MWEB Uncapped ADSL Feedback

[Shuyin]

Download speed is reading good but i get less then 30kbs on local files.

And its an mweb server i done the test on and i live less then 20km away.

Its been like this for last 2 weeks it got slightly better but its the same again.

I cannot Even do Ping test the i get the "packet lose test error".

 

[_kabal_]

getting full http download speeds, but streaming, uploading, and general browsing extremely slow

 

[Mephisto_Helix]

Fault still open ....... going on 16 hours now. Seriously need that link back :/

 

[Mephisto_Helix]

Got on just before 4am and it was the crappy 330 odd ..... come 4:45 and it's gone up an extra 100. Wth is going on with this awful latency, please fix it asap, it's not what I'm paying for.

Other account ...... still higher than usual but less than Mweb

 

[MWEBHelp]

Everything is slow atm. Slow Youtube buffering, slow own3d streaming, slow browsing even on mybb and higher pings to League of legends.

Hi dasco144
Has your experience improved ?

Regards
MWEB Guy

 

[MWEBHelp]

Hi mweb guy

Where is that page that tells you the outages and current status for mweb ?

Also is seacom down ? it would explain why everything from p2p to youtube is crawling.

Hi Shuyin
Heres the link http://www.mweb.co.za/helpcentre/NetworkStatusNotices.aspx
The Seacom outage has been resolved.

Regards
MWEB Guy

 

[MWEBHelp]

getting full http download speeds, but streaming, uploading, and general browsing extremely slow

Hi _kabal_

Can you do a trace route and ping test to a local and internal site and send me a results.

Regards
MWEB Guy

 

[MWEBHelp]

Got on just before 4am and it was the crappy 330 odd ..... come 4:45 and it's gone up an extra 100. Wth is going on with this awful latency, please fix it asap, it's not what I'm paying for.

Other account ...... still higher than usual but less than Mweb

Hi Mephisto_Helix

Is it just the gaming latency thats giving you trouble ?

Regards
MWEB Guy

 

[Mephisto_Helix]

Hey Mweb Guy,

yeah, just the gaming hey, now and then a site will load slow .... but downloads are fine and general browsing is normal.

 

[Mephisto_Helix]

I just don't get this -

Outage Num:11459
MWEB IPC - Slow - Durban - Browsing and Email
Members in Durban may experience a increase in latency due to the link from Durban to Johannesburg being down. Traffic is being re-routed via Cape Town. Engineers are attending.
Start Date:2012-02-08 11:59:52
End Date:2012-02-09 07:28:40
Status:Closed

- when after the Durban link was introduced my ping went down to 270 and now since the issue it's back to 330 and more. Closed doesn't seem like it should be closed in my opinion.

 

[MWEBHelp]

I just don't get this -




- when after the Durban link was introduced my ping went down to 270 and now since the issue it's back to 330 and more. Closed doesn't seem like it should be closed in my opinion.

Hi Mephisto_Helix

Do a trace route to a local and international site so that I can check how you are being routed.

Regards
MWEB Guy

 

[Hummercellc]

Since the Durban link was implemented my speeds have dropped and my latency have gone up, in general.

So i would rather go via JHB at the moment.

 

[Mephisto_Helix]

C:\Users\Andre>tracert www.mybroadband.co.za

Tracing route to www.mybroadband.co.za [41.203.21.137]
over a maximum of 30 hops:

1 8 ms 7 ms 7 ms 41-133-68-1.dsl.mweb.co.za [41.133.68.1]
2 8 ms 8 ms 8 ms 197-82-5-250.dbn.mweb.co.za [197.82.5.250]
3 8 ms 9 ms 8 ms 197-82-2-3.dbn.mweb.co.za [197.82.2.3]
4 19 ms 19 ms 19 ms g-0-3-vic-jinx-2.mweb.co.za [196.22.163.1]
5 21 ms 20 ms 20 ms static161-134.netactive.co.za [196.22.161.134]
6 21 ms 21 ms 21 ms jh-cr-2.za--jh-pr-1.za.mtnns.net [196.44.0.223]

7 36 ms 36 ms 21 ms 196.44.31.99
8 21 ms 21 ms 20 ms ge11-0-0.gw2.jnb6.za.mtnbusiness.net [196.30.1.2
2]
9 21 ms 20 ms 20 ms vlan9.hr3.jnb6.za.mtnbusiness.net [196.30.156.13
6]
10 20 ms 20 ms 20 ms core-router1.jnb2.host-h.net [196.30.213.108]
11 21 ms 22 ms 22 ms 41.72.136.53
12 21 ms 21 ms 21 ms mybroadband.co.za [41.203.21.137]

Trace complete.

C:\Users\Andre>tracert www.side-line.com

Tracing route to www.side-line.com [74.208.47.190]
over a maximum of 30 hops:

1 7 ms 8 ms 8 ms 41-133-68-1.dsl.mweb.co.za [41.133.68.1]
2 8 ms 10 ms 8 ms 197-82-5-250.dbn.mweb.co.za [197.82.5.250]
3 9 ms 9 ms 9 ms 197-82-2-3.dbn.mweb.co.za [197.82.2.3]
4 239 ms 239 ms 239 ms pos0-3-2-0.lon-up-1.mweb.co.za [197.80.5.7]
5 239 ms 237 ms 238 ms xe-10-1-3.edge4.London1.Level3.net [212.113.14.1
21]
6 239 ms 255 ms 239 ms ae-52-52.csw2.London1.Level3.net [4.69.139.120]

7 237 ms 237 ms 240 ms ae-58-223.ebr2.London1.Level3.net [4.69.153.137]

8 309 ms 308 ms 308 ms ae-44-44.ebr1.NewYork1.Level3.net [4.69.137.78]

9 319 ms 306 ms 306 ms ae-61-61.csw1.NewYork1.Level3.net [4.69.134.66]

10 306 ms 306 ms 307 ms ae-62-62.ebr2.NewYork1.Level3.net [4.69.148.33]

11 349 ms 342 ms 343 ms ae-3-3.ebr2.Dallas1.Level3.net [4.69.137.121]
12 368 ms 351 ms 351 ms ae-5-5.car1.KansasCity1.Level3.net [4.69.135.229
]
13 350 ms 349 ms 349 ms 11-INTERNET.car1.KansasCity1.Level3.net [4.53.32
.10]
14 353 ms 353 ms 353 ms te-2-2.bb-d.slr.lxa.us.oneandone.net [74.208.1.7
7]
15 350 ms 351 ms 351 ms ae-10.gw-distp-a.slr.lxa.oneandone.net [74.208.1
.101]
16 350 ms 350 ms 349 ms ae-1.gw-prtr-r5-a.slr.lxa.oneandone.net [74.208.
1.167]
17 352 ms 352 ms 352 ms u15274180.onlinehome-server.com [74.208.47.190]


Trace complete.

There you go

 

[MWEBHelp]

There you go

From the results you provided it seems as if everything is fine on our network.

Regards
MWEB Guy

 

[Mephisto_Helix]

Except for all the 330ms plus pings from the International test ........ day before yesterday, it's 250 odd, then you have a network issue and it's 100 higher. Seems that is a problem, no?

^ that is high

 

[Gtx Gaming]

mine is even worse on bussiness adsl , be lucky yours is 330

C:\Documents and Settings\Administrator>tracert www.side-line.com

Tracing route to www.side-line.com [74.208.47.190]
over a maximum of 30 hops:

1 1 ms <1 ms <1 ms 192.168.1.254
2 32 ms 32 ms 31 ms 197-81-146-2.jhb.mweb.co.za [197.81.146.2]
3 32 ms 31 ms 32 ms 197-81-146-4.jhb.mweb.co.za [197.81.146.4]
4 255 ms 259 ms 255 ms tengig0-7-0-2.12.vic-p-2.mweb.co.za [196.22.169.
242]
5 256 ms 255 ms 255 ms pos0-3-0-0.lon-up-1.mweb.co.za [197.80.5.9]
6 256 ms 256 ms 264 ms xe-10-1-3.edge4.London1.Level3.net [212.113.14.1
21]
7 255 ms 255 ms 261 ms ae-52-52.csw2.London1.Level3.net [4.69.139.120]

8 263 ms 252 ms 254 ms ae-57-222.ebr2.London1.Level3.net [4.69.153.133]

9 327 ms 321 ms 321 ms ae-41-41.ebr1.NewYork1.Level3.net [4.69.137.66]

10 333 ms 328 ms 324 ms ae-61-61.csw1.NewYork1.Level3.net [4.69.134.66]

11 324 ms 324 ms 324 ms ae-62-62.ebr2.NewYork1.Level3.net [4.69.148.33]

12 364 ms 360 ms 358 ms ae-3-3.ebr2.Dallas1.Level3.net [4.69.137.121]
13 377 ms 415 ms 393 ms ae-5-5.car1.KansasCity1.Level3.net [4.69.135.229
]
14 367 ms 367 ms 367 ms 11-INTERNET.car1.KansasCity1.Level3.net [4.53.32
.10]
15 370 ms 368 ms 367 ms te-2-2.bb-d.slr.lxa.us.oneandone.net [74.208.1.7
7]
16 369 ms 367 ms 368 ms ae-10.gw-distp-a.slr.lxa.oneandone.net [74.208.1
.101]
17 368 ms 368 ms 368 ms ae-1.gw-prtr-r5-a.slr.lxa.oneandone.net [74.208.
1.167]
18 375 ms 367 ms 367 ms www.side-line.com [74.208.47.190]

 

[zll]

For pings to the US that seems about normal. In my experience you get these pings depending on the traffic on the network:

EU: 180 - 250
US: 280 - 350

And that's on gaming ports which have the highest priority on the MWEB network.

 

[MWEBHelp]

Except for all the 330ms plus pings from the International test ........ day before yesterday, it's 250 odd, then you have a network issue and it's 100 higher. Seems that is a problem, no?

^ that is high

Hi Mephisto_Helix

Tell me are you gaming on international server ?

Regards MWEB Guy

 

[MWEBHelp]

mine is even worse on bussiness adsl , be lucky yours is 330

C:\Documents and Settings\Administrator>tracert www.side-line.com

Tracing route to www.side-line.com [74.208.47.190]
over a maximum of 30 hops:

1 1 ms <1 ms <1 ms 192.168.1.254
2 32 ms 32 ms 31 ms 197-81-146-2.jhb.mweb.co.za [197.81.146.2]
3 32 ms 31 ms 32 ms 197-81-146-4.jhb.mweb.co.za [197.81.146.4]
4 255 ms 259 ms 255 ms tengig0-7-0-2.12.vic-p-2.mweb.co.za [196.22.169.
242]
5 256 ms 255 ms 255 ms pos0-3-0-0.lon-up-1.mweb.co.za [197.80.5.9]
6 256 ms 256 ms 264 ms xe-10-1-3.edge4.London1.Level3.net [212.113.14.1
21]
7 255 ms 255 ms 261 ms ae-52-52.csw2.London1.Level3.net [4.69.139.120]

8 263 ms 252 ms 254 ms ae-57-222.ebr2.London1.Level3.net [4.69.153.133]

9 327 ms 321 ms 321 ms ae-41-41.ebr1.NewYork1.Level3.net [4.69.137.66]

10 333 ms 328 ms 324 ms ae-61-61.csw1.NewYork1.Level3.net [4.69.134.66]

11 324 ms 324 ms 324 ms ae-62-62.ebr2.NewYork1.Level3.net [4.69.148.33]

12 364 ms 360 ms 358 ms ae-3-3.ebr2.Dallas1.Level3.net [4.69.137.121]
13 377 ms 415 ms 393 ms ae-5-5.car1.KansasCity1.Level3.net [4.69.135.229
]
14 367 ms 367 ms 367 ms 11-INTERNET.car1.KansasCity1.Level3.net [4.53.32
.10]
15 370 ms 368 ms 367 ms te-2-2.bb-d.slr.lxa.us.oneandone.net [74.208.1.7
7]
16 369 ms 367 ms 368 ms ae-10.gw-distp-a.slr.lxa.oneandone.net [74.208.1
.101]
17 368 ms 368 ms 368 ms ae-1.gw-prtr-r5-a.slr.lxa.oneandone.net [74.208.
1.167]
18 375 ms 367 ms 367 ms www.side-line.com [74.208.47.190]

Hi hereticangel

Provide me with your business adsl details.

Regards
MWEB Guy

 

[Mephisto_Helix]

For pings to the US that seems about normal. In my experience you get these pings depending on the traffic on the network:

EU: 180 - 250
US: 280 - 350

And that's on gaming ports which have the highest priority on the MWEB network.

..... when I started playing DDO, my ping was 330, when the Durban link came online, I had an average of 270. Now, since yesterday, it's been sitting at 350-420.

Hi Mephisto_Helix

Tell me are you gaming on international server ?

Regards MWEB Guy

.... Yep, same server since I started.