leaving Afrihost for mweb offer

[cartonneexpress]

I saw that mweb has a great offer for octotel fibre. 300/300 for the price of 100/100.

It does not seem to be limited to new install, as their cheap 25/25 package is, so I think I'll give it a go. Was over 6 months with Afrihost, so there shouldn't be a penalty. Octotel ONT already in place, so I don't expect further cost.

Any thoughts, or am I overseeing something?

 

[MakoPC]

I saw that mweb has a great offer for octotel fibre. 300/300 for the price of 100/100.

It does not seem to be limited to new install, as their cheap 25/25 package is, so I think I'll give it a go. Was over 6 months with Afrihost, so there shouldn't be a penalty. Octotel ONT already in place, so I don't expect further cost.

Any thoughts, or am I overseeing something?

If u took router then there may be a penalty if u cancel within 1st year I think, also I think that offer is only for new installs
Btw it is known on the forum to stay far away from MWEB, they have so many issues and support is terrible, especially when trying to cancel
It is also only for 3 months from this wording:
You will pay the discounted price in the month you go active and 3 full months. Thereafter, you will be invoiced the full retail price. Please note: We reserve the right to change retail and promotional pricing at any time. The promotional price reflects a discount off the current retail price. If the retail price goes up (e.g., due to provider price updates), we may adjust both the retail and promotional prices during the promotion (the discount amount will stay the same). T&Cs apply.

Also check this thread:

Post in thread 'WebAfrica / Octotel misleading 300mbps promotion'

Sep 24, 2025

They are doing you a favor

AMEN!

stay f-ing FAR away from the dumpster fire that is WA!

• NarrowBandFtw

• 

 

[PBCool]

I saw that mweb has a great offer for octotel fibre. 300/300 for the price of 100/100.

It does not seem to be limited to new install, as their cheap 25/25 package is, so I think I'll give it a go. Was over 6 months with Afrihost, so there shouldn't be a penalty. Octotel ONT already in place, so I don't expect further cost.

Any thoughts, or am I overseeing something?

This is probably for new installations, IE if you have a line installed already you dont qualify. Its the same promo for all ISPs. So best to clarify before you cancel and get stuck.

 

[cartonneexpress]

Thanks, will definitely check first. Had my hopes up since I would be a new customer to them, but since they probably eye the kickback from octotel for new lines, it would make sense.

 

[cartonneexpress]

If u took router then there may be a penalty if u cancel within 1st year I think, also I think that offer is only for new installs
Btw it is known on the forum to stay far away from MWEB, they have so many issues and support is terrible, especially when trying to cancel
It is also only for 3 months from this wording:
You will pay the discounted price in the month you go active and 3 full months. Thereafter, you will be invoiced the full retail price. Please note: We reserve the right to change retail and promotional pricing at any time. The promotional price reflects a discount off the current retail price. If the retail price goes up (e.g., due to provider price updates), we may adjust both the retail and promotional prices during the promotion (the discount amount will stay the same). T&Cs apply.

Also check this thread:

Post in thread 'WebAfrica / Octotel misleading 300mbps promotion'

Sep 24, 2025

They are doing you a favor

AMEN!

stay f-ing FAR away from the dumpster fire that is WA!

• NarrowBandFtw

• 

Thanks for the heads-up.

 

[PBCool]

Thanks, will definitely check first. Had my hopes up since I would be a new customer to them, but since they probably eye the kickback from octotel for new lines, it would make sense.

Yeah it seems its a sales tactic, one needs to be very clear with this stuff. Otherwise you end up putting customers through hell unnecessarily.

 

[saor]

am I overseeing something?

MWEB was bought out by Webafrica. Webafrica have the worst reputation on this forum for customer service. So enjoy being with the kakkest ISP.

H

Thread 'Warning to all about Webafrica'

Apr 21, 2025

I'm almost done with them, but I want to warn others before they get their clutches in you.

They are by far, the worst ISP I have ever dealt with.

Support, non-existent. Only reachable over WhatsApp where you wait forever, and as soon as you get a reply you have to respond quickly or get timed out. Second, no skills. I have an issue with international breakout. ICMP looks fine, speedtest to international servers and streaming show there is an issue, agents claim since tracert and ping is fine, no problem. Get full speed local, intermittent or dead connections doing anything...

• H4v0cH3lls1ng
• no support webafrica fibre
• Replies: 9
• Forum: Fibre Networks

Thread 'Webafrica and their kak.'

May 17, 2021

So, like everyone else, they doubled up the linespeeds back in Covid days, and I've been on a 50/50 for like a year and a half, and paying the 939-00 per month as well. Friday, I do a line speedtest, and notice I'm back down to 30/30! Check the Website, and this is on the Website.



Naturally, I question this, and request my line get's put back to 50/50. Ohh no, as an EXISTING, loyal customer, I need to pay 100 bucks more for 50/50! The above "deal" is only for NEW customers!

So, I'm now done. Need to decide which of the lesser evils I'm going to move to, as it's a frogfoot...

• kombi-man
• Replies: 59
• Forum: Fibre ISP Discussions

• 

Thread 'Webafrica is giving me the run around'

Feb 21, 2024

Hi all can anyone help?

I have been waiting for a call back for 3 days, I keep getting emails about how my problem is being escalated and that's a lie.

how do I contact these people?

Webafrica, you people aren't delivering on your end. This is your opportunity to keep a customer.

• Greywardenaz
• web africa customer service web africa fibre web africa problems
• Replies: 7
• Forum: Fibre ISP Discussions

U

Thread 'WebAfrica, the No-Support company of Africa'

Mar 27, 2023

Hi guys,

So, when i decided to move into a new home i decided to give WA a try, not knowing this will be a nightmare and I am now beyond shocked to the service and support received from them as they do not give a **** about a client, nor do any of their "managers" ever follow-up or communicate to find a resolution towards multiple faults logged, then just disappears from their system without any explanation or communication.

So 7 Months ago i ordered the 500/250 Openserve line and connection from the, they where quick to install and send me the router to get me running. Now since I have...

• u404u
• webafrica webafrica billing webafrica crap support
• Replies: 23
• Forum: Fibre ISP Discussions

• 

W

Thread 'Why is webafrica so bad'

Oct 17, 2024

@WebAfrica Helper @WebafricaTheScam I've been using webafrica for a while now and since the start I've had issues with my internet connection, I've contacted them multiple times and you can truly tell the agents hate their jobs and most likely despise having to deal with customer issues, I've bought a new router, changed cables and spend literal days in hour terms trying to reconfigure and get the issue resolved with their agents to no avail.

They did get me with their "special price offer" scam and quickly upped the monthly rates after 3 months while still offering the same...

• Why Is The Rum Gone
• web africa web africa customer service web africa problems
• Replies: 30
• Forum: Fibre ISP Discussions

 

[milas]

Stay away from M web.
Almost Impossible to get any service at all.

 

[MakoPC]

Thanks for the heads-up.

No problem, if Afrihost isn't giving any issues, would be best to stay with them, you can always raise issues here and they can assist, if all else fails, Cool ideas and Websquad are your best bets if Afrihost isn't for you

 

[PBCool]

should i go with Cool Ideas ? i have Fibre outside on my street but NO Fibre Inside! Octotel is in Street area and Openserve and Frogfoot.

i am in Lakeside Muizenberg.. I am So Sick of Rain 5G

We would be happy to help, pop your address into our site and it will list your options.

 

[CrypticZA]

howzit bru. whats the internet like on your network ? does it Ever! Go Down ?

I've been with them like idk 7 years or 8 I lost count, I don't even know my Coolzone password that being said I'm on a *touch wood* very stable solid Vumatel network

 

[PBCool]

howzit bru. whats the internet like on your network ? does it Ever! Go Down ?

All ISPs experience outages, but we have the best performing network in SA and Africa for that matter rated by Ookla results.

And having presence here does help with escalations.

Fibre should always provide a superior and more consistent performance vs a wireless product.

 

[PBCool]

isn't Vumatel $h!t ?

Some of their processes aren't great but stability wise they are up there.

 

[Gtx Gaming]

isn't Vumatel $h!t ?

One the best networks as they went with more expensive active ethernet way in most areas, where other networks went with GPON to save money. Vumatel also uses GPON in some areas.

 

[CrypticZA]

isn't Vumatel $h!t ?

Depends on your region, my area since day 1 has had maybe 1 or 2 outages for maybe 20-30 minutes max and this is probably about 8 years. One of those was during peak loadshedding

 

[Xtm]

isn't Vumatel $h!t ?

Almost every FNO lacks in certain ways. When it comes to how quickly they resolve the issue that's really matter.

 

[SauRoNZA]

You are a very brave person.

Not worth it on any level.

 

[HartsockZA]

Lol I just came for the subject, Yea Goodluck with Mweb that's like dealing with Telkom when the **** hits the fan.

 

[EmmanuelGoldstein]

I think the OP is very seriously stupid to consider this offer… that’s like voting for the EFF when you get mad with voting ANC

 

[I.am.Sam]

i am also considering leaving afrihost

but i have ocototel and openserve
is octotel good ?