HapticSimian
Honorary Master
When chatting with him , it sounded like he was definitely a more senior manager as he went on about how they are only a small part of a huge company. He even invited me to go check out their manufacture process. So I guess from your post that you have confidence that my issue will be resolved? I for one surely hope so. I will definitely ask about the scaler.
Let's replace 'confidence' with 'hope', shall we? They're quite a pleasant bunch to deal with over in Midrand. I just sincerely hope their product hasn't deteriorated to the point where their positive attitude counts for naught.