MWEB Uncapped ADSL Feedback - Part 3

Nice one Fulcrum29... MWEB Guy must be taking on a lot of aggression from users... So yip I feel for him. But on the swing side, as good as he is to all here, he still is their representative, and must expect some backlash... Comes with the territory. I'm sure he knows its not personal.
 
MWEB Guy said:
< SNIP >
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Kindly provide us these limits. You keep on saying keep withing the limits, but you forget to give us the limits.

If you need an example this might help:

Package: Uncapped 384kbps
6 hour limit in GB: 0.305
7 day limit in GB: 4.25

This will reset each 10 days.
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ISPs that had rolling windows with clear limits: (Of course there is others who also had their limits clarified...)

Some of those "1.5TB" abusers:


IMHO I agree with DJ... and mweb should be boycotted as much as possible. They much like Microsoft with the xbox one wants you to just stomach it because it is good for you.
 
I stayed with the premium account when they introduced the standard ones because throttling is unacceptable to me. Shape as much as you want MWEB, but to degrade my line speed to the point where even email is unusable is downright criminal.

I probably won't hit the threshold again (though I can't believe the pittance I use even hit the threshold at all), steam summer sales and a lot of updates in the last couple of weeks meant I downloaded a lot more than usual. To top it all I had to come on here to find out about your pathetic policy change. Had I known in advance maybe I could have waited to download some of the games I bought, or staggered the downloads. But no, one day just BOOM - ****ty internet.

Thanks MWEB, you suck.

I'm leaving anyway, regardless of the fact I'll probably not come close to your ridiculous threshold again.

And don't worry, I'll make sure to recommend to everyone that asks me for ISP advice (which is pretty much everyone I know) that they stay the hell away from MWEB.

It's not even entirely about the policy. It's about the complete lack of transparency, pulling the rug out from underneath me with no warning and no indication as to what your threshold limits even are. That behaviour is unacceptable to me. If there had been advanced notice of the change and clearly defined limits I would have moved on without making a fuss.

@fellow MyBB users: Openweb Gold looking the best to me, do they throttle that account at all?
 
MWEB Guy said:
I'm sorry but I think a ROFL!!! is justified here... :D
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We all know you are just doing your job as prescribed by the masters. Nothing personal and as I already downgraded and canceled my Mweb account I have no gripes anymore. Soon I will have to find a new ISP away from Mweb after many many years, the main reason been that the poor performance made my 4M "premium" account useless the last few months therefore I could not even "abuse" the service even if I tried.

Hope you and Mweb all of the best.
 
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TBH....i REALLY wonder what happened to MWEB's service? Like i said before...The SAME month i joined (July), I cancelled...now THAT'S bad...all because of a ridiculous "throttling" after only 68Gig on the 21st of July...THAT alone, showed me the RED LIGHTS. Same as this month...throttled on a mere 41Gig on the 12th...
 
To the boycotters on here. Where will you move to ( ISP wise ) and what do you think a boycott will accomplish? 3% of customers were sent these notices. Lets assume they all decide to walk. 3% is not going to hurt the bottom line. Further, we know that of this 3%, very few will leave, because the admin involved, changing hosting, changing e-mails just wont be worth the bother. Further, a new isp will probably charge you a signup or admin fee, and if you are like me, counting every cent, i would rather adjust my behaviour online than spend more time and money to move my isp. My 2c.
 
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Me. said:
To the boycotters on here. Where will you move to ( ISP wise ) and what do you think a boycott will accomplish? 3% of customers were sent these notices. Lets assume they all decide to walk. 3% is not going to hurt the bottom line. Further, we know that of this 3%, very few will leave, because the admin involved, changing hosting, changing e-mails just wont be worth the bother. Further, a new isp will probably charge you a signup or admin fee, and if you are like me, counting every cent, i would ratehr adjust my behaviour online than spend more time and money to move my isp. My 2c.
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Do you have these limits mweb speak of? Can please provide then?

We are very curious as to what these limits are, mweb keep saying stay within the limits, but never give the limits. Highly unethical.
 
If i could answer that,i would, so asking me for that info is like running in the special olympics. I would like to know your thoughts on my questions though.
 
Me. said:
To the boycotters on here. Where will you move to ( ISP wise ) and what do you think a boycott will accomplish? 3% of customers were sent these notices. Lets assume they all decide to walk. 3% is not going to hurt the bottom line. Further, we know that of this 3%, very few will leave, because the admin involved, changing hosting, changing e-mails just wont be worth the bother. Further, a new isp will probably charge you a signup or admin fee, and if you are like me, counting every cent, i would rather adjust my behaviour online than spend more time and money to move my isp. My 2c.
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Here is your change sir
/hands 2c to Me.

You Sir win a prize, highlight my signature to claim.
 
Me. said:
If i could answer that,i would, so asking me for that info is like running in the special olympics. I would like to know your thoughts on my questions though.
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To the boycotters on here. Where will you move to ( ISP wise ) and what do you think a boycott will accomplish?
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Actually stand for something instead of taking it like a lame duck? Exacly what the big corporate crooks want you to do.

Lets assume they all decide to walk. 3% is not going to hurt the bottom line. Further, we know that of this 3%
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Been addressed multiple times, the 3% is another lie you were fed: http://mybroadband.co.za/vb/showthr...ack-Part-3?p=10941931&viewfull=1#post10941931
You'd be surpised what can be done if enough people stand togeter: Google DRM, 180turn and xbox one.

very few will leave, because the admin involved
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Again exactly what mweb wants you to think and do. Please roll over and take it, we'd love it!

Besides if you have done it right and not mingled your email or your hosting to a single entity, moving is quite painless. IMHO you should do this alone on principle, because in the end you are supporting them in not doing so. You might as well be screwing people over youself...

Further, a new isp will probably charge you a signup or admin fee
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Actually no, between two choices I had I'm on a new ISP at 50% discount for the first month.

i would ratehr adjust my behaviour online than spend more time and money to move my isp. My 2c.
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Again do you have these limits? Please share them as mweb is purposefully keeping them sercret so that they can continue to screw you over with "keep in the limits boy!, but only we may know the limits *EFG*"
 
Me. said:
If i could answer that,i would, so asking me for that info is like running in the special olympics. I would like to know your thoughts on my questions though.
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Running in the special Olympics indeed, how can you adjust your online behavior if you don't know what to adjust your behavior to, that's the point Necuno was trying to make.

Me. said:
To the boycotters on here. Where will you move to ( ISP wise ) and what do you think a boycott will accomplish? 3% of customers were sent these notices. Lets assume they all decide to walk. 3% is not going to hurt the bottom line. Further, we know that of this 3%, very few will leave, because the admin involved, changing hosting, changing e-mails just wont be worth the bother. Further, a new isp will probably charge you a signup or admin fee, and if you are like me, counting every cent, i would rather adjust my behaviour online than spend more time and money to move my isp. My 2c.
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So your opinion is do nothing and let Mweb continue their unethical behavior?
 
SirFooK'nG said:
Nice one Fulcrum29... MWEB Guy must be taking on a lot of aggression from users... So yip I feel for him. But on the swing side, as good as he is to all here, he still is their representative, and must expect some backlash... Comes with the territory. I'm sure he knows its not personal.
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Sure, but we do have Forum members who want a response on a support query, rather than having MWEB Guy’s attention elsewhere answering questions related to MWEB’s internal decision making.

Yes, we had the right to ask these question and MWEB Guy did answer them, but with a lack in truth, obviously an answer provided by the MWEB guys upstairs. This changed when Derek Hershaw got involved with the public relations and provided his statement, thus taking the responsibility.

Derek should start by answering these MWEB related topics:

- Necuno’s prominent repeating post related to the abuse and limits.
- T&C’s (and related policies) versus their marketing campaign (advertising/PR).
- Contract (policy) agreement amendments, the whole transparency issue.
- Policy amendments (user punishment) versus their “Free the Web” voice/campaign.
- The 3% which can be any segment within the 100%. This 3% can change at their own discretion.
- 30-day rolling windows vs. 30-day cancellation period - (paying-user punishment).
- Current capacity issues vs. Seacom breakage downtime - (reaction time). Why is this always an issue?
- Monthly capacity upgrade advertising vs. current capacity issue.
- Uncapped vs. on-demand (and streaming) services vs. DSTV (Multichoice).

Oh, and obviously Derek’s monthly Mweb Premium uncapped usage. :p
 
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Taking what exactly? I received no notice, and i am very happy with the current solution provided for the money i pay. I game, and browse. Since i do not torrent anymore, the games i download ( Mw3, black ops, black ops 2, borderlands, wargame -airland ) through steam in ONE month apparently is no problem. The big greedy corporations eh? Not going down that alley my friend, too many conspiracists and looneys in there.

"Please roll over and take it, we'd love it!" - i'm sorry, i dont roll that way, and even if i did, im not into lettting others watch, sorry.

"if you have done it right and not mingled your email or your hosting to a single entity" - So use supersafe and secure gmail? Or pay 3 different accounts to have a webite hosted at one place, my mail hosted by another and my ISP by another, and to top that off, pay telkom seperately for the line rental? NO. That does not make sense ( financially or admin wise )

"Again do you have these limits?" - AGAIN - READ THE ORIGNAL POST. NO

"50% discount for the first month" - and after the first month? Please give me the details, name of isp would be nice.

"You might as well be screwing people over youself... " - really? Resorting to keyboard bashing now.
 
Me. said:
"if you have done it right and not mingled your email or your hosting to a single entity" - So use supersafe and secure gmail? Or pay 3 different accounts to have a webite hosted at one place, my mail hosted by another and my ISP by another, and to top that off, pay telkom seperately for the line rental? NO. That does not make sense ( financially or admin wise )
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Pretty sure it makes the most sense. Ease of switching should be a priority. Never tie yourself so inextricably to one company, it won't end well. Extra admin and costs be damned.

Also how is Gmail any less safe than other providers?
 
Unhappy438 said:
Running in the special Olympics indeed, how can you adjust your online behavior if you don't know what to adjust your behavior to, that's the point Necuno was trying to make.

I agree, but i know exactly what i do online, and i have no wifi, so if you do not torrent and you get a notice, i suggest you look at what raised the alarm.


So your opinion is do nothing and let Mweb continue their unethical behavior?
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- I have no issues with mweb and their right to apply restrictions on accounts being abused. This battle has been fought and lost in the UK ( Virgin ) and other isp's as well. If ONE user is causing my connection to be slow or unresponsive because they torrent the entire internet, i have a right to be upset. I see NO ONE here speaking about the person ACTUALLY abusing the system and causing the legitimate users like yourself to be negative affected.
 
Seriously said:
You Sir won another prize. Just highlight my signature to claim it.
You are going to be exhausted by the end of today for sho!
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Nope. I love watching people having kneejerk reactions. I only ask questions. I would like to see the people who actaully thought about this to give me answers to my questions. Free of emotion and outrage and death and carnage.
 
Me. said:
- I have no issues with mweb and their right to apply restrictions on accounts being abused. This battle has been fought and lost in the UK ( Virgin ) and other isp's as well. If ONE user is causing my connection to be slow or unresponsive because they torrent the entire internet, i have a right to be upset. I see NO ONE here speaking about the person ACTUALLY abusing the system and causing the legitimate users like yourself to be negative affected.
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Mweb haven't told us what amount of usage now constitutes 'abuse' therefore we don't know how to stop this 'abuse' without altogether not using the Internet. It's arse about face. I see mweb as a lost cause now, they can't even distinguish between premium uncapped and standard uncapped because both services are throttled and shaped, and there is no way they can prove different thresholds without disclosing said thresholds.
 
Me. said:
Nope. I love watching people having kneejerk reactions. I only ask questions. I would like to see the thinkers <actaully> come out and give them to me.
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Very experienced. Was that knee jerks after you claimed your prize in my signature? LoL I can actually imagine the image. LoL again. Next time post a video. ;)
 
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