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Question of the Day: Are you watching the Commonwealth Games?
LG G4
- Thread starter shiverz
- Start date
DeeinSouthAfrica
Expert Member
Most annoying, isn't it? Make sure your phone details have been captured by LG online, grab your proof of purchase and head for the nearest LG repair centre.
I emailed them now to get the phone details online.
and I have the proof of purchase at home.
my serial number is 506 not 505 though. Fiance's one is also 506...
DeeinSouthAfrica
Expert Member
I would take both in.
michellej
Expert Member
My sister has 512 serial number in the uk and it went into bootloop 2 weeks ago
DeeinSouthAfrica
Expert Member
Do what everyone else has -
Register your phone with LG SA.
Go to Smartlab with your warranty and proof of purchase.
Done.
Smartlab Durban
Address: 3 Sunset Cres, Durban, 4319
Phone: 087 135 2000
Do I not have to take it into Telkom to get it assessed by them, as the phone is on contract with them? Set up an account recently with LG need to check if the device is registered. Thanks for Smartlab details, appreciate it
Also what would be my proof of purchase since this was an upgrade? Just get an invoice from Telkom?
DeeinSouthAfrica
Expert Member
Do I not have to take it into Telkom to get it assessed by them, as the phone is on contract with them? Set up an account recently with LG need to check if the device is registered. Thanks for Smartlab details, appreciate it
Not necessary to go via Telkom anymore as this is LG's responsibility - and Smartlab are the official LG agents.
Awesome thanks, I see they are in Umhlanga gonna have to take a drive there tomorrow. Also what would proof of payment be with a phone on contract? (it was an upgrade) Proof of the contract? sorry for the 21Qs first time this has ever happened with me.
DeeinSouthAfrica
Expert Member
Yes, what I did was take the box and all contract documentation I had. However, I would recommend you phone Smartlab tomorrow and ask what they require.
airborne
Honorary Master
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- Jul 13, 2007
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That's not really a repair per say just a part swop out, the motherboard is pretty much the guts of the phone, they seem to give you a new handset only if there's no stock of motherboards available in the country.
Turns out Smartlab no longer has a Durban office
oh well its with Telkom now, repair can take up to 3 weeks 
DeeinSouthAfrica
Expert Member
Shame, I hope you get lucky and it gets fixed really quickly.
Hey guys.
Apologies if this question has been asked and answered in the many pages prior but is the screen image retention issue a valid reason for a warranty fix/replacement?
I'm on my second G4 (after my first one bootlooped within 2 months of getting it from Takealot) and the image retention problem has popped up and is starting to get worse (it affects the status bar icons and progressed to the nav bar icons as well).
Thanks!
Apologies if this question has been asked and answered in the many pages prior but is the screen image retention issue a valid reason for a warranty fix/replacement?
I'm on my second G4 (after my first one bootlooped within 2 months of getting it from Takealot) and the image retention problem has popped up and is starting to get worse (it affects the status bar icons and progressed to the nav bar icons as well).
Thanks!
Also noticed this on mine. Does not bother me much though. I think its a valid reason to take it in if it is getting worse...