MWEB Uncapped ADSL Feedback - Part 2

MWEBHelp · Jul 18, 2012

Hummercellc said:
@Mweb guy.

Question: If a have a 2X4mbps bonded business service and i never get over 4meg speeds (suppose to be 8mbps) will mweb cancel the service or what happens? I want to apply but i am worried i won't get more than 4mbps.... i have 2 4mbps lines now both syncing at 4096 and never have sync problems.

Hi,
drop me a PM with your contact details and I'll have a consultant contact you regarding your query.

XperiAnce · Jul 19, 2012

My line is going really slowly.

http://speedtest.jhb.mweb.co.za/
Last Result:
Download Speed: 394 kbps (49.3 KB/sec transfer rate)
Upload Speed: 428 kbps (53.5 KB/sec transfer rate)

C:\Users\Michael>tracert www.mweb.co.za

Tracing route to www.mweb.co.za [196.2.63.110]
over a maximum of 30 hops:

1 1 ms 1 ms 1 ms 192.168.0.1
2 12 ms 11 ms 12 ms 41-133-86-1.dsl.mweb.co.za [41.133.86.1]
3 13 ms 12 ms 13 ms 41-86-107-6.mweb.co.za [41.86.107.6]
4 13 ms 13 ms 12 ms vl-92.vic-hscore-1.mweb.co.za [196.22.189.2]
5 37 ms 39 ms 35 ms tengig0-0-0-2.11.vic-p-2.mweb.co.za [196.22.169.226]
6 37 ms 38 ms 36 ms TenGigE0-0-0-0.cpt-p-1.mweb.co.za [197.84.4.34]
7 38 ms 35 ms 33 ms vlan11.cpt-hscore-1.mweb.co.za [196.28.178.99]
8 56 ms 33 ms 34 ms 196.28.178.66
9 33 ms 34 ms 33 ms cte-core-sw2.vwol.net [196.41.144.35]
10 34 ms 34 ms 61 ms www.mweb.co.za [196.2.63.110]

Trace complete.

edit: back up to full speed.

Kilo1 · Jul 19, 2012

Hey Mweb guy,

I was wondering why I have a route to what's generally considered non routeable, or private? I found this by mistake, thinking the route to this network/host was going out via a ppp interface, but I found it was going out my default gateway instead. * Edit: You might want get some to look into this as it may be unintentional.

Tracing route to 10.0.0.1 over a maximum of 30 hops

1 <1 ms 1 ms 1 ms 192.168.1.254
2 24 ms 29 ms 7 ms 41-132-8-1.dsl.mweb.co.za [41.132.8.1]
3 9 ms 9 ms 9 ms 197-82-5-250.dbn.mweb.co.za [197.82.5.250]
4 9 ms 9 ms 9 ms 197-82-2-3.dbn.mweb.co.za [197.82.2.3]
5 23 ms 20 ms 40 ms tengig-3-1.vic-core-sw1.mweb.co.za [196.22.169.66]
6 26 ms 20 ms 21 ms tengig-3-1.vic-core-sw1.mweb.co.za [196.22.169.66]
7 20 ms 20 ms 21 ms 10.0.0.1

Trace complete.

Starting Nmap 5.51 ( http://nmap.org ) at 2012-07-19 19:19 South Africa Standard Time
Nmap scan report for 10.0.0.1
Host is up (0.073s latency).
Not shown: 994 closed ports
PORT STATE SERVICE
1720/tcp filtered H.323/Q.931
1723/tcp open pptp
2001/tcp open dc
4001/tcp open newoak
6001/tcp open X11:1
9001/tcp open tor-orport

Nmap done: 1 IP address (1 host up) scanned in 6.71 seconds

Hummercellc · Jul 19, 2012

Same here

Traceroute output:

1 41-133-244-1.dsl.mweb.co.za (41.133.244.1) 20.289 ms 20.133 ms 19.946 ms
2 197-82-5-250.dbn.mweb.co.za (197.82.5.250) 25.071 ms 29.332 ms 27.564 ms
3 197-82-2-3.dbn.mweb.co.za (197.82.2.3) 22.889 ms 26.077 ms 26.586 ms
4 tengig-3-2.vic-core-sw2.mweb.co.za (196.22.169.70) 35.925 ms 33.596 ms 35.835 ms
5 tengig-3-2.vic-core-sw2.mweb.co.za (196.22.169.70) 34.495 ms 33.491 ms 33.754 ms
6 10.0.0.1 (10.0.0.1) 36.223 ms 35.594 ms 35.645 ms

Same with 192.168.0.1/24, then it goes into a infinite loop and the ip addresses belong to mweb in the UK 176.67.176.0/21

1 41-133-244-1.dsl.mweb.co.za (41.133.244.1) 19.976 ms 19.571 ms 20.233 ms
2 197-82-5-250.dbn.mweb.co.za (197.82.5.250) 24.252 ms 25.371 ms 31.625 ms
3 197-82-2-3.dbn.mweb.co.za (197.82.2.3) 23.359 ms 23.301 ms 23.091 ms
4 176.67.177.131 (176.67.177.131) 211.390 ms 213.632 ms 246.213 ms
5 176.67.177.129 (176.67.177.129) 211.871 ms 214.195 ms 217.628 ms
6 176.67.177.131 (176.67.177.131) 213.357 ms 211.633 ms 211.647 ms
7 176.67.177.129 (176.67.177.129) 209.931 ms 212.160 ms 211.350 ms
8 176.67.177.131 (176.67.177.131) 210.815 ms 210.965 ms 242.846 ms
9 176.67.177.129 (176.67.177.129) 212.505 ms 214.484 ms 226.478 ms
10 176.67.177.131 (176.67.177.131) 222.501 ms 214.189 ms 214.469 ms
11 176.67.177.129 (176.67.177.129) 214.219 ms 211.336 ms 213.640 ms
12 176.67.177.131 (176.67.177.131) 220.161 ms 269.037 ms 346.019 ms
13 176.67.177.129 (176.67.177.129) 390.925 ms 215.886 ms 211.068 ms
14 176.67.177.131 (176.67.177.131) 219.624 ms 346.460 ms 266.535 ms
15 176.67.177.129 (176.67.177.129) 269.520 ms 300.478 ms 213.791 ms
16 176.67.177.131 (176.67.177.131) 282.496 ms 306.337 ms 330.018 ms
17 176.67.177.129 (176.67.177.129) 298.095 ms 271.510 ms 229.715 ms
18 176.67.177.131 (176.67.177.131) 250.660 ms 213.633 ms 212.248 ms
19 176.67.177.129 (176.67.177.129) 264.187 ms 220.748 ms 231.907 ms
20 176.67.177.131 (176.67.177.131) 212.528 ms 222.761 ms 213.929 ms
21 176.67.177.129 (176.67.177.129) 215.855 ms 213.902 ms 232.195 ms
22 176.67.177.131 (176.67.177.131) 238.104 ms 215.895 ms 212.218 ms
23 176.67.177.129 (176.67.177.129) 215.355 ms 214.487 ms 220.202 ms
24 176.67.177.131 (176.67.177.131) 215.053 ms 213.032 ms 214.194 ms

copacetic · Jul 19, 2012

Torrents dead in the water, any reason?

MWEBHelp · Jul 19, 2012

copacetic said:
Torrents dead in the water, any reason?

Hi

I'm not aware of any issues at the moment with torrents.
Let me know if it persist.

copacetic · Jul 19, 2012

MWEB Guy said:
Hi

I'm not aware of any issues at the moment with torrents.
Let me know if it persist.

Thanks, I think it may have been the torrents I was running - Got a well seeded one, and up to 60 or so, so all good.

Dysphoric · Jul 19, 2012

Hi

I've been getting really high ping for about three days now, 200-300 local and >1000 international.

This is really bad. WoW with 2000ms ping is not fun.

Have tried reseting router, no luck.

ichigo · Jul 19, 2012

Dysphoric said:
Hi

I've been getting really high ping for about three days now, 200-300 local and >1000 international.

This is really bad. WoW with 2000ms ping is not fun.

Have tried reseting router, no luck.

Got 229 ms in games using Mweb Uncapped so must be congestion on your line or a fault

froot · Jul 19, 2012

Dysphoric said:
Hi

I've been getting really high ping for about three days now, 200-300 local and >1000 international.

This is really bad. WoW with 2000ms ping is not fun.

Have tried reseting router, no luck.

ichigo said:
Got 229 ms in games using Mweb Uncapped so must be congestion on your line or a fault

This.
Do a tracert from your command line.

Code:

tracert www.mweb.co.za

MWEBHelp · Jul 19, 2012

Dysphoric said:
Hi

I've been getting really high ping for about three days now, 200-300 local and >1000 international.

This is really bad. WoW with 2000ms ping is not fun.

Have tried reseting router, no luck.

Hi

drop me a PM with you account details if you still having problems and I'll check it out for you.

colin87 · Jul 19, 2012

I sent my details as well,i'm not sure it's a mweb issue though,everyone is complaining

Dysphoric · Jul 19, 2012

Sent you a pm.
For the record here is tracert:

Tracing route to www.mweb.co.za [196.2.63.110]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.1.1
2 608 ms 589 ms 609 ms 41-132-48-1.dsl.mweb.co.za [41.132.48.1]
3 701 ms 734 ms 788 ms 197-84-8-34.cpt.mweb.co.za [197.84.8.34]
4 792 ms 807 ms 791 ms 197-84-2-2.cpt.mweb.co.za [197.84.2.2]
5 675 ms 594 ms 558 ms 196.28.178.66
6 728 ms 746 ms 794 ms cte-core-sw2.vwol.net [196.41.144.35]
7 754 ms 649 ms 607 ms www.mweb.co.za [196.2.63.110]

MWEBHelp · Jul 20, 2012

colin87 said:
I sent my details as well,i'm not sure it's a mweb issue though,everyone is complaining

Dysphoric said:
Sent you a pm.
For the record here is tracert:

Tracing route to www.mweb.co.za [196.2.63.110]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.1.1
2 608 ms 589 ms 609 ms 41-132-48-1.dsl.mweb.co.za [41.132.48.1]
3 701 ms 734 ms 788 ms 197-84-8-34.cpt.mweb.co.za [197.84.8.34]
4 792 ms 807 ms 791 ms 197-84-2-2.cpt.mweb.co.za [197.84.2.2]
5 675 ms 594 ms 558 ms 196.28.178.66
6 728 ms 746 ms 794 ms cte-core-sw2.vwol.net [196.41.144.35]
7 754 ms 649 ms 607 ms www.mweb.co.za [196.2.63.110]

Hi colin87 and Dysphoric

I received the PM's, will look into it and keep you posted.

ichigo · Jul 20, 2012

Dysphoric said:
Sent you a pm.
For the record here is tracert:

Tracing route to www.mweb.co.za [196.2.63.110]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.1.1
2 608 ms 589 ms 609 ms 41-132-48-1.dsl.mweb.co.za [41.132.48.1]
3 701 ms 734 ms 788 ms 197-84-8-34.cpt.mweb.co.za [197.84.8.34]
4 792 ms 807 ms 791 ms 197-84-2-2.cpt.mweb.co.za [197.84.2.2]
5 675 ms 594 ms 558 ms 196.28.178.66
6 728 ms 746 ms 794 ms cte-core-sw2.vwol.net [196.41.144.35]
7 754 ms 649 ms 607 ms www.mweb.co.za [196.2.63.110]

Thats congestion at exchange so its Telkoms problem

colin87 · Jul 20, 2012

Great... also means the problem will not get fixed, we can only pray for better days

sblsbl2004 · Jul 20, 2012

hi mweb guys, my internet soooooo slow since this morning! anybody can help?

MWEBHelp · Jul 20, 2012

sblsbl2004 said:
hi mweb guys, my internet soooooo slow since this morning! anybody can help?

Hi sblsbl2004

Please PM me your MWEB account details so that I can look into this from our side. Also let me know what is slow on your side, browsing, gaming, downloads, etc

froot · Jul 20, 2012

Hi Mweb guy....

DNS time

As per below screenshot... I got my Guildwars2 newsletter but I can't, via Mweb dns, get any of the images as the Mweb dns cannot resolve them.
http://newsletters.ncsoft.com/global/emp/gw2/includes/images/2012-07-20/banner.jpg

Screenshot
https://dl.dropbox.com/u/21762292/gw2_dns.png

It doesn't work via IS either, but it does work using Google DNS (8.8.8.8, 8.8.8.4)

Code:

Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation.  All rights reserved.

C:\Users\Frizzle>nslookup guildwars2.ncsoft.com
Server:  dnscache1.is.co.za
Address:  168.210.2.2

*** dnscache1.is.co.za can't find guildwars2.ncsoft.com: Non-existent domain

C:\Users\Frizzle>nslookup guildwars2.ncsoft.com
Server:  google-public-dns-a.google.com
Address:  8.8.8.8

Non-authoritative answer:
Name:    echo7.bluehornet.com
Address:  216.54.194.1
Aliases:  guildwars2.ncsoft.com

##mweb##
C:\Users\Frizzle>nslookup guildwars2.ncsoft.com
Server:  UnKnown
Address:  192.168.0.1

*** UnKnown can't find guildwars2.ncsoft.com: Non-existent domain

Edit (newsletters and guildwars2 sits on the same server and resolves to the same IP)

MWEBHelp · Jul 20, 2012

froot said:
Hi Mweb guy....

DNS time

As per below screenshot... I got my Guildwars2 newsletter but I can't, via Mweb dns, get any of the images as the Mweb dns cannot resolve them.
http://newsletters.ncsoft.com/global/emp/gw2/includes/images/2012-07-20/banner.jpg

Screenshot
https://dl.dropbox.com/u/21762292/gw2_dns.png

It doesn't work via IS either, but it does work using Google DNS (8.8.8.8, 8.8.8.4)

Code:

Microsoft Windows [Version 6.1.7601] Copyright (c) 2009 Microsoft Corporation. All rights reserved. C:\Users\Frizzle>nslookup guildwars2.ncsoft.com Server: dnscache1.is.co.za Address: 168.210.2.2 *** dnscache1.is.co.za can't find guildwars2.ncsoft.com: Non-existent domain C:\Users\Frizzle>nslookup guildwars2.ncsoft.com Server: google-public-dns-a.google.com Address: 8.8.8.8 Non-authoritative answer: Name: echo7.bluehornet.com Address: 216.54.194.1 Aliases: guildwars2.ncsoft.com ##mweb## C:\Users\Frizzle>nslookup guildwars2.ncsoft.com Server: UnKnown Address: 192.168.0.1 *** UnKnown can't find guildwars2.ncsoft.com: Non-existent domain

Edit (newsletters and guildwars2 sits on the same server and resolves to the same IP)

Hi froot

Please can you email me the newsletter, I will send you the email address via PM.

I would like to test this on our side to see if we can see the images.

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