints/kalahari-refuse-to-replace-faulty-goods-1561645
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Did you try to repair the charger after it popped?
 
Rocket-Boy said:
Did you try to repair the charger after it popped?
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Na, too much effort, not enough time. Also the casing is ulrasonically welded plastic so opening it is going to be destructive.

I got the refund for the tablet from Kalahari, and then a couple of weeks later they also returned the tablet to me!? However, it was quite bent - the person trying to look at it was certainly not clued up as to how to open the device up. I bent it straight and and it works, but I just have to put up with the fact that it takes 10 hours to charge.

I then took a chance on Kalahari and bought a Huawei 8" tab for R1000 (quoted as being on special down from R3000). I gotta be honest and say that this was an awesome deal and is a much better tab than the Gobii.
 
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