MWEB Uncapped ADSL Feedback - Part 3

[MWEBHelp]

Internet is a bit slow today. speedtest seems fine but browsing is painfully slow

Hi nelis. can you give me a trace route to alocal and international site

 

[nelis]

Hi nelis. can you give me a trace route to alocal and international site

seems a bit better now

 

[Qrox]

Can't even get above 50 kb/s on a DDL. Dragging at a painful 36kb/s now. I could get faster speeds on a 384 line... Really not acceptable for a 4mb premium account that isn't supposed to be throttled.

 

[MWEBHelp]

Can't even get above 50 kb/s on a DDL. Dragging at a painful 36kb/s now. I could get faster speeds on a 384 line... Really not acceptable for a 4mb premium account that isn't supposed to be throttled.

Evening Qrox, where are you downloading from?

Is all other traffic running as it should?

 

[Qrox]

Evening Qrox, where are you downloading from?

Is all other traffic running as it should?

Trying to download from filestream.

Browsing has been sluggish as well the last 2 days but tonight it is quite a bit slower.

Also tried playing a match of Hearthstone, but my connection timed out on that as well. (This was when I wasn't trying to download. At most someone browsing on wifi)

Torrents don't work either. Can't even get over 5kb/s (thats if I'm lucky). Getting 600 b/s atm...

 

[MWEBHelp]

Trying to download from filestream.

Browsing has been sluggish as well the last 2 days but tonight it is quite a bit slower.

Also tried playing a match of Hearthstone, but my connection timed out on that as well. (This was when I wasn't trying to download. At most someone browsing on wifi)

Torrents don't work either. Can't even get over 5kb/s (thats if I'm lucky). Getting 600 b/s atm...

The amount of data moved today is not that bad, as reflected by your usage stats.

Torrents is shaped and should only free up when the network becomes more relaxed.

Which browser are you using to browse?

 

[Qrox]

The amount of data moved today is not that bad, as reflected by your usage stats.

Torrents is shaped and should only free up when the network becomes more relaxed.

Which browser are you using to browse?

Mostly Chrome, but its still slow even after that fix that was posted a couple weeks back in the thread.

I can understand that torrents are given low priority, but with stuff like ddl you expect it to run at decent speeds for the price that we are paying for a premium package. Having to wait 3-4 hours for a 500mb file on a 4mb line is pathetic.

Comparing the performance that I got on the trial account about 4 weeks ago compared to this, is like night and day.

 

[MWEBHelp]

Mostly Chrome, but its still slow even after that fix that was posted a couple weeks back in the thread.

I can understand that torrents are given low priority, but with stuff like ddl you expect it to run at decent speeds for the price that we are paying for a premium package. Having to wait 3-4 hours for a 500mb file on a 4mb line is pathetic.

Have you tested with an alternate browser or device?

Filestream looks like a file share or cloud service, which would be shaped.

 

[sticks_3]

Mostly Chrome, but its still slow even after that fix that was posted a couple weeks back in the thread.

I can understand that torrents are given low priority, but with stuff like ddl you expect it to run at decent speeds for the price that we are paying for a premium package. Having to wait 3-4 hours for a 500mb file on a 4mb line is pathetic.

Comparing the performance that I got on the trial account about 4 weeks ago compared to this, is like night and day.

This is the exact problem we've been complaining about and this morning I get a response from mweb guys on Twitter saying that their shaper is fine nothing has changed in the last two months so everything should be working fine. IT CLEARLY ISN'T! It's like bashing your head against a wall with you guys ffs.

 

[MWEBHelp]

This is the exact problem we've been complaining about and this morning I get a response from mweb guys on Twitter saying that their shaper is fine nothing has changed in the last two months so everything should be working fine. IT CLEARLY ISN'T! It's like bashing your head against a wall with you guys ffs.

Evening Sticks_3 files sharing, one click hosting, p2p, etc are shaped and have always been shaped.

The shaper is operating as it should.

 

[sticks_3]

Evening Sticks_3 files sharing, one click hosting, p2p, etc are shaped and have always been shaped.

The shaper is operating as it should.

No they haven't and if that's the case then I'm glad I'm leaving. I've been with you guys for about 12 years and only about 2 months ago did http (or one click hosting/file sharing as you call them eg. zippyshare, sharebeast etc) downloads start being shaped so that I cannot even load the page nevermind download the content. And that in my opinion is screwing your customers and not giving them what they pay for.

Also how does the shaper know the difference between say downloading a css file which is standard in loading a Web page and downloading an mp3 file? They would have the same data in the header. You would either have to have a huge database of file sharing sites or be packet sniffing (one is legal, the other very illegal).

Either way I've had enough.

 

[sticks_3]

No they haven't and if that's the case then I'm glad I'm leaving. I've been with you guys for about 12 years and only about 2 months ago did http (or one click hosting/file sharing as you call them eg. zippyshare, sharebeast etc) downloads start being shaped so that I cannot even load the page nevermind download the content. And that in my opinion is screwing your customers and not giving them what they pay for.

Also how does the shaper know the difference between say downloading a css file which is standard in loading a Web page and downloading an mp3 file? They would have the same data in the header. You would either have to have a huge database of file sharing sites or be packet sniffing (one is legal, the other very illegal).

Either way I've had enough.

Forgot to add that's probably why browsing is so slow because the shaper is getting confused with what's legit website content and what's downloadable content.

 

[MWEBHelp]

Forgot to add that's probably why browsing is so slow because the shaper is getting confused with what's legit website content and what's downloadable content.

The browsing issue relating to Chrome has been confirmed as a browser issue.

 

[sticks_3]

The browsing issue relating to Chrome has been confirmed as a browser issue.

Again with the excuses. I've tested on Explorer, Firefox and Opera, they all do the same thing. Like I said this has been going on for TWO months, do you think I haven't tested all the alternatives and possibilities?

 

[Drifter]

Again with the excuses. I've tested on Explorer, Firefox and Opera, they all do the same thing. Like I said this has been going on for TWO months, do you think I haven't tested all the alternatives and possibilities?

You are wasting your breath. Been having I-Net as it should be for the last 3 days,bliss. Was also with these guys for more than 10 years. They give squat about customer loyalty, and keep on spewing the same gibberish as excuses. Hoe many MORE client must start complaining about the LAST TWO MONTHS.

 

[PostmanPot]

Streaming receives high priority on our Network.

 

[Qrox]

Have you tested with an alternate browser or device?

Filestream looks like a file share or cloud service, which would be shaped.

As far as the browser is concerned, we only use chrome and chrome mobile (no idea if the mobile version has the same issue, but it is slow as well).

As far as the shaping is concerned, the amount of shaping on it is way too high. In the first week of using the account, I was able to get great speeds on this service.
Even with Afrihost with all their issues, when shaping at 18% of line speed I could still get between 50 - 120kb/s. Now we are paying almost twice what we paid for Afrihost and getting half the speed.
If I'm calculating that right then you are telling me that shaping your customers that are supposed to be unthrottled to 10% - 20% of their account speed during they day for file sharing (20 - 40kb/s).

And for the torrents you are trying to tell me that you shape them to about 1 - 10% of account speed during they day (0 - 40 kb/s).

If this is the case then you should change the shaping policy of the trial account that you guys offer, cause on that I could get full speed on any download (p2p, fileshare, streaming, browsing, etc) any time of the day for about 80% of the time. In my book that's false advertising. (Torrents I could get between 300 and 410kb/s easily and Filestream always got between 250 and 400kb/s.)

As this is the first month that we are back with mweb, I'm going to give it a bit of time and hope that you guys resolve this and realize that something has changed on your network.
Judging by the speeds I get on WebAfrica account, the fault is clearly not with my line, or the services that I am using, but rather with how you handle the traffic on the network.

EDIT: Just as a side note its not that I'm trying to be difficult, it just annoys me that they only time that I am getting the speeds I pay for in the last week or so, has been in the hours that I'm sleeping.

 

[Pansyfaust]

So far for the past few days I've been using Vox with their new capped special, and besides a few issues with ping in the early evening with dota2, im actually seeing what unshaped internet feels like *most* of the time, and not at times when im asleep. Now i get with an uncapped account there needs to be some shaping in place, but there is no doubt in my mind that there is some overbearing shaping on the mweb network, with streaming or just in general.

The way my internet has been the past few days with Vox has proven to me that my concerns for it being exchange congestion were most likely mistaken, since I've not experienced anything as terrible as a 10kbs connection to YouTube at 1pm, which is how it was everyday eith mweb. I've been with mweb for ages, and I'll just downgrade to a 1gig capped account to keep an account with them, but there is no way in hell i actually feel good about paying for a 1mb premium connection for something that seems quite inferior at the moment. Know this: so many people are unhappy with the service, and it seems to be a common issue across network and package types: terrible shaping.

 

[MWEBHelp]

As far as the browser is concerned, we only use chrome and chrome mobile (no idea if the mobile version has the same issue, but it is slow as well).

As far as the shaping is concerned, the amount of shaping on it is way too high. In the first week of using the account, I was able to get great speeds on this service.
Even with Afrihost with all their issues, when shaping at 18% of line speed I could still get between 50 - 120kb/s. Now we are paying almost twice what we paid for Afrihost and getting half the speed.
If I'm calculating that right then you are telling me that shaping your customers that are supposed to be unthrottled to 10% - 20% of their account speed during they day for file sharing (20 - 40kb/s).

And for the torrents you are trying to tell me that you shape them to about 1 - 10% of account speed during they day (0 - 40 kb/s).

If this is the case then you should change the shaping policy of the trial account that you guys offer, cause on that I could get full speed on any download (p2p, fileshare, streaming, browsing, etc) any time of the day for about 80% of the time. In my book that's false advertising. (Torrents I could get between 300 and 410kb/s easily and Filestream always got between 250 and 400kb/s.)

As this is the first month that we are back with mweb, I'm going to give it a bit of time and hope that you guys resolve this and realize that something has changed on your network.
Judging by the speeds I get on WebAfrica account, the fault is clearly not with my line, or the services that I am using, but rather with how you handle the traffic on the network.

EDIT: Just as a side note its not that I'm trying to be difficult, it just annoys me that they only time that I am getting the speeds I pay for in the last week or so, has been in the hours that I'm sleeping.

Thanks for the feedback, especially about the trial account.
As far as I am aware the trial accounts and the unapped accounts works the same and is shaped int the same way

 

[Drifter]

So far for the past few days I've been using Vox with their new capped special, and besides a few issues with ping in the early evening with dota2, im actually seeing what unshaped internet feels like *most* of the time, and not at times when im asleep. Now i get with an uncapped account there needs to be some shaping in place, but there is no doubt in my mind that there is some overbearing shaping on the mweb network, with streaming or just in general.

The way my internet has been the past few days with Vox has proven to me that my concerns for it being exchange congestion were most likely mistaken, since I've not experienced anything as terrible as a 10kbs connection to YouTube at 1pm, which is how it was everyday eith mweb. I've been with mweb for ages, and I'll just downgrade to a 1gig capped account to keep an account with them, but there is no way in hell i actually feel good about paying for a 1mb premium connection for something that seems quite inferior at the moment. Know this: so many people are unhappy with the service, and it seems to be a common issue across network and package types: terrible shaping.

Thats what I did, now enjoying true unshaped Internet. Joy of joys.