MWEB Representation Announcement

[MWEB]

Hi All,

Due to the phenomenal success of our ADSL Uncapped offerings the volume of general queries and support requests have grown steadily from the MyBroadband community. It has come to a point where more than just a single representative is required to ensure speedy responses.

To this end MWEB have created a new representative identity called MWEB Operations which incorporates members from each of the relevant departments. If we can ask in future that you direct (PM) all queries and support request for the following to the MWEB Operations identity;

• Sales related including pricing, product information, service terms, application process, activation feedback etc.
• Billing related including billing terms & timing, explanation of charges etc.
• Tech Support related including any service issues

I, in the form of the MWEB identity will still remain present to assist with answers to general questions & queries.

MWB.

 

[Necuno]

Hi All,

Due to the phenomenal success of our ADSL Uncapped offerings the volume of general queries and support requests have grown steadily from the MyBroadband community. It has come to a point where more than just a single representative is required to ensure speedy responses.

To this end MWEB have created a new representative identity called MWEB Operations which incorporates members from each of the relevant departments. If we can ask in future that you direct (PM) all queries and support request for the following to the MWEB Operations identity;

• Sales related including pricing, product information, service terms, application process, activation feedback etc.
• Billing related including billing terms & timing, explanation of charges etc.
• Tech Support related including any service issues

I, in the form of the MWEB identity will still remain present to assist with answers to general questions & queries.

MWB.

/rubs the mweb lamp for 3 wishes....


....always nice to see Representation

 

[Looney]

Wow, I must say, I am rather impressed with how Mweb are dealing with this. Mweb, are you sure your guys are prepared for beatings? The Mybb community are a tough bunch. Your reps must have balls of fury to come on here. Thumbs up.

 

[rpm]

Well done to MWEB! An example to other companies!

 

[unwired]

kudos to mweb.
i didnt expect a lot from mweb - and I am being pleasantly surprised.

 

[DigitalDog]

Now that's what I call service!

 

[Looney]

Now that they will have more reps responding to queries, lets hope they can deliver and listen to their customers.

If they succeed, then rpm, I think it is your duty to write an article of how Mweb is leading by example.

 

[Park@82]

Well done to MWEB!

+1

 

[zadbnguy]

+1 Taking the bull by its horns

 

[noemfie]

Kudos to MWEB , keep up the good work

 

[medicnick83]

Welcome to the party MWEB

 

[MWEBHelp]

Hi All,

Due to the phenomenal success of our ADSL Uncapped offerings the volume of general queries and support requests have grown steadily from the MyBroadband community. It has come to a point where more than just a single representative is required to ensure speedy responses.

To this end MWEB have created a new representative identity called MWEB Operations which incorporates members from each of the relevant departments. If we can ask in future that you direct (PM) all queries and support request for the following to the MWEB Operations identity;

• Sales related including pricing, product information, service terms, application process, activation feedback etc.
• Billing related including billing terms & timing, explanation of charges etc.
• Tech Support related including any service issues

I, in the form of the MWEB identity will still remain present to assist with answers to general questions & queries.

MWB.

Hi all,

I'm looking forward to your feedback and comments.

Regards
MWEB Ops

 

[Afrikali]

Let's kick start by asking you this question: r u guys planning to drop speed limitation on RS ??? If you are, I will sign up very soon.

 

[farimir]

@ Afrikali

I guess silence is also an answer...

 

[Kosmik]

Lol.

 

[saixbot]

Nice one MWEB Ops, you have raised the bar indeed!

 

[StevenC]

If you had asked me a week before uncapped hit if I would ever be an MWEB customer I would have laughed and said NOT A CHANCE!

In fact, the line of work that I am in, computer retail, I would always warn people off MWEB, overpriced and evil corporation that they were...ripping off all the old tannies

My oh my, how my perception has changed. Signed up with them and despite the service degrading somewhat (it was to be expected, so I won't act surprised), I must say I am still pretty damn impressed and I must congratulate MWEB for being the guys that went first. Also, the fact that they had months of preparation to do this means that their network is the most stable and they aren't floundering (much) in the aftermath of every person with an ADSL line in South Africa flooding to them. Unsustainable? Hell no. Webafrica will be eating those words when they close up shop in a few months

Nowadays I highly recommend MWEB (taking in to account needs of course). ISPs must learn, the South African internet community has had enough bull***** to last them a lifetime and now is not the time to be left out in the cold.

I wanted the account for online gaming (WoW) mainly but unfortunately one still has to pay for unshaped for that. Though the latency was good in the beginning, hopefully it will revert back to something playable soon. Any word on if shaping restriction on that (in the evening) would be lifted?

 

[MWEBHelp]

I wanted the account for online gaming (WoW) mainly but unfortunately one still has to pay for unshaped for that. Though the latency was good in the beginning, hopefully it will revert back to something playable soon. Any word on if shaping restriction on that (in the evening) would be lifted?

MWEB’s Uncapped (Shaped) products are not optimised for gaming, however we believe they should provide a reasonable gaming experience, however this will be dependent on time-of-day, game played and whether servers are local or international.

MWEB Ops

 

[sand_man]

Mweb, are you sure your guys are prepared for beatings? The Mybb community are a tough bunch. Your reps must have balls of fury to come on here. Thumbs up.

Or fury balls...

 

[HellTel]

MWEB’s Uncapped (Shaped) products are not optimised for gaming, however we believe they should provide a reasonable gaming experience, however this will be dependent on time-of-day, game played and whether servers are local or international.

MWEB Ops

How much bandwidth does gaming really use? 1 FAIL to MWEB ... I dont get it why gaming has to be shapped ... dumb of ISP's to do that, your sales would increase by double if gaming was unshapped .. just plain stupid on the ISP's part I think.